Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated March 13, 2017
49 reviews

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2.0
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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
2 Ratings

49 Employee Reviews

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Pros
  • Good Work/Life Balance and Compensation & Benefits (in 50 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 44 reviews)

Cons
  • Some of the disadvantages are: senior management is not always available, sometimes there is a feel of a barrier between seniors and regular employees (in 18 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great brand, bad management, no room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Miami, FL
    Current Employee - NOC Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Laid-back management style. As long as you do your job, no supervisors or managers will hassle you.
    - Flexible work schedule
    - Good team and work atmosphere for the most part. Even though it is almost impossible to keep a team together for longer than a few months due to the high turnover ratio.

    Cons

    - Management keeps filling positions through staffing agencies that offer ridiculously low salaries and no benefits. Then they wonder why employees leave weeks after they are hired.

    - No room for advancement unless you have been with the company for a few decades and are friends with someone in upper management. It usually comes down to who you know, as opposed to what you know.

    - No incentives at all

    - Very limited hands on experience to be gained

    - Severe lack of leadership

    - Management does not seem to value education nor do they provide any kind of assistance with tuition or certification costs

    Advice to Management

    Start taking care of your employees at all levels. Stop contracting through staffing agencies, it is demoralizing and it happens to be the main reason for the incredibly high turnover ratio. Promotions should be based on knowledge, education and/or skills instead of seniority and hook ups at the management level.


  2. "Compensation plan was used by operations to hide inefficiencies and promote themselves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Base Salary was competitive or above industry avg.

    Cons

    long work hours, no gratitude, quota levels were manipulated to where the sales staff could not anchor in on goals because the attainments changed often.

    Advice to Management

    Put in place a fair comp structure, reward hard work...


  3. "Telefonica is not committed to the operations in the USA and does not support their people."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Miami, FL
    Current Employee - Project Manager in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Global Corporation, strong financials and job security in working in the USA for foreign employees.

    Cons

    Hierarchy, does not recognize that the USA needs USA executives and employees to run the operations and not expats. Serious leadership issues with executive team that has been left in place and with new team of managers.

    Advice to Management

    Manage your operations in the USA with USA managers as you would in Brazil and Spain and you will do a much better job of building a winning team in the USA. Do a better job of communicating with the employees and not managing through fear tactics.


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  5. Helpful (1)

    "Good brand in wrong hands"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Doesn't Recommend

    Pros

    Good salary and benefits.
    Some good individuals to work with.

    Cons

    Poor communication, lack of direction and weak decision making.
    Old-fashioned leadership without a clear goal.
    There is no career path or training program.

    Advice to Management

    Invest in management development training courses
    Promote the company values, mission, vision.
    Define and enforce policies, procedures and processes.
    Listen your employees feedback.


  6. "Worst place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Madrid, NM
    Current Employee - Senior Manager in Madrid, NM
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Multinational - Estability - Telecom Sector

    Cons

    no Leadership - no management.

    Only revenues are considered

    Advice to Management

    Please, manage your teams


  7. "Business Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Flexible, great internal marketing. Great external marketing

    Cons

    Not enough fresh blood in organisation. Hiring managers have been there too long and hire from within their own team. Slow to deliver product. Slow to hire new roles.

    Advice to Management

    Get more women in management


  8. Helpful (1)

    "Sales Advisor. Not for the faint hearted. I miss the good old days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Advisor in London, England (UK)
    Current Employee - Senior Sales Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica part-time (More than 3 years)

    Pros

    Decent basic for retail
    Great training
    My manager have been really cool and supportive
    Strong brand to have on a cv
    Generous discounts allowance
    First to get access to new phones

    Cons

    High KPIs
    All regional managers are unsupportive
    Culture of fear of losing your job
    No progression to head office
    Constant changes in targets
    More focus on sales
    Depending on your store you can get a great team or a team of snakes
    A lot of politics
    Very demanding and rude customers on a regular basis.
    No overtime
    Now a lot of high employee turnover
    The best CEO has left
    A lot of food staff have left
    Blame culture mentality

    Advice to Management

    Senior management team seem to be deluded and not supportive of the situations in store. Even on a slow day they make it feel as if it is your fault. You burn out in this role. It starts taking a tole on everyone. The threat of performance plans and warnings is constant. Your either being threatened by senior management or abused by customers. Literally can't win anymore. Seems like loyalty doesn't matter anymore


  9. Helpful (1)

    "No career path and no development opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madrid (Spain)
    Current Employee - Anonymous Employee in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Good salary for Spain and a respected name on the CV
    Bonus is an expectation, so you don't have to earn it

    Cons

    No career development, you can be at the same level for over 15 years and never move up. Absolutely 0 upward mobility

    Highly political, most high level directors come from good Spanish families or are extremely well connected. Promotion based on who they are not what they have accomplished

    No incentives to improve as bonus is more or less guaranteed, no management or coaching training given. Costs constantly being cut, company is a slave to the share price

    All work is top down, you carry out the demands of your immediate boss, no matter if you are an intern or a senior director. Creativity non existent and frequently punished


  10. "OK company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Network Lead Engineer in Madrid (Spain)
    Current Employee - Core Network Lead Engineer in Madrid (Spain)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telefónica (More than a year)

    Pros

    Stable company, business will keep running due to the nature of people needing telecommunications services no matter what the global economy state is.

    Cons

    You are only another cog in the machine, easily replaceable if you are not fitting well. Unless you get the right social engineering connections to move you to a better position.

    Advice to Management

    stop being clueless...


  11. "Social Media Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    Pros

    Freelance so I can magane the time

    Cons

    Low posibilities to grow proffesionaly



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