Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated January 3, 2017
42 reviews

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42 Employee Reviews

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Pros
  • Good Work/Life Balance and Compensation & Benefits (in 51 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 46 reviews)

Cons
  • Some of the disadvantages are: senior management is not always available, sometimes there is a feel of a barrier between seniors and regular employees (in 18 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 15 reviews)

More Pros and Cons

  1. "Ego driven managers - no promotion prospects for part-timers!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Kingston upon Thames, England (UK)
    Current Employee - Sales Advisor in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great staff who love what they do.
    Helping serving customers.

    Cons

    Poor management who lead from the back. They never want to deal with customer escalations & when their bonus is threatened by not hitting target they threaten to fire you.
    No support from the business when reading a grievance.
    No support from the business when dealing with stress in the workplace
    Poor bonus structure
    Lack of business information
    Lack of incentives

    Advice to Management

    Start leading from the front instead of deligating your job & then complaining when things aren't done correctly. Lead your staff inspire them don't talk down to them! And last but not least stop pretending your 3 hour lunch break is about the store is so lame & only create disgruntled staff when your getting paid 3 times their wages and not even working half the day!


  2. "Telefonica Global Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Telefónica full-time

    Pros

    Friendly work culture and work life balance

    Cons

    20+ years behind competitors in the global telecommunications environment
    Poor processes
    Spanish centric senior leadership

    Advice to Management

    Recruit external talent at senior levels


  3. "Telefónica Learning Services (now Telefónica Educación Digital)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Madrid (Spain)
    Former Employee - Senior Project Manager in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible time tables, social benefits for employees.

    Cons

    I worked in Telefónica Learning Services (now Telefónica Educación Digital) for 13 years. The basic cons is that they have absolutely no respect for basic human rights: Giving opinions, communicating any personal point of view and choosing with who you want to have lunch was absolutely controlled and punished in case of doing something considered inappropriate (not only when talking to clients or external people, but between employees inside the company). I was under strict surveillance, obliged to work over the workday for more than 3 hours a day and obliged to work when being sick at home. Anyone with a special talent was punished if he or she was too brilliant and only mediocre silent and acolytes to the personal interests of bosses had the chance to be left alone. I had the chance to continue in the company, but I decided to quit, as my basic values were being assaulted.

    Advice to Management

    Trust your employees, take care of the company, not only of your own personal interests.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales (avertec franchise)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Doesn't Recommend

    I worked at Telefónica full-time (Less than a year)

    Pros

    Really nice people to work with

    Cons

    too much pressured sales. management and senior management promote mis selling and when its picked up pretend they didn't know. Salary is ridiculous. long hours and you never get time back and no overtime payments. you end up working more than 60 hours a week some weeks (with no additional pay)

    Advice to Management

    Fix up


  6. "Manager level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica full-time

    Pros

    Casual environment, flexible working conditions

    Cons

    Continual structural and organisational changes with little regard for impact on people. Caotic organisation. Too much direction from Spain, if you are not Spanish, you feel like a second class citizen. Communications from Leaders are mainly in Spanish.

    Advice to Management

    Think global, think of your internal and external customer.


  7. "bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madrid (Spain)
    Former Employee - Anonymous Employee in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook

    Pros

    Standard official working week, nice location. Quite good salaries for beginners. Nice people. Good benefits and reasonable work-life balance if they respect your schedule

    Cons

    Salaries are droping, staff has been reduced so the rest is working long unpaid hours. Disorganized Constantly changing procedures, Spanish way of management. it was quite difficult to get promotion.

    Advice to Management

    Give young and motivated workers more space for develompent. Don´t downgrade working conditions, don´t lower salaries, don´t make employees to work unpaid extrahours


  8. "Not worth doing a nice job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Madrid (Spain)
    Current Employee - Project Manager in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica (More than 8 years)

    Pros

    · it is terrific if you are a cousin of the CEO or of Rodrigo Rato, actually there are thousands of them in every meeting
    · You don´t have to work hard in order to promote or study or be brilliant in your job. HR people doesn´t know what results or achievements means. And they don´t know how to use a dictionary.
    · If you know how to save a word document, you are a technical profile, if you can say the name of the president, you are a communications expert and if you can add numbers, you are in the numbers side of the company.

    Cons

    I don´t see any cons. They do very well in best place to work contest because only fixed internal work vote in these polls. The rest, the majority cannot vote and for that reasons there are people making 600 euros a month while Mr. CEO makes more than 6 milliions and have 2 private jets and a several million euros sculpture in his office. Have you heard that Merril Lynch John Thain spent one million dolars in his office, that is cheap for Cesar Alierta, who has sculptures more expensive than that.

    Advice to Management

    Have a nice weekend


  9. "End of year appraisal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Slough, Berkshire, South East England, England (UK)
    Current Employee - Project Manager in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Slough is a nice place to work with Costa, restaurants etc
    Lots of nice people
    Flexible working
    Some decent managers, many not good enough

    Cons

    - Still thinks it is part of BT. This is feature when talking to senior staff
    - Bureaucracy and often it doesn't work creating frustration and lack of dynamic response to urgent issues
    - Too much outsourcing and contractor resourcing meaning dysfunction across the service delivery domain. This is not a people issue, just a consequence of how it all works when clicked together
    - Poor management of projects - often run late, over budget and poorly planned. Many still being fixed after go live
    - Parking at Slough is a joke unless you come in really early
    - ''My way or the by way'' attitude of managers across the layers
    - Lack of genuine SME expertise in many areas
    - Cliques dominate and stifle new ideas. A common complaint

    Advice to Management

    Wide spread review of operations end to end needed and transformed. Get the Hutchison deal signed so that this can be kick started. This will see some of the dogma removed, talent that is there unleashed and potential realised


  10. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica as a contractor

    Pros

    Friendly staff. Paid weekly if signed up with agency.

    Cons

    No training, only shadowing. No further opportunities, bonuses or benefits. Strongly un-recommended when signed up with agency.

    Advice to Management

    More face to face interaction and training is a must. Treat all members like a team, not a drone.


  11. "O2 in Hampstead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Hampstead, England (UK)
    Current Employee - Advisor in Hampstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Meeting new people. The environment is nice. But some customers can be very demanding so one has to cope with lot at times.

    Cons

    Poor wage, Manager not helpful, less or no training, Be brilliant points which are O2's way or treating their workers do not work, never did for me told me manager to sort it out for months and now i have left the company still awaiting my final months salary, holiday pay and BB points.

    Advice to Management

    Be more efficient


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