Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated February 15, 2017
71 reviews

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2.0
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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
3 Ratings

71 Employee Reviews

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Pros
  • Good Work/Life Balance and Compensation & Benefits (in 50 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 44 reviews)

Cons
  • Senior management have no idea what its like to be on the shopfloor (in 19 reviews)

  • Big company can sometimes feel worthless (in 15 reviews)

More Pros and Cons

  1. "Worst place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Madrid, NM
    Current Employee - Senior Manager in Madrid, NM
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Multinational - Estability - Telecom Sector

    Cons

    no Leadership - no management.

    Only revenues are considered

    Advice to Management

    Please, manage your teams


  2. Helpful (1)

    "Good brand in wrong hands"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Doesn't Recommend

    Pros

    Good salary and benefits.
    Some good individuals to work with.

    Cons

    Poor communication, lack of direction and weak decision making.
    Old-fashioned leadership without a clear goal.
    There is no career path or training program.

    Advice to Management

    Invest in management development training courses
    Promote the company values, mission, vision.
    Define and enforce policies, procedures and processes.
    Listen your employees feedback.


  3. "Telefonica is not committed to the operations in the USA and does not support their people."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Miami, FL
    Current Employee - Project Manager in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Global Corporation, strong financials and job security in working in the USA for foreign employees.

    Cons

    Hierarchy, does not recognize that the USA needs USA executives and employees to run the operations and not expats. Serious leadership issues with executive team that has been left in place and with new team of managers.

    Advice to Management

    Manage your operations in the USA with USA managers as you would in Brazil and Spain and you will do a much better job of building a winning team in the USA. Do a better job of communicating with the employees and not managing through fear tactics.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Compensation plan was used by operations to hide inefficiencies and promote themselves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Base Salary was competitive or above industry avg.

    Cons

    long work hours, no gratitude, quota levels were manipulated to where the sales staff could not anchor in on goals because the attainments changed often.

    Advice to Management

    Put in place a fair comp structure, reward hard work...


  6. Helpful (1)

    "Great brand, bad management, no room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Miami, FL
    Current Employee - NOC Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Laid-back management style. As long as you do your job, no supervisors or managers will hassle you.
    - Flexible work schedule
    - Good team and work atmosphere for the most part. Even though it is almost impossible to keep a team together for longer than a few months due to the high turnover ratio.

    Cons

    - Management keeps filling positions through staffing agencies that offer ridiculously low salaries and no benefits. Then they wonder why employees leave weeks after they are hired.

    - No room for advancement unless you have been with the company for a few decades and are friends with someone in upper management. It usually comes down to who you know, as opposed to what you know.

    - No incentives at all

    - Very limited hands on experience to be gained

    - Severe lack of leadership

    - Management does not seem to value education nor do they provide any kind of assistance with tuition or certification costs

    Advice to Management

    Start taking care of your employees at all levels. Stop contracting through staffing agencies, it is demoralizing and it happens to be the main reason for the incredibly high turnover ratio. Promotions should be based on knowledge, education and/or skills instead of seniority and hook ups at the management level.


  7. "NOC at Telefonica Miami"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Flexible Schedule
    Work independence
    Good Work/Life Balance

    Cons

    Few benefits
    Lack of organization
    Lack of respect for employees
    Only a few growth oportunities


  8. Helpful (1)

    "Upper management in the US coming from Spain should be fired."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Leader in Latin America. Good work environment. Growing customer base in the US leveraged by strong relationships in Latin America.

    Cons

    Desorganized. Confusing processes. Spanish leadership in the US are very arrogant and they do not understand the North American market. No career advancement in the US (unless you know somebody in Spain). Sales salaries are way below market average and comission plan was built to make sure you will never make money. Be content with your fixed salary or leave.


  9. Helpful (1)

    "Was best company to work for 3-4 years ago, but no value on people anymore ."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer (Level Ommitted) in Dublin, Co. Dublin (Ireland)
    Current Employee - Engineer (Level Ommitted) in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Can gain a broad grounding in the telecoms business if you are willing to give up your life. Okay for a short stay 2-3 years.

    Cons

    Management expect you to put the job first above all other considerations.
    Will continually place pressure on individuals to get results often with no real thanks when the job is finished.
    The harder you work and produce, the more is expected the next time. There is an undercurrent of bullying, but hard to prove in isolation.

    Advice to Management

    Realise that people are not machines that can be worked harder and harder without consequence. Employ managers that have done the job and not idiots that just understand numbers. Higher management need to trust their people to get the job done and leave them to it. Stop micro-managing.


  10. Helpful (1)

    "Twisted"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xxx in Dublin, Co. Dublin (Ireland)
    Current Employee - Xxx in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good workmates within your own group who make the job a little easier.

    Cons

    Management planning things without telling employees until the very last minute. Announcing the outsourcing of the whole ~Technology Department at the earliest point in the process shows that tehy were planning it for the previous 3 years.

    Advice to Management

    The motto of being bold, open, clear, and trusted needs to be reconsidered, as some of the issues raised in the last 14 months would show that management don't follow the same standards that are expected of their employees.


  11. "Good place to have on your CV but IT staff not treated very well."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Design in Slough, Berkshire, South East England, England (UK)
    Current Employee - IT Design in Slough, Berkshire, South East England, England (UK)
    Approves of CEO

    Pros

    Nice people.
    Flexible working is good.
    Pay lip-service towards change and inovative ways of working.
    Will be better when all workers in Slough are in one building

    Cons

    Lots of travelling between sites ( Slough , Leeds, Preston Brook)
    Outsourcing has left little knowledge of some systems within the company.

    Advice to Management

    Al projects are assessed on the basis of very short term financial goals - a longer term view should be taken.



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