Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated July 19, 2017
446 reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 49 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "NOC Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Analyst in Miami, FL
    Current Employee - NOC Analyst in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Good shifts
    - They accept recent graduates and even students.
    - Once you finish your shift you are off the hook.

    Cons

    - Training is provided by peers, zero formal training, thus you are as good as your peers, and can have big gaps of knowledge that your superiors expect you to know.
    - Salary is way below NOC averages.
    - Opportunities to grow in the company are almost non-existent.

    Advice to Management

    - Create a list of approved topics your NOC Analysts need to know, and create at least a basic training manual that newcomers can go by.


  2. Helpful (1)

    "Poor management good salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Negative Outlook
    No opinion of CEO

    Pros

    Good Salary and benefits, they could do better but.......

    Cons

    Poor Training and management
    TWS very poor service and competitive offering to clients
    Most of the products are wholesale and resale from other carriers and providers.
    Poor visibility of the company and the brand in US. well know in LAT and EUR, No strategy for the US market.

  3. Helpful (1)

    "Great brand, bad management, no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Miami, FL
    Current Employee - NOC Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Laid-back management style. As long as you do your job, no supervisors or managers will hassle you.
    - Flexible work schedule
    - Good team and work atmosphere for the most part. Even though it is almost impossible to keep a team together for longer than a few months due to the high turnover ratio.

    Cons

    - Management keeps filling positions through staffing agencies that offer ridiculously low salaries and no benefits. Then they wonder why employees leave weeks after they are hired.

    - No room for advancement unless you have been with the company for a few decades and are friends with someone in upper management. It usually comes down to who you know, as opposed to what you know.

    - No incentives at all

    - Very limited hands on experience to be gained

    - Severe lack of leadership

    - Management does not seem to value education nor do they provide any kind of assistance with tuition or certification costs

    Advice to Management

    Start taking care of your employees at all levels. Stop contracting through staffing agencies, it is demoralizing and it happens to be the main reason for the incredibly high turnover ratio. Promotions should be based on knowledge, education and/or skills instead of seniority and hook ups at the management level.


  4. Helpful (3)

    "Eight years working in the group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Miami, FL
    Current Employee - Marketing Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Opportunity to work in a Global Company, with offices and business units all over the world.
    Not only a learning experience from the Telecommunication perspective, but also from marketing and products.

    Cons

    It will always privilege Spanish people for major and higher positions and roles before giving them than local people, even though the position may not be in Spain (company headquarters). So, not necessarily competences and results are taken into consideration when promoting or recognizing someone.
    Be prepared to be very political if you want to achieve professional growth within the group. If you don't have a great relationship with influential people, you will most likely never grow.
    Due to its size and age, there are plenty of protocols, systems, bureaucracies to follow before having anything done. You have to be very patient and anticipate plenty exchange of emails, meetings and phone call before getting anything done.

    Advice to Management

    Recognize people for their achievements locally and promote the team in each country, rather than bringing more and more people from Headquarters, who, not necessarily, are experts in the north american market. Things here are absolutely different than anywhere else in the group and this should be taken into consideration.


  5. "TELEFONICA INTERNATIONAL USA, Inc. Department of communications & Public Affairs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in New York, NY
    Current Employee - Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    I'm learnig a lot about the language, team work, telecoms, communication too.

    Cons

    I've the visa just until May 2014

    Advice to Management

    I am very enthusiastic with all I do, cheerful and active. I consider myself very good at public relations and customer service.
    I am looking for an opportunity to start and develop mi professional career to demonstrate all I can bring. Please don’t hesitate to get in contact with me if you think my profile can suit your needs.


  6. Helpful (1)

    "A little bit of caos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Sales Consultant in Miami, FL
    Current Employee - Pre-Sales Consultant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Stable
    Nice people
    Freedom to take decisions
    Result oriented

    Cons

    Lack of processes
    No strategic planing at all
    Old fashion style of Management

    Advice to Management

    See the new market out there and get updated
    Please listen your people and treat them much better
    Define a real strategy and follow up


  7. "Excellent work environment, very professional and dynamic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Services Manager in Miami, FL
    Current Employee - Global Services Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Telefonica US make sure to bring the best people to the team. The work environment is real positive and friendly. The leadership team is very open to analyze and look for solutions that will improve the services to the customers and finally the challenges are always constant so this always bring new learning and something real good is to work with global customers and colleagues worldwide.

    Cons

    Telefonica in the US is very well organized while Globally speaking the company is too big which means that sometimes is not real fast to move and take decisions.

    Advice to Management

    Keep doing this excellent job! We have an outstanding leadership team.

  8. "Many cultures under one roof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Director in Mountain View, CA
    Current Employee - Global Account Director in Mountain View, CA
    Recommends
    Neutral Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    Good benefits
    Exposure to associates across 25+ countries
    Embracing personal interactions - latin-style culture
    Opportunities to travel

    Cons

    Spanish-based hierarchal structure
    Poor management leadership
    Lower tolerance for innovative or disruptive approaches

    Advice to Management

    Open up a more interactive and embrasive approach for the team. A buy-in approach would likely yield greater returns. Within well-run organizations, titles are pretty meaningless. At best, they advertise some authority, an official status conferring the ability to give orders and induce obedience. But titles mean little in terms of real power, which is the capacity to influence and inspire. Have you ever noticed that people will personally commit to certain individuals who on paper (or on the organization chart) possess little authority, but instead possess pizzazz, drive, expertise, and genuine caring for teammates and products? On the flip side, non-leaders in management may be formally anointed with all the perks and frills associated with high positions, but they have little influence on others, apart from their ability to extract minimal compliance to minimal standards.


  9. "Good Telecommunication company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    No opinion of CEO

    Pros

    Salary, Big Company, Spanish culture.

    Cons

    Bad administration, Old school boss. Need new vision


  10. "Telefonica is not committed to the operations in the USA and does not support their people."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Miami, FL
    Current Employee - Project Manager in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Global Corporation, strong financials and job security in working in the USA for foreign employees.

    Cons

    Hierarchy, does not recognize that the USA needs USA executives and employees to run the operations and not expats. Serious leadership issues with executive team that has been left in place and with new team of managers.

    Advice to Management

    Manage your operations in the USA with USA managers as you would in Brazil and Spain and you will do a much better job of building a winning team in the USA. Do a better job of communicating with the employees and not managing through fear tactics.


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