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Telefónica Reviews

Updated November 26, 2017
48 reviews

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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
8 Ratings

48 Employee Reviews

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Pros
Cons
  • Work life balance is not so great as we work long weekends (in 11 reviews)

  • Disconnect with senior management (in 21 reviews)

More Pros and Cons

  1. Helpful (2)

    "Bad office environment, bad HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big name in the CV working in big projects with the chance to meet big companies as customers

    Cons

    Really bad working environment
    Every one needs to approve everything, so little space for improvisation even though they ask to "think out of the box"
    HR treats you as you were a terrorist, always undervaluing your capacities


  2. "Dysfunctional, Irresponsible & Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fun to interactive and care for dogs.

    Cons

    Not a great place to work for. It's very dirty, the owners are quite dysfunctional, indecisive and unprofessional. I felt like I was treated differently than the other employees and did not appreciate the way I was talked to or treated.

  3. Helpful (1)

    "NOC Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Analyst in Miami, FL
    Current Employee - NOC Analyst in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Good shifts
    - They accept recent graduates and even students.
    - Once you finish your shift you are off the hook.

    Cons

    - Training is provided by peers, zero formal training, thus you are as good as your peers, and can have big gaps of knowledge that your superiors expect you to know.
    - Salary is way below NOC averages.
    - Opportunities to grow in the company are almost non-existent.

    Advice to Management

    - Create a list of approved topics your NOC Analysts need to know, and create at least a basic training manual that newcomers can go by.


  4. "May not be applicable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    My experience was unique since I was at a satellite location and it may not have actually been legit.

    Cons

    100% commission, so I had to stop WORKING because I was going broke. Ironic. Never settle for $0/hourly


  5. "Outsourced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    big company very well positioned in Latin America

    Cons

    All employees working in the international top ups project are outsourced


  6. "FP&A Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Good benefits, flexibility, telecommute policies

    Cons

    Poor company culture and everything else.

    Advice to Management

    Change


  7. Helpful (1)

    "like money and holidays? work somewhere else!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Cons

    the downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
    The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to Management

    senior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

  8. Helpful (3)

    "A culture of bullying is its Achilles heel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Departmental Manager in Dublin, Co. Dublin (Ireland)
    Former Employee - Departmental Manager in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    Cons

    Bulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to Management

    Get the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.


  9. Helpful (1)

    "Rat Race"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - System Administrative in Dublin, Co. Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to Management

    Value staff more and treat them like adults


  10. Helpful (3)

    "A company only for the tough-skinned or the aggressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to Management

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.


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