Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated November 26, 2017
48 reviews

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Pros
  • Normally good work / life balance in the UK, not so much in Spain (in 61 reviews)

  • Large, varied organisation with commitment to flexible working (in 51 reviews)

Cons
  • Work life balance is not so great as we work long weekends (in 11 reviews)

  • Disconnect with senior management (in 20 reviews)

More Pros and Cons

  1. Helpful (2)

    "Very little recognition that people have lives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 10 years)

    Pros

    This is a big company with an international footprint. It's a great way to learn about different cultures and working styles. Pretty good remuneration packages, especially if you come from outside the organisation.

    In the UK the have true flexible working, as long as you get the work done, you can be where you want, although this dors depend on the manager and is not the same across the group.

    Cons

    If you work in the Global arm in the HQ you really need good Spanish.

    While they have flexible working, the flipside is that this often means that you are expected to be connected at all times; bear in mind that this is a global company with businesses around the world and geographic time differences are not taken into consideration so you're expected to 'be there' whenever needed. This mainly applies in global roles. However this 'always on' expectation leads to totally unreasonable demands: receiving an email at 10.30pm demanding that you have something (totally new) done and sent to them by 6.00 am are not out of the ordinary.

    There are constant changes in direction in vision and strategy at a global level with transformation and change programmes rolling round every 2-4 years. On the tactical side this means there is no consistency of message around what you're actually supposed to do with focus changing (literally) from one day to the next. The whole organisation lacks genuine direction or sense of purpose, with a huge amount of cynicism.

    Nepotism is rife in the HQ leading to a large number of very over-paid well connected 'untouchable' people who have to be handled with kid gloves, regardless of ability.

    If you come in from external you can expect a really good salary, if you are promoted internally your salary will not match the external market, by some thousands of pounds.

    Beware, you will get major change notifications (like the appointment of new CEOs or the closure of whole businesses) in the newspapers rather than from any internal team, even if you work in the business that's getting the new CEO/closed down.

    While there is a business in the UK that is undergoing some serious changes and headcount reductions, the Global operations in the UK are being drastically scaled back as well. Round after round of redundancies that have been ongoing in Global roles (in the UK and in Spain) for a good couple of years. There is the same work shared around less and less people so the work/life balance only gets worse. There's no chance of promotion internally in the UK's Global area and barely any in the Spanish HQ.

    All in all, it's an exhausting and demoralising place to be.

    Advice to Management

    Make a decision. Stick with it. Stop changing the goal posts. Employ do-ers not hangers on. Innovate at core and stop chasing unicorns.


  2. "It was already the best telephone company to work in Brazil."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Current Employee - Engineer in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Flexible working hours and salary.

    Cons

    Lack of processes, much bureaucracy and disorganization in the Brazilian branch after the merger with GVT.
    Stressful work environment, does not have tools to perform some work, a lot of pressure to meet goals, a lot of rework because there are many changes in the projects and objectives. Bad managers who tell you to do anything to beat goals.

    Advice to Management

    Develop clear processes and disseminate to the teams and areas involved. Conduct prior team alignment meetings before putting procedures into place. Training of new processes and tools. Organize and standardize solutions.

  3. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Variety of situations to deal with
    Good staff plan for your phone/tablet
    It's a satisfying feeling when you help a customer with something that's been worrying them

    Cons

    Poor pay
    Poor management
    Poor training
    Horrible work environment - some stores can be extremely cliquey
    Favouritism
    Lack of support network
    Lack of trust
    Stress

    Advice to Management

    Backstabbing colleagues, favouritism, terrible management with no support when it comes to confrontation with customers, ringing Capita's idea of customer services often exacerbates already challenging situations, don't rely on hitting your bonus every three months because the targets are ridiculous and don't take into account fairly major things such as footfall, rude and aggressive customers on literally a daily basis - do expect to stay well beyond half five at least once a week serving such people (unpaid, of course), and do also expect to go without a lunch break sometimes because you're so understaffed. Poor pay if you're in an underperforming store that doesn't hit bonus - and if that's the case, expect to be put on a shortfall plan and constantly fear for your job whilst you're trying to pay your rent. A retail job should not keep you awake at night with stress.

    Management need to offer more support to their employees and take more responsibility when things go wrong, as they often do. Senior management need to be more realistic about targets. It's not fun having to strong-arm little old ladies who just want to put some credit on their phone into taking out a contract they don't need, but you have to or you'll be disciplined. I guess it's probably an alright job if you just need to make some extra money while you're at uni.


  4. "Worst place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Curitiba (Brazil)
    Current Employee - Software Engineer in Curitiba (Brazil)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    - Stable company
     - Competitive salaries

    Cons

    - No work/life balance
     - No respect with employees
     - Managers believe that screaming is the only way to solve problems

    Advice to Management

    You should ask yourself why everybody is leaving the company.


  5. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Good office facilities & comfortable work space. Friendly culture.

    Cons

    Dysfunctional management structure & too many long serving staff avoiding responsibility. Poor leadership at middle management level. Many teams way too big for managers to correctly support.

    Advice to Management

    Middle level management needs restructuring and training. Teams based across multiple sites should be centralised.


  6. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Stafford, England (UK)
    Former Employee - Sales Assistant in Stafford, England (UK)
    Doesn't Recommend

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Benefits are about the only reason to work for them

    Cons

    Ignorant, arrogant management, no support for those poorly treated by management


  7. "A big and bureaucratic company without a good planning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Economic Consultant in São Paulo, São Paulo (Brazil)
    Current Employee - Financial Economic Consultant in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 5 years)

    Pros

    Big multinational company, be employed, company leader in the telecommunications market, good benefits.

    Cons

    Bureaucratic company, no career plan, employees are not valued, unorganized processes, company without transparency, leaders unprepared to delegate tasks and manage people.

    Advice to Management

    Promote more prepared leaders to delegate tasks and manage people.

  8. "Ego driven managers - no promotion prospects for part-timers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Kingston upon Thames, England (UK)
    Current Employee - Sales Advisor in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great staff who love what they do.
    Helping serving customers.

    Cons

    Poor management who lead from the back. They never want to deal with customer escalations & when their bonus is threatened by not hitting target they threaten to fire you.
    No support from the business when reading a grievance.
    No support from the business when dealing with stress in the workplace
    Poor bonus structure
    Lack of business information
    Lack of incentives

    Advice to Management

    Start leading from the front instead of deligating your job & then complaining when things aren't done correctly. Lead your staff inspire them don't talk down to them! And last but not least stop pretending your 3 hour lunch break is about the store is so lame & only create disgruntled staff when your getting paid 3 times their wages and not even working half the day!


  9. "Telefonica Global Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Telefónica full-time

    Pros

    Friendly work culture and work life balance

    Cons

    20+ years behind competitors in the global telecommunications environment
    Poor processes
    Spanish centric senior leadership

    Advice to Management

    Recruit external talent at senior levels


  10. "Telefónica Learning Services (now Telefónica Educación Digital)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Madrid (Spain)
    Former Employee - Senior Project Manager in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible time tables, social benefits for employees.

    Cons

    I worked in Telefónica Learning Services (now Telefónica Educación Digital) for 13 years. The basic cons is that they have absolutely no respect for basic human rights: Giving opinions, communicating any personal point of view and choosing with who you want to have lunch was absolutely controlled and punished in case of doing something considered inappropriate (not only when talking to clients or external people, but between employees inside the company). I was under strict surveillance, obliged to work over the workday for more than 3 hours a day and obliged to work when being sick at home. Anyone with a special talent was punished if he or she was too brilliant and only mediocre silent and acolytes to the personal interests of bosses had the chance to be left alone. I had the chance to continue in the company, but I decided to quit, as my basic values were being assaulted.

    Advice to Management

    Trust your employees, take care of the company, not only of your own personal interests.


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