Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated July 28, 2017
46 reviews

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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
6 Ratings

46 Employee Reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • Large, varied organisation with commitment to flexible working (in 50 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. "FP&A Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Good benefits, flexibility, telecommute policies

    Cons

    Poor company culture and everything else.

    Advice to Management

    Change


  2. "Outsourced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    big company very well positioned in Latin America

    Cons

    All employees working in the international top ups project are outsourced

  3. "May not be applicable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    My experience was unique since I was at a satellite location and it may not have actually been legit.

    Cons

    100% commission, so I had to stop WORKING because I was going broke. Ironic. Never settle for $0/hourly


  4. Helpful (1)

    "NOC Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Analyst in Miami, FL
    Current Employee - NOC Analyst in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Good shifts
    - They accept recent graduates and even students.
    - Once you finish your shift you are off the hook.

    Cons

    - Training is provided by peers, zero formal training, thus you are as good as your peers, and can have big gaps of knowledge that your superiors expect you to know.
    - Salary is way below NOC averages.
    - Opportunities to grow in the company are almost non-existent.

    Advice to Management

    - Create a list of approved topics your NOC Analysts need to know, and create at least a basic training manual that newcomers can go by.


  5. "Dysfunctional, Irresponsible & Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fun to interactive and care for dogs.

    Cons

    Not a great place to work for. It's very dirty, the owners are quite dysfunctional, indecisive and unprofessional. I felt like I was treated differently than the other employees and did not appreciate the way I was talked to or treated.


  6. Helpful (2)

    "Bad office environment, bad HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big name in the CV working in big projects with the chance to meet big companies as customers

    Cons

    Really bad working environment
    Every one needs to approve everything, so little space for improvisation even though they ask to "think out of the box"
    HR treats you as you were a terrorist, always undervaluing your capacities


  7. Helpful (2)

    "Dishonest Organization, Dishonest Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Mountain View, CA
    Former Employee - Product Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (More than a year)

    Pros

    You don't have to think very much to work here. Although you will have to do a lot of PPTs. A LOT OF THEM.

    Cons

    Entire company motivated by politics. Flavor-of-the-month HR and workplace initiatives that are always a decade behind. No real focus on productivity. Management is primarily managing their careers, not their people. Company is dishonest with hiring and salary practices. I was promised one thing for bonuses and given something entirely different and far worse. Pay raises are meager and out of step with the going rate in California (why I left). When I left, the company tried to cheat me out of my accrued vacation as salary and break California law in the process. (Yes, they seem to have given no thought nor do they care about state labor laws). For context, this is the first time in my life I have left a company on bad terms.

    Advice to Management

    Focus on people first, products second, results third and money last. Stop playing politics.

  8. Helpful (1)

    "Very little recognition that people have lives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 10 years)

    Pros

    This is a big company with an international footprint. It's a great way to learn about different cultures and working styles. Pretty good remuneration packages, especially if you come from outside the organisation.

    In the UK the have true flexible working, as long as you get the work done, you can be where you want, although this dors depend on the manager and is not the same across the group.

    Cons

    If you work in the Global arm in the HQ you really need good Spanish.

    While they have flexible working, the flipside is that this often means that you are expected to be connected at all times; bear in mind that this is a global company with businesses around the world and geographic time differences are not taken into consideration so you're expected to 'be there' whenever needed. This mainly applies in global roles. However this 'always on' expectation leads to totally unreasonable demands: receiving an email at 10.30pm demanding that you have something (totally new) done and sent to them by 6.00 am are not out of the ordinary.

    There are constant changes in direction in vision and strategy at a global level with transformation and change programmes rolling round every 2-4 years. On the tactical side this means there is no consistency of message around what you're actually supposed to do with focus changing (literally) from one day to the next. The whole organisation lacks genuine direction or sense of purpose, with a huge amount of cynicism.

    Nepotism is rife in the HQ leading to a large number of very over-paid well connected 'untouchable' people who have to be handled with kid gloves, regardless of ability.

    If you come in from external you can expect a really good salary, if you are promoted internally your salary will not match the external market, by some thousands of pounds.

    Beware, you will get major change notifications (like the appointment of new CEOs or the closure of whole businesses) in the newspapers rather than from any internal team, even if you work in the business that's getting the new CEO/closed down.

    While there is a business in the UK that is undergoing some serious changes and headcount reductions, the Global operations in the UK are being drastically scaled back as well. Round after round of redundancies that have been ongoing in Global roles (in the UK and in Spain) for a good couple of years. There is the same work shared around less and less people so the work/life balance only gets worse. There's no chance of promotion internally in the UK's Global area and barely any in the Spanish HQ.

    All in all, it's an exhausting and demoralising place to be.

    Advice to Management

    Make a decision. Stick with it. Stop changing the goal posts. Employ do-ers not hangers on. Innovate at core and stop chasing unicorns.


  9. "It was already the best telephone company to work in Brazil."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Flexible working hours and salary.

    Cons

    Lack of processes, much bureaucracy and disorganization in the Brazilian branch after the merger with GVT.
    Stressful work environment, does not have tools to perform some work, a lot of pressure to meet goals, a lot of rework because there are many changes in the projects and objectives. Bad managers who tell you to do anything to beat goals.

    Advice to Management

    Develop clear processes and disseminate to the teams and areas involved. Conduct prior team alignment meetings before putting procedures into place. Training of new processes and tools. Organize and standardize solutions.


  10. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Variety of situations to deal with
    Good staff plan for your phone/tablet
    It's a satisfying feeling when you help a customer with something that's been worrying them

    Cons

    Poor pay
    Poor management
    Poor training
    Horrible work environment - some stores can be extremely cliquey
    Favouritism
    Lack of support network
    Lack of trust
    Stress

    Advice to Management

    Backstabbing colleagues, favouritism, terrible management with no support when it comes to confrontation with customers, ringing Capita's idea of customer services often exacerbates already challenging situations, don't rely on hitting your bonus every three months because the targets are ridiculous and don't take into account fairly major things such as footfall, rude and aggressive customers on literally a daily basis - do expect to stay well beyond half five at least once a week serving such people (unpaid, of course), and do also expect to go without a lunch break sometimes because you're so understaffed. Poor pay if you're in an underperforming store that doesn't hit bonus - and if that's the case, expect to be put on a shortfall plan and constantly fear for your job whilst you're trying to pay your rent. A retail job should not keep you awake at night with stress.

    Management need to offer more support to their employees and take more responsibility when things go wrong, as they often do. Senior management need to be more realistic about targets. It's not fun having to strong-arm little old ladies who just want to put some credit on their phone into taking out a contract they don't need, but you have to or you'll be disciplined. I guess it's probably an alright job if you just need to make some extra money while you're at uni.


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