Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated May 26, 2017
221 reviews

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3.0
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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
22 Ratings

221 Employee Reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 53 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 47 reviews)

Cons
  • Some of the disadvantages are: senior management is not always available, sometimes there is a feel of a barrier between seniors and regular employees (in 18 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 15 reviews)

More Pros and Cons

  1. "Good Telecommunication company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    No opinion of CEO

    Pros

    Salary, Big Company, Spanish culture.

    Cons

    Bad administration, Old school boss. Need new vision


  2. "Many cultures under one roof"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Director in Mountain View, CA
    Current Employee - Global Account Director in Mountain View, CA
    Recommends
    Neutral Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    Good benefits
    Exposure to associates across 25+ countries
    Embracing personal interactions - latin-style culture
    Opportunities to travel

    Cons

    Spanish-based hierarchal structure
    Poor management leadership
    Lower tolerance for innovative or disruptive approaches

    Advice to Management

    Open up a more interactive and embrasive approach for the team. A buy-in approach would likely yield greater returns. Within well-run organizations, titles are pretty meaningless. At best, they advertise some authority, an official status conferring the ability to give orders and induce obedience. But titles mean little in terms of real power, which is the capacity to influence and inspire. Have you ever noticed that people will personally commit to certain individuals who on paper (or on the organization chart) possess little authority, but instead possess pizzazz, drive, expertise, and genuine caring for teammates and products? On the flip side, non-leaders in management may be formally anointed with all the perks and frills associated with high positions, but they have little influence on others, apart from their ability to extract minimal compliance to minimal standards.


  3. Helpful (1)

    "A little bit of caos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Sales Consultant in Miami, FL
    Current Employee - Pre-Sales Consultant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Stable
    Nice people
    Freedom to take decisions
    Result oriented

    Cons

    Lack of processes
    No strategic planing at all
    Old fashion style of Management

    Advice to Management

    See the new market out there and get updated
    Please listen your people and treat them much better
    Define a real strategy and follow up


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  5. Helpful (1)

    "Good global company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Large global company with many opportunities. Solid financials. Willingness to move people around the globe to get international experience

    Cons

    Fairly bureaucratic organization. All decisions made or go through Madrid. Decision making can be slow given the many layers of bureaucracy.

    Advice to Management

    Reduce management layers, empower your managers.


  6. "For a large, bureaucratic company it ain't that bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and conditions, flexible expense policies, progressive for a telco

    Cons

    Still a telco. Large, cumbersome, slow. Run by financiers that know little about digital businesses

    Advice to Management

    Get rid of the old guard and inject new blood into your business


  7. Helpful (3)

    "Eight years working in the group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Miami, FL
    Current Employee - Marketing Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Opportunity to work in a Global Company, with offices and business units all over the world.
    Not only a learning experience from the Telecommunication perspective, but also from marketing and products.

    Cons

    It will always privilege Spanish people for major and higher positions and roles before giving them than local people, even though the position may not be in Spain (company headquarters). So, not necessarily competences and results are taken into consideration when promoting or recognizing someone.
    Be prepared to be very political if you want to achieve professional growth within the group. If you don't have a great relationship with influential people, you will most likely never grow.
    Due to its size and age, there are plenty of protocols, systems, bureaucracies to follow before having anything done. You have to be very patient and anticipate plenty exchange of emails, meetings and phone call before getting anything done.

    Advice to Management

    Recognize people for their achievements locally and promote the team in each country, rather than bringing more and more people from Headquarters, who, not necessarily, are experts in the north american market. Things here are absolutely different than anywhere else in the group and this should be taken into consideration.


  8. Helpful (1)

    "Re-Live the Discovery of the Americas. Basically a Spanish government office in Miami. Very bureaucratic Environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There is very good talent within the organization. Management levels are basically groomed employees from Spain main office in Europe, to take care of short and long term agenda and keep American operations in-line.

    Needless to say, Spanish language is dominant lingo. No such thing as open door policy, more like a one way door policy.

    Base pay scales for Sales are descent, with poorly structured commissions designed to cap income. Unrealistic targets with stale services. Other pay scales for permanent in-house positions are just ok, they are approx. 20% less than market equivalent.

    Base pay scales for Presales Engineers are ok, approx 35% less than market equivalent. Presales teams are drowned with administrative and financial matters daily matters. Ratio of engineering vs administrative work is 30/70. Mostly due to outdated internal legacy systems.

    Where Telefonica fails in pay, they do a decent job in fully paid benefits package to include Medical, Dental, short and long term disability pay.

    Cons

    HQ in Spain focuses in relocating personnel from withing Europe (Spain) to fill the positions in Miami via VISA procedures.

    USA operations go through the formalities of announcing job positions that quietly get filled by ... yes you guest it!

    The ratio of permanent full time employees versus what they call externals is 80/20 approx. (70-80% Spaniards / South American relocation from Telefonica subsidiaries (e.g. Chile, Argentina, Brazil, etc.) and 20% externals which are essentially subcontractors with inferior pay scales and benefits to maintain labor headcounts low.

    Growth opportunity, very limited.
    Training, very limited or close to none.
    Job tools, very limited and controlled by outdated systems from Spain.
    Order processes - very complex and outdated
    HR is monitored by a body from Spain which is very hands off

    Advice to Management

    Get more local talent... and eliminate exploits of external contracted employees with inferior pay and benefits for USA. Invest in ENGLISH language training!!!


  9. "e-commerce Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Telefónica full-time

    Pros

    You can many option for internal rotations (sales, marketing, ...)

    Cons

    Lack of promotions possibilities into the company.


  10. Helpful (1)

    "Poor management good salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Negative Outlook
    No opinion of CEO

    Pros

    Good Salary and benefits, they could do better but.......

    Cons

    Poor Training and management
    TWS very poor service and competitive offering to clients
    Most of the products are wholesale and resale from other carriers and providers.
    Poor visibility of the company and the brand in US. well know in LAT and EUR, No strategy for the US market.


  11. "Big company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Francisco, CA
    Former Employee - Senior Product Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Big company means big budgets for all activities

    Cons

    Big company means massive bureaucracy


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