Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated April 22, 2017
714 reviews

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Full-time Part-time

714 Employee Reviews

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Pros
  • Good Work/Life Balance and Compensation & Benefits (in 51 reviews)

  • It also encouraged flexible working in which employees could work from home or anywhere really without having to come to the office (in 46 reviews)

Cons
  • Some of the disadvantages are: senior management is not always available, sometimes there is a feel of a barrier between seniors and regular employees (in 18 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 15 reviews)

More Pros and Cons

  1. "very well"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subcontract
    Former Employee - Subcontract
    Recommends

    Pros

    its nice to work , knowledge many people , like customers from many places , and sometimes can travel to another branch in other regional area.

    Cons

    well, is very minium downsides to work , sometimes works more than 8 hours continuous because it is too many people who have to attend.

    Advice to Management

    actually I have no comment to add as it is a global company and has very good company policies
    fo their workers


  2. "Fast paced delivery environment with a focus on getting the Employee Experience right"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great environment, both in terms of the physical environment but also the atmosphere

    Very positive focus on Customer Service and satisfaction

    The employee experience is genuinely something that they work hard on

    Competitive package and great flexible benefits

    Cons

    Many Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

    Limited after work social interaction due to campus location (Slough)

    Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

    Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

    Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

    Advice to Management

    Put more focus on Line Manager capability, especially at the point of promotion
    Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
    Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand


  3. "Temporary"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Advisot
    Current Employee - Recruitment Advisot
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was only a temporary worker but my time at o2 was enjoyable. The staff were friendly and work load easily manageable.

    Cons

    Office is now moving to Dublin, so >20 people are out of a job. Management are not the best, seem to lack communication.


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  5. "A good place to grow in the professional area"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    A good place to grow in the professional experience, if you have the interest and the opportunity appears. Its a good place to work, in comparision with other telecomunications operators in Latinamerica area.

    Cons

    Sometimes its not easy to get the correct information at the correct time. Sometimes it could be hard to manage some situations, by the coverage of the information.

    Advice to Management

    None.


  6. "From a small national telco to a megacompany in no time... awsome"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Multicultural spanish speaking company... great work ethics

    Cons

    The pains of rapid growth have to be tackled

    Advice to Management

    Stronger leadership


  7. "good, but short lived due to redundancies"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    excellent commission, i also workeed with some nice people, lots of room to progress and basically easy money to be honest

    Cons

    well, due to the economic downturn i was made redundant last year, last in first out kind of thing !

    Advice to Management

    Every week wee had training, however ,i never felt anything i said was taken seriously by snr management, not good,.


  8. "Great place to work,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Neutral Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    Good Trainning courses, competitive salary, very interesting coworkers

    Cons

    profesional development is very limited
    lack of movility
    all fashion management


  9. "Telefonica O2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales Manager
    Current Employee - Business Sales Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than 8 years)

    Pros

    Growth, innovation, culture, reward, digital

    Cons

    Decline, challenging, IPhone, culture, reward


  10. "Development and Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Since I'm with Telefónica, I have been presented with a lot of opportunities and support. I have the possibility to develop and my colleagues and managers see to it, that the path I chose is made possible.
    In my opinion, it is no wonder, that they won the great place to work award in different countries and score highly worldwide

    Cons

    compared to other companies around here, like Google and Facebook, who offer a great deal of perks, the offer isn't as rich but it is ample and it is a great place to work.


  11. "Great Company, Poor Strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Telefónica full-time

    Pros

    Mission statement, geographical fingerprint, product portfolio, market position, technology, staff are a kind of leading company

    Cons

    Current HR focus on cut on investments and salaries, so old and skilled staff are push away, while retaining less unexperienced but cheap employees.
    Customer care is handed over to cheap 3rd country providers, with no CRM or shared client profile knoledge. Good customers are not take in care, while focusing only on new customers and market penetration

    Advice to Management

    Re-invest on innovation, not only infrastructure, and retain best staff. Revisit customer care with better CRM


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