TeleVox Software Reviews | Glassdoor

TeleVox Software Reviews

Updated Jul 1, 2019

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Found 72 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
62%
Approve of CEO
Lisa Taylor
17 Ratings
Pros
  • "Great people Excellent training(in 5 reviews)

  • "(in 5 reviews)

Cons
  • "It seems upper management just wanted a way to see what everyone was doing(in 6 reviews)

  • "(in 3 reviews)

More Pros and Cons
  1. "Technical Resource Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleVox Software full-time

    Pros

    Challenging, family focused, and all employees treat one another like family.

    Cons

    I drive an hour to work.

    TeleVox Software2018-10-16
  2. "This is not a place I would recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Developer in Mobile, AL
    Doesn't Recommend

    I worked at TeleVox Software full-time for more than 5 years

    Pros

    This used to be a wonderful family oriented company to work for.

    Cons

    Currently, they are in the process of laying off quite a few people...A week ago, they laid off 150 people.

    TeleVox Software2019-07-01
  3. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Mobile, AL
    Neutral Outlook
    Approves of CEO

    I have been working at TeleVox Software full-time for more than 8 years

    Pros

    cool people and staff,

    Cons

    need more opportunity for growth

    Advice to Management

    need more opportunity

    TeleVox Software2019-05-21
  4. "Insane place. Makes you want jump off the roof."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TeleVox Software full-time for more than 5 years

    Pros

    Team mates can be amazing. If your on the right one. Thats all the pros.

    Cons

    People get laid off left and right due to poor management from higher ups. You wont work directly at televox but for all of west. You will be hired for one role and job scope but a thousand different things will added to your work load. They simply just want yes men. If you complain they say they hear you, nothing is ever done. Do not expect the computers you get to function or work. They will blow you off for many...

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    Advice to Management

    Step up for your employees. Stop being yes men for leadership that just want to cut cost amd giving employees more work without pay increase.

    TeleVox Software2019-06-01
  5. "Job can be a little stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Specialist in Mobile, AL

    I have been working at TeleVox Software full-time for more than a year

    Pros

    Flexible hours and friendly people

    Cons

    Low pay for type of work performed.

    TeleVox Software2019-03-26
  6. "It was okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Resource Specialist in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TeleVox Software full-time for more than a year

    Pros

    The office is in a great location.

    Cons

    The workloads were unevenly distributed at times.

    Advice to Management

    Been away too long to know.

    TeleVox Software2018-12-24
  7. Helpful (1)

    "Televox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TeleVox Software full-time

    Pros

    People you work with are nice, sometimes.

    Cons

    Depending on your position at the job the work you will be doing might be very boring. Few chances to work your way up to a promotion.

    TeleVox Software2018-09-28
  8. "Technical resource specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at TeleVox Software

    Pros

    Good pay benefits and PTO

    Cons

    Messy management is sneaky gotta watch your back

    TeleVox Software2018-09-05
  9. Helpful (2)

    "Could Be Better, Could Be Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleVox Software full-time for more than 5 years

    Pros

    25 cent sodas, free coffee

    Cons

    The Equipment and the Leadership are both cheap and ineffective.

    TeleVox Software2018-08-11
  10. Helpful (2)

    "Imbalanced work loads and no compensation for that."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Project Specialist in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TeleVox Software full-time for more than a year

    Pros

    They offer generous amounts of PTO.

    Cons

    The disorganized work structure makes it difficult to take off. Poor documentation and training to learn new software and procedures. Poor communication across departments. Often understaffed.

    Advice to Management

    Listen to employee feedback.

    TeleVox Software2018-08-13
Found 72 reviews