TeleVox Software Reviews

Updated Dec 8, 2020

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3.1
55%
Recommend to a Friend
67%
Approve of CEO
TeleVox Software Business Leader Lisa Taylor (no image)
Lisa Taylor
20 Ratings
Pros
Cons
  • "Managers are not all educated on the products especially client services upper management(in 6 reviews)

  • "Promises from Management are often broken or non existant(in 3 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Loved working there. Sue is great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleVox Software full-time for less than a year

    Pros

    Friendly, nice, good compensation, good insurance.

    Cons

    stressful, long hours, complicated software to use, intense training

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  2. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Analyst in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TeleVox Software full-time for more than 5 years

    Pros

    Fun environment, good team members

    Cons

    Old products, and technical debt


  3. "Getting better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management in Mobile, AL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TeleVox Software full-time for more than 8 years

    Pros

    Getting better starting to grow again

    Cons

    Disconnected leadership only focused on moving to the new program and to hell with current customers

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  4. "Was great before Apollo took over"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TeleVox Software full-time for more than 3 years

    Pros

    Casual dress. Occasional work from home.

    Cons

    TeleVox used to be a great place to work, with a great culture and an incredible incentives program. Loved the job and the people. But since West went public and sold to Apollo, it's gone drastically downhill and has been almost completely destroyed. They've laid of people left and right, technology is terrible and they do nothing but lie.

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  5. "Used to be a fantastic company to work for."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applications Associate in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TeleVox Software full-time for more than 10 years

    Pros

    I enjoyed my job, my clients were great and had some great managers.

    Cons

    New corporate owners are all about cutting costs and people which makes it impossible to give the clients the exceptional service they were accustomed to.

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  6. "This is not a place I would recommend."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Developer in Mobile, AL
    Doesn't Recommend

    I worked at TeleVox Software full-time for more than 5 years

    Pros

    This used to be a wonderful family oriented company to work for.

    Cons

    Currently, they are in the process of laying off quite a few people...A week ago, they laid off 150 people.

  7. "Not bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Mobile, AL
    Neutral Outlook
    Approves of CEO

    I have been working at TeleVox Software full-time for more than 8 years

    Pros

    cool people and staff,

    Cons

    need more opportunity for growth

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  8. "Insane place. Makes you want jump off the roof."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TeleVox Software full-time for more than 5 years

    Pros

    Team mates can be amazing. If your on the right one. Thats all the pros.

    Cons

    People get laid off left and right due to poor management from higher ups. You wont work directly at televox but for all of west. You will be hired for one role and job scope but a thousand different things will added to your work load. They simply just want yes men. If you complain they say they hear you, nothing is ever done. Do not expect the computers you get to function or work. They will blow you off for many months. Local leadership doesnt exist on site really anymore. Hr just hangs posters up once an awhile. If you need help your told to go to the website and contact another divison of west. You can find updates all the time on thelayoffs.com/west to see whats really going on . Dont expect a pay increase even if you are a rank 3 on your performance review.

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  9. "Job can be a little stressful"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Specialist in Mobile, AL

    I have been working at TeleVox Software full-time for more than a year

    Pros

    Flexible hours and friendly people

    Cons

    Low pay for type of work performed.

  10. "It was okay..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Resource Specialist in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TeleVox Software full-time for more than a year

    Pros

    The office is in a great location.

    Cons

    The workloads were unevenly distributed at times.

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