Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated November 26, 2017
48 reviews

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Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
8 Ratings

48 Employee Reviews

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Pros
Cons
  • Work life balance is not so great as we work long weekends (in 11 reviews)

  • Disconnect with senior management (in 21 reviews)

More Pros and Cons

  1. "Global Solutions engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Global Solutions Engineer in Madrid (Spain)
    Current Contractor - Global Solutions Engineer in Madrid (Spain)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Telefónica as a contractor (More than a year)

    Pros

    -Good installations to work in, beautiful and comfortable place.
    -Well known company in Spain.
    -A lot of work, you'll never be boring

    Cons

    -They have a lot of employees with undercontractec
    -No chance to grow up
    -Disorganized

    Advice to Management

    You should care more about the people who work for you, this will increase the efficiency and the good environment inside the company


  2. "Don't care about work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Advisor in Edinburgh, Scotland (UK)
    Former Employee - Retail Sales Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Telefónica part-time (More than a year)

    Pros

    Good to deal with people on daily basis

    Cons

    Working 24 hours a week they expect you to be available all week and you can't make commitments.

    Work 24 hours but have work as your absolutely everything.

    Would not recommend

    Advice to Management

    Get ethic of work life balance

  3. "PMO Director"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Telefónica as a contractor

    Pros

    Good salary and good flexibility

    Cons

    Doesnt look after the employee
    Very disorganised, processes not known
    No team work


  4. "Not a great place for morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Telefónica full-time

    Pros

    On-site canteen was nice.

    Cons

    Terrible culture - people keep cards close to their chest and there is not an inclusive or welcoming feel.
    Many people aggressive.


  5. Helpful (3)

    "Very little recognition that people have lives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 10 years)

    Pros

    This is a big company with an international footprint. It's a great way to learn about different cultures and working styles. Pretty good remuneration packages, especially if you come from outside the organisation.

    In the UK the have true flexible working, as long as you get the work done, you can be where you want, although this dors depend on the manager and is not the same across the group.

    Cons

    If you work in the Global arm in the HQ you really need good Spanish.

    While they have flexible working, the flipside is that this often means that you are expected to be connected at all times; bear in mind that this is a global company with businesses around the world and geographic time differences are not taken into consideration so you're expected to 'be there' whenever needed. This mainly applies in global roles. However this 'always on' expectation leads to totally unreasonable demands: receiving an email at 10.30pm demanding that you have something (totally new) done and sent to them by 6.00 am are not out of the ordinary.

    There are constant changes in direction in vision and strategy at a global level with transformation and change programmes rolling round every 2-4 years. On the tactical side this means there is no consistency of message around what you're actually supposed to do with focus changing (literally) from one day to the next. The whole organisation lacks genuine direction or sense of purpose, with a huge amount of cynicism.

    Nepotism is rife in the HQ leading to a large number of very over-paid well connected 'untouchable' people who have to be handled with kid gloves, regardless of ability.

    If you come in from external you can expect a really good salary, if you are promoted internally your salary will not match the external market, by some thousands of pounds.

    Beware, you will get major change notifications (like the appointment of new CEOs or the closure of whole businesses) in the newspapers rather than from any internal team, even if you work in the business that's getting the new CEO/closed down.

    While there is a business in the UK that is undergoing some serious changes and headcount reductions, the Global operations in the UK are being drastically scaled back as well. Round after round of redundancies that have been ongoing in Global roles (in the UK and in Spain) for a good couple of years. There is the same work shared around less and less people so the work/life balance only gets worse. There's no chance of promotion internally in the UK's Global area and barely any in the Spanish HQ.

    All in all, it's an exhausting and demoralising place to be.

    Advice to Management

    Make a decision. Stick with it. Stop changing the goal posts. Employ do-ers not hangers on. Innovate at core and stop chasing unicorns.


  6. "It was already the best telephone company to work in Brazil."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Flexible working hours and salary.

    Cons

    Lack of processes, much bureaucracy and disorganization in the Brazilian branch after the merger with GVT.
    Stressful work environment, does not have tools to perform some work, a lot of pressure to meet goals, a lot of rework because there are many changes in the projects and objectives. Bad managers who tell you to do anything to beat goals.

    Advice to Management

    Develop clear processes and disseminate to the teams and areas involved. Conduct prior team alignment meetings before putting procedures into place. Training of new processes and tools. Organize and standardize solutions.


  7. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Variety of situations to deal with
    Good staff plan for your phone/tablet
    It's a satisfying feeling when you help a customer with something that's been worrying them

    Cons

    Poor pay
    Poor management
    Poor training
    Horrible work environment - some stores can be extremely cliquey
    Favouritism
    Lack of support network
    Lack of trust
    Stress

    Advice to Management

    Backstabbing colleagues, favouritism, terrible management with no support when it comes to confrontation with customers, ringing Capita's idea of customer services often exacerbates already challenging situations, don't rely on hitting your bonus every three months because the targets are ridiculous and don't take into account fairly major things such as footfall, rude and aggressive customers on literally a daily basis - do expect to stay well beyond half five at least once a week serving such people (unpaid, of course), and do also expect to go without a lunch break sometimes because you're so understaffed. Poor pay if you're in an underperforming store that doesn't hit bonus - and if that's the case, expect to be put on a shortfall plan and constantly fear for your job whilst you're trying to pay your rent. A retail job should not keep you awake at night with stress.

    Management need to offer more support to their employees and take more responsibility when things go wrong, as they often do. Senior management need to be more realistic about targets. It's not fun having to strong-arm little old ladies who just want to put some credit on their phone into taking out a contract they don't need, but you have to or you'll be disciplined. I guess it's probably an alright job if you just need to make some extra money while you're at uni.

  8. "FP&A Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Good benefits, flexibility, telecommute policies

    Cons

    Poor company culture and everything else.

    Advice to Management

    Change


  9. "Worst place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Curitiba (Brazil)
    Current Employee - Software Engineer in Curitiba (Brazil)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    - Stable company
     - Competitive salaries

    Cons

    - No work/life balance
     - No respect with employees
     - Managers believe that screaming is the only way to solve problems

    Advice to Management

    You should ask yourself why everybody is leaving the company.


  10. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Good office facilities & comfortable work space. Friendly culture.

    Cons

    Dysfunctional management structure & too many long serving staff avoiding responsibility. Poor leadership at middle management level. Many teams way too big for managers to correctly support.

    Advice to Management

    Middle level management needs restructuring and training. Teams based across multiple sites should be centralised.


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