Telefónica Reviews in Leeds, UK | Glassdoor

Telefónica Leeds Reviews

11 reviews

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Leeds, UK Area (UK)

4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
1 Rating

11 Employee Reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 49 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. "Great job, great benefits, great colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Advisor in Leeds, England (UK)
    Current Employee - Retail Advisor in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours around university study, great management, excellent training and career opportunities.

    Cons

    None so far. I love every part of the job.

    Advice to Management

    Keep up the excellent work :)


  2. "Problem Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Problem Manager in Leeds, England (UK)
    Current Employee - Problem Manager in Leeds, England (UK)
    Recommends

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Flexible Working, Competative to Good Pay and Benefits,

    Cons

    None, None, None, None, None

    Advice to Management

    None

  3. "Gained lots of great experience, met fantastic people, now far too corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Leeds, England (UK)
    Former Employee - IT Project Manager in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Telefónica full-time (More than 10 years)

    Pros

    I worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
    They use technology well (bring your own devices, yammer, Lync, etc.)
    Promote flexible working / allow working from home, where role permits

    Cons

    Processes slow down progress / too much red tape
    HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
    Yearly threat of loosing job due to 'transformations'
    Processes change far too frequent, not allowing time to adapt / adopt.


  4. "Not bad could do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecoms Specialist in Leeds, England (UK)
    Former Employee - Telecoms Specialist in Leeds, England (UK)
    Recommends
    Neutral Outlook

    I worked at Telefónica full-time (Less than a year)

    Pros

    Great brand relaxed atmosphere to work

    Cons

    Too many egos trying to impress senior management

    Advice to Management

    Just get on with it


  5. "Was a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Leeds, England (UK)
    Former Employee - Manager in Leeds, England (UK)
    Recommends
    Neutral Outlook

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Forward thinking company, who put the customer first. Very technology driven, so great place to work if you like new gadgets, and cool working environements

    Cons

    Occasional internal recruitment was related to who you knew and not what you knew. Lots of travel up and down the M1,


  6. "Sold all it's workers to Capita without as much as an apology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to Management

    Why ruin a good company because you are in debt by outsourcing most of the operations?


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Leeds, England (UK)
    Former Employee - Assistant in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Great leadership and enjoyable place to work, relaxed yet professional approach.Collaborative teams and great common values. Would recommend to friends - good work life balance and encouraged to contribute ideas

    Cons

    Salaries not the highest and constantly going through restructure which can make it difficult to follow who is responsible for which business area

  8. "A market leading brand to be proud of"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great working environment
    Emotional attachment to the brand and a real sense of pride
    Pay and rewards are generally above average for equivalent roles elsewhere

    Cons

    In some areas of the business it can be difficult to develop and advance
    Although personal development plans are put in place it can be difficult to get training


  9. "Good company,marketable left with few marketable skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Allpication Analyst in Leeds, England (UK)
    Former Employee - Allpication Analyst in Leeds, England (UK)
    Recommends
    No opinion of CEO

    Pros

    Excellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    Cons

    Terrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.


  10. "A good place to work if you come in on the right contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Knowledge Manager in Leeds, England (UK)
    Current Employee - Knowledge Manager in Leeds, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great Opportunites right from advisor level all the way up to higher management
    Great perks and discounts
    A solid HR management policy and a company that really supports its employees
    A great culture and overall a great can do attitude and a good change culture

    Cons

    Still has issues from contracts and the BT legacy days
    Managers and even budget holders are not empowered to change individuals salaries even when everyone agrees the current reward scheme for some managers is unfair
    Sometimes too much red tape gets in the way of people doing a good job - but this is getting better

    Advice to Management

    Make reward and recognition fairer and empower managers to look at individual circumstances and make sure people are getting paid a fair salary for doing a good job.


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