Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated September 3, 2017
52 reviews

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2.0
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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
2 Ratings

52 Employee Reviews

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Pros
Cons
  • Doesn't care about work/life balance; (in 11 reviews)

  • Disconnect with senior management (in 20 reviews)

More Pros and Cons

  1. "IT technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Technician in Austin, TX
    Current Employee - IT Technician in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    Supportive team, good to get background

    Cons

    Not pay what you worth it


  2. "Keep looking - there are better options out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Decent pay
    100% company paid health insurance
    Work-life balance depending on the situation or department you land in

    Cons

    No career advancement opportunities unless connections with management in Spain
    No clear career ladder
    No meritocracy
    Extremely bureaucratic and pyramidal
    No processes to solve complex thing or a million processes to solve simple things
    Employees must pay travel expenses out of pocket with refunds easily taking 30+ days
    No respect for employees time
    Meetings always start late and some management-called meetings can start at 2pm and run through 10pm
    Lots of problems created by gray areas between different groups regarding where responsibilities land
    Very poor internal tools

    Advice to Management

    Burn the house and start over

  3. Helpful (1)

    "Great brand, bad management, no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Miami, FL
    Current Employee - NOC Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Laid-back management style. As long as you do your job, no supervisors or managers will hassle you.
    - Flexible work schedule
    - Good team and work atmosphere for the most part. Even though it is almost impossible to keep a team together for longer than a few months due to the high turnover ratio.

    Cons

    - Management keeps filling positions through staffing agencies that offer ridiculously low salaries and no benefits. Then they wonder why employees leave weeks after they are hired.

    - No room for advancement unless you have been with the company for a few decades and are friends with someone in upper management. It usually comes down to who you know, as opposed to what you know.

    - No incentives at all

    - Very limited hands on experience to be gained

    - Severe lack of leadership

    - Management does not seem to value education nor do they provide any kind of assistance with tuition or certification costs

    Advice to Management

    Start taking care of your employees at all levels. Stop contracting through staffing agencies, it is demoralizing and it happens to be the main reason for the incredibly high turnover ratio. Promotions should be based on knowledge, education and/or skills instead of seniority and hook ups at the management level.


  4. "Compensation plan was used by operations to hide inefficiencies and promote themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Base Salary was competitive or above industry avg.

    Cons

    long work hours, no gratitude, quota levels were manipulated to where the sales staff could not anchor in on goals because the attainments changed often.

    Advice to Management

    Put in place a fair comp structure, reward hard work...


  5. "Telefonica is not committed to the operations in the USA and does not support their people."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Miami, FL
    Current Employee - Project Manager in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Global Corporation, strong financials and job security in working in the USA for foreign employees.

    Cons

    Hierarchy, does not recognize that the USA needs USA executives and employees to run the operations and not expats. Serious leadership issues with executive team that has been left in place and with new team of managers.

    Advice to Management

    Manage your operations in the USA with USA managers as you would in Brazil and Spain and you will do a much better job of building a winning team in the USA. Do a better job of communicating with the employees and not managing through fear tactics.


  6. Helpful (1)

    "Good brand in wrong hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Doesn't Recommend

    Pros

    Good salary and benefits.
    Some good individuals to work with.

    Cons

    Poor communication, lack of direction and weak decision making.
    Old-fashioned leadership without a clear goal.
    There is no career path or training program.

    Advice to Management

    Invest in management development training courses
    Promote the company values, mission, vision.
    Define and enforce policies, procedures and processes.
    Listen your employees feedback.


  7. "Worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Madrid, NM
    Current Employee - Senior Manager in Madrid, NM
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Multinational - Estability - Telecom Sector

    Cons

    no Leadership - no management.

    Only revenues are considered

    Advice to Management

    Please, manage your teams

  8. "roaming manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Roaming Manager in Madrid (Spain)
    Current Employee - Roaming Manager in Madrid (Spain)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Social Benefits. Relaxed job. No stress at all.

    Cons

    bureaucracy, afraid of developing new things. Too traditional. Too much hierarchy. If you say always yes... you are not going to have any problem.

    Advice to Management

    take care of the good workers.


  9. "Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Flexible, great internal marketing. Great external marketing

    Cons

    Not enough fresh blood in organisation. Hiring managers have been there too long and hire from within their own team. Slow to deliver product. Slow to hire new roles.

    Advice to Management

    Get more women in management


  10. Helpful (1)

    "Sales Advisor. Not for the faint hearted. I miss the good old days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Advisor in London, England (UK)
    Current Employee - Senior Sales Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica part-time (More than 3 years)

    Pros

    Decent basic for retail
    Great training
    My manager have been really cool and supportive
    Strong brand to have on a cv
    Generous discounts allowance
    First to get access to new phones

    Cons

    High KPIs
    All regional managers are unsupportive
    Culture of fear of losing your job
    No progression to head office
    Constant changes in targets
    More focus on sales
    Depending on your store you can get a great team or a team of snakes
    A lot of politics
    Very demanding and rude customers on a regular basis.
    No overtime
    Now a lot of high employee turnover
    The best CEO has left
    A lot of food staff have left
    Blame culture mentality

    Advice to Management

    Senior management team seem to be deluded and not supportive of the situations in store. Even on a slow day they make it feel as if it is your fault. You burn out in this role. It starts taking a tole on everyone. The threat of performance plans and warnings is constant. Your either being threatened by senior management or abused by customers. Literally can't win anymore. Seems like loyalty doesn't matter anymore


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