TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated November 15, 2017
1,959 reviews

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Pros
Cons
  • Need better work life balance policies (in 37 reviews)

  • The team leads are not trained in the department that they are watching (in 70 reviews)

More Pros and Cons

  1. "ACE Trainer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time

    Pros

    Location was easy to get to.

    Cons

    Schedule was hard to keep.


  2. "A Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The employees, some members, and flex schedule.

    Cons

    Management, QA, buddy system, and pay.

  3. "Blue Link tech agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at TeleTech (Less than a year)

    Pros

    Consistent hours, easy 6 weeks of training

    Cons

    The system is slow, everything is always broken, requests for fixes never come in time, unrealistic metrics for the type of customers you have to encounter, and they want you to work there 3+ years getting perfect QA scores just to get promoted one or two levels for a maximum earning potential of an extra $3 /hr.

    Advice to Management

    Try not to be so reluctant to help. Give the employees more to aspire for.


  4. Helpful (1)

    "Sourcing Specialist / Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sourcing Specialist in Kalispell, MT
    Current Employee - Sourcing Specialist in Kalispell, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    I LOVE the place I work!!! The best part has been the opportunity to help people help themselves be successful. The feeling of contentment I get far surpasses anything I've done before. From the very beginning as an Agent, I was able to educate customers to save them future time and frustrations. Then, moving on into a Team Lead roll, I taught and lead agents to a successful, fulfilling, and profitable job experience that they were not able to find anywhere else. Now as a Recruiter, I am sharing my positive experience, with people and possible new hires, relating the excellent job and financial opportunities offered. My job is 2 fold. First Recruiting from the Cities surrounding us and within our site with the Employee Referral Program (ERP). And second, Sharing Teletech's Core Values with the community. Painting a positive picture of what we have to offer and what we have done for the community, using Social Media, Public Events, and One on One Interactions. I am planning a future with this company. Thank you for opening the door!

    Cons

    I wish someone had reached out to me sooner.

    Advice to Management

    I love that you hire within. :)


  5. "P and C department is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TeleTech full-time

    Pros

    Great training environment. Above average call type and call flow.

    Cons

    8 hours a day in a cubicle talking on the phone. It is what it is.

    Advice to Management

    Great management staff


  6. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at TeleTech full-time (More than a year)

    Pros

    Very easy once you learn the criteria and are properly trained.

    Cons

    Some of the select trainers that are hired can be pushovers, but hey. That's life.

    Advice to Management

    Hire trainers that are bubbly and bring some life to the training process.


  7. Helpful (1)

    "I was a support agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Atlanta, GA
    Former Employee - Customer Support Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    Teletech is a great company to work for. Good benefits, Flexible and great options as far as project choices.

    Cons

    The virtual environment may not be for everyone.

  8. "CSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time

    Pros

    Not sure, cant read reviews unless I fill out this stupid section

    Cons

    Not sure what the cons might be


  9. Helpful (1)

    "I'm not not recommending it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kalispell, MT
    Former Employee - Customer Service Representative in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TeleTech full-time (More than 3 years)

    Pros

    One of the best-paying jobs you can get with no references, no experience, and no advanced degree (they require high school or GED but they don't actually check: there are people who worked there for years before it was discovered they didn't finish high school). If you need a job fast, and you need to make an okay wage for the Valley ($12/hr), apply now and at least go through training.

    Cons

    There is minimal floor support once you're actually taking calls (they'll lie about how much help you'll have: those are lies). The bonuses are hard to get, and a lot of it is out of your control (customers upset with policy will rate you poorly, and you just have to accept that: there's no way to appeal a bad rating for following policy). Policies change a lot, sometimes you'll be penalized for not following a policy that wasn't policy at the time of the phone call you're being down-rated for (you can appeal those, but it's a lot of effort to keep going back to it, and by the time you "win" the appeal, you'll be past the window for getting a bonus anyway and there's no retroactive corrections for bonuses you should have gotten). The flexible schedule is another lie, but hopefully you figured that out when you agreed to a post-training schedule and saw how rigid the schedules were (they will change those on you with less than a week's notice if "business needs dictate" btw). There's no room for advancement unless you're overly friendly with management, so do that if you want to move up. Tl;dr: Most of what anyone says there is a lie, just get used to that, and if you can accept that and be okay with that, it's an okay place to work until you can find something better. Good luck. :)

    Advice to Management

    Invest in employees and stop hiring literally anyone who walks in off the street. Train people with the expectation that they'll stay, instead of expecting new hires to screw you over at their earliest opportunity. Show more respect for yourself and the company by showing more respect for your workers.


  10. "Great and Valuable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 5 years)

    Pros

    Great company to work and continue career growth with balanced life style.

    Cons

    Wish to have more monetary benefits to boost morale and value for employee's contribution.

    Advice to Management

    continue creating positive environment for employees in all aspect.


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