Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated September 20, 2017
86 reviews

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86 Employee Reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • Large, varied organisation with commitment to flexible working (in 50 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. "Problem manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time

    Pros

    Benefits and colleagues. Very big network

    Cons

    Manager, salary, director, work in general


  2. "Well below average salaries and no progression opps - Telefonica EPSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica as a contractor

    Pros

    Some nice people, subsidised canteen

    Cons

    There are no opportunities to progress your career here. The salaries are appalling. Unqualified middle management who provide little to no coaching/guidance. There are better places to start your career in HR/Recruitment.

    Advice to Management

    Pay your employees what they are worth.

  3. "roaming manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Roaming Manager in Madrid (Spain)
    Current Employee - Roaming Manager in Madrid (Spain)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Social Benefits. Relaxed job. No stress at all.

    Cons

    bureaucracy, afraid of developing new things. Too traditional. Too much hierarchy. If you say always yes... you are not going to have any problem.

    Advice to Management

    take care of the good workers.


  4. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madrid (Spain)
    Former Employee - Anonymous Employee in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook

    I worked at Telefónica (More than a year)

    Pros

    Relaxed work atmosphere for staff

    Cons

    Not keen to spend on improving IT infrastructure and investing into people in terms of providing training/other skills.
    People work in silos and there is no real cross collaboration.

    Advice to Management

    Think more about your people


  5. "Used to be incredible, now it's plain awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecom Expert in Mexico City (Mexico)
    Former Employee - Telecom Expert in Mexico City (Mexico)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Years ago it was a wonderful place to work with great care for employees, amazing benefits and good pay. I guess today it's still a nicer place to work than the average company in here.

    Cons

    Everything is rapidly declining, most perks that made this company nice and unique are gone and still going, say bye to annual bonuses, raises, training and job stability. They took out key people from all levels that made the company great and even recently key people in top management quit. It's a sinking boat. Do not expect any growth or learning other than keeping old stuff alive, zero innovation because current management sees innovation as too expensive, they're cutting every single cent going as far as cutting the A/C.

    Advice to Management

    You spent more than 10 years meticulously building a great community by using rigorous HR measures then you blew all this investment in 2 years by kicking new and old people and bringing in tons of badly paid interns that sadly can't even bring value since you got rid of the assets that had the business knowledge. It's going to take probably a decade to repair but you should get started now. Innovate!


  6. "Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Current Employee - Business Manager in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time

    Pros

    Flexible, great internal marketing. Great external marketing

    Cons

    Not enough fresh blood in organisation. Hiring managers have been there too long and hire from within their own team. Slow to deliver product. Slow to hire new roles.

    Advice to Management

    Get more women in management


  7. "Disapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of IOT in Madrid (Spain)
    Former Employee - Head of IOT in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (More than a year)

    Pros

    Good pay and benefits. Flexible work schedule. Chance to travel and interact with different cultures.

    Cons

    Unclear always changing strategy. Talent is hard to find because of that.

    Advice to Management

    You need to take a desition on who you are! A telco, digital services company?

  8. Helpful (1)

    "Sales Advisor. Not for the faint hearted. I miss the good old days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Advisor in London, England (UK)
    Current Employee - Senior Sales Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica part-time (More than 3 years)

    Pros

    Decent basic for retail
    Great training
    My manager have been really cool and supportive
    Strong brand to have on a cv
    Generous discounts allowance
    First to get access to new phones

    Cons

    High KPIs
    All regional managers are unsupportive
    Culture of fear of losing your job
    No progression to head office
    Constant changes in targets
    More focus on sales
    Depending on your store you can get a great team or a team of snakes
    A lot of politics
    Very demanding and rude customers on a regular basis.
    No overtime
    Now a lot of high employee turnover
    The best CEO has left
    A lot of food staff have left
    Blame culture mentality

    Advice to Management

    Senior management team seem to be deluded and not supportive of the situations in store. Even on a slow day they make it feel as if it is your fault. You burn out in this role. It starts taking a tole on everyone. The threat of performance plans and warnings is constant. Your either being threatened by senior management or abused by customers. Literally can't win anymore. Seems like loyalty doesn't matter anymore


  9. Helpful (1)

    "No career path and no development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madrid (Spain)
    Current Employee - Anonymous Employee in Madrid (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Good salary for Spain and a respected name on the CV
    Bonus is an expectation, so you don't have to earn it

    Cons

    No career development, you can be at the same level for over 15 years and never move up. Absolutely 0 upward mobility

    Highly political, most high level directors come from good Spanish families or are extremely well connected. Promotion based on who they are not what they have accomplished

    No incentives to improve as bonus is more or less guaranteed, no management or coaching training given. Costs constantly being cut, company is a slave to the share price

    All work is top down, you carry out the demands of your immediate boss, no matter if you are an intern or a senior director. Creativity non existent and frequently punished


  10. "Multinational"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Variety of providers that you can be in contact.
    Big picture of telco.

    Cons

    Highly processed. In fact, you are a number not a worker.

    Advice to Management

    Empowerment


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