Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated August 16, 2017
776 reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • Large, varied organisation with commitment to flexible working (in 50 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. Helpful (3)

    "A company only for the tough-skinned or the aggressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to Management

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.


  2. "Thinks it treats staff well, but it really doesn't..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    -dynamic, lots of intitiatives, strong brand

    Cons

    -constant restructures (often once a year now), where you have to reapply for your own job or another in the org
    -fairly minimal opportunity for growth. most people could be there for 10 years an not move up a grade
    -quite penny pinching in benefits: eroding them slightly each year, whilst inflation is going up all the time

    Advice to Management

    people want to grow and develop and not just stay at the same level year after year, and have to reapply for their own job year after year. with constant restructuring of what's just been restructured. and stop reducing the benefits in real terms from year to year (!)

  3. "It Have to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Nice opportunities within the corporate
    Tons of improvement areas any newbie can improve the company
    Salary and bonus
    Nice people

    Cons

    No chance to grow up on USA
    Very political company
    No space for well qualified persons
    No customer focus
    No Organization
    No Roles and functions

    Advice to Management

    Hire a external audit company to tell you what to do
    Simply act, to much blabla, no actions


  4. Helpful (1)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (Less than a year)

    Pros

    It is a huge company with millions of dollars to invest in the quality of its products, but it doesn't happen and we can feel the costumer's dissatisfaction with that

    Cons

    The company does not have a carreer plan for its employees, and it is definitely a turn off.


  5. "bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Researcher in Barcelona (Spain)
    Current Employee - Researcher in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    The salary was ok, the rest sucked

    Cons

    The management style was extremely bad

    Advice to Management

    hire new people


  6. "Sold all it's workers to Capita without as much as an apology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to Management

    Why ruin a good company because you are in debt by outsourcing most of the operations?


  7. "Incompetence on a Grand Scale. Dishonesty, Too."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in London, England (UK)
    Current Employee - Product in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than a year)

    Pros

    Very low expectations. Excellent health coverage in the U.S. Liberal work policies

    Cons

    The leadership is incredibly incompetent. They are totally out of touch with the markets they are supposed to serve and as a result this company has spun out failure after failure and continues to do so. The idea was digital agility and scale of a global telco. The reality is, agility of a global telco without any real businesses to justify the massive overhead. CapEx reviews are on a monthly basis, making it impossible to build anything. Sales targets are wildly inflated and sales models built without any real due diligence into a sector. Management is trucked in to oversee businesses that it has never touched and then doesn't even bother to learn about it. Recruiting practices are downright dishonest - promises are made that are not fulfilled.

    Advice to Management

    Shutter the place. Or clean house. It can't get any worse.

  8. "Treat colleagues unfairly, no training and no commission even though promised in interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in North Yorkshire, England (UK)
    Current Employee - Sales Advisor in North Yorkshire, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to Management

    Think of ways you could improve, not be so negative, give staff propped training


  9. "Tech support"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent salary for the work you're doing

    Cons

    No work satisfaction or scope for progression


  10. "Terrible team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Dublin, Co. Dublin (Ireland)
    Former Employee - Marketing in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than a year)

    Pros

    Nice culture overall (just not in the team I was working in) and work life balance. The office is nice and it is a cool industry.

    Cons

    The team I worked with was full of backstabbing pretentious people who knew nothing about how to make a new business work. They tried to create office politics to cover the fact that they lacked the talent to be able to do their job properly. The project we were working on was exciting, it is a pity the team were always so negative and clueless.

    Manager just clocked in and out and had no idea how to build team morale. Her solution was for people to work from home on different days so we could avoid seeing each other.

    Advice to Management

    Senior management should hire team managers who can solve problems instead of shying away from addressing them.


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