Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated September 20, 2017
796 reviews

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Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • Large, varied organisation with commitment to flexible working (in 50 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 18 reviews)

More Pros and Cons

  1. "Development and Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Since I'm with Telefónica, I have been presented with a lot of opportunities and support. I have the possibility to develop and my colleagues and managers see to it, that the path I chose is made possible.
    In my opinion, it is no wonder, that they won the great place to work award in different countries and score highly worldwide

    Cons

    compared to other companies around here, like Google and Facebook, who offer a great deal of perks, the offer isn't as rich but it is ample and it is a great place to work.


  2. "Great Company, Poor Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Telefónica full-time

    Pros

    Mission statement, geographical fingerprint, product portfolio, market position, technology, staff are a kind of leading company

    Cons

    Current HR focus on cut on investments and salaries, so old and skilled staff are push away, while retaining less unexperienced but cheap employees.
    Customer care is handed over to cheap 3rd country providers, with no CRM or shared client profile knoledge. Good customers are not take in care, while focusing only on new customers and market penetration

    Advice to Management

    Re-invest on innovation, not only infrastructure, and retain best staff. Revisit customer care with better CRM

  3. "a great experience! I learn everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing and Digital Contents Director
    Current Employee - Marketing and Digital Contents Director
    Recommends
    Positive Outlook

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    great team, innovative market, a lot of potential, learnings on customer experience at the point of purchase

    Cons

    it´s a market still needs to grow, introducing new marketing concepts in an IT environment


  4. "Great to be part of a corporation that is everywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planning Supervisor of the Data Network in Caracas, Capital District (Venezuela)
    Former Employee - Planning Supervisor of the Data Network in Caracas, Capital District (Venezuela)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than 5 years)

    Pros

    The global aspect of Telefónica allows for state-of-the-art technology to be a common ground. This is great because it allows the company to offer a vast selection of services to its customers with minimun investment.

    Cons

    The unstable political/economical situation in Venezuela (where I was posted) was sometimes a stopper when new innovative plans were to be implemented.

    Advice to Management

    Always keep the customer as the top priority. It proved to be the right strategy.


  5. "Excellent place to work. Great energy and extremelly focused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cobilling Manager in São Paulo, São Paulo (Brazil)
    Former Employee - Cobilling Manager in São Paulo, São Paulo (Brazil)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 10 years)

    Pros

    Very strong company with excellent people

    Cons

    To big company. The decision process takes too much time and also there is too much politics


  6. Helpful (1)

    "Great place t o work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Development in Mexico City (Mexico)
    Current Employee - Service Development in Mexico City (Mexico)
    Recommends
    Positive Outlook

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Wide range of specialties, projects and countries to work on.
    Bosses are accessible and help you with your career development.
    You can have your own small projects and turne them into something big,

    Cons

    Need more color to the offices, Ericsson and Google style. That's it.


  7. "Nice to work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Servis in Brno (Czech Republic)
    Former Employee - Customer Servis in Brno (Czech Republic)
    Recommends
    Positive Outlook

    I worked at Telefónica full-time (More than a year)

    Pros

    nice people,many benefits,,good job with good salary...

    Cons

    having contract via personal agency,not directly with the company

    Advice to Management

    everithing cool

  8. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Engineer in Caracas, Capital District (Venezuela)
    Former Employee - Project Engineer in Caracas, Capital District (Venezuela)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Excellent package and benefits, friendly and helpful co-workers, good salary

    Cons

    Management is not consistent. Promotions are not 100% objective, it depends on who the management likes best


  9. "Extremely good company to work for with great career progression opportunities once in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Forward thinking, professional, fun challenging

    Cons

    You need to be a team player


  10. "A good opportunity to show your competences and grow horizontally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in São Paulo, São Paulo (Brazil)
    Current Employee - Software Engineer in São Paulo, São Paulo (Brazil)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    • There huge amount of benefits for employees;
    • The visibility of your work is great because everybody knows the company and you can achieve millions with your work;
    • Work have a good flow and projects are clear and well defined (at least in my team);
    • Use and adapt a lot of methodologies of work (Scrum, XP, TDD) and have well defined pipelines;
    • Telefónica sponsors a lot of events , conventions and courses, of course employees have an easier access to them;
    • A lot of collaboration of co-works, besides the numbers of the company works in small teams so there is good communication but information travel slow;
    • A lot of changes the company is always moving and re-organizing itself.

    Cons

    • The information travels slow because the distance (specially with spain) and some projects can be delayed for months;
    • It's too easy to be forget here, too many thing happening so if your don't improve and show yourself you will be stuck where you are;
    • Bosses and directors changes a lot so is easy to loose focus for a while;
    • Sometimes your project can just disappear and you loose all your work.

    Advice to Management

    • Get more involved with day-by-day operations to understand which can lead to better task organization and prioritization;
    • Tech leaders should be more 360º professionals.


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