Telefónica Reviews | Glassdoor

Telefónica Reviews

Updated August 16, 2017
776 reviews

Filter

Filter

Full-timePart-time

776 Employee Reviews

Sort: PopularRatingDate

Pros
  • The work/life balance was the best from all places I've worked in (in 56 reviews)

  • Large, varied organisation with commitment to flexible working (in 50 reviews)

Cons
  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

  • Sometimes as it is a big Company you need to involve quite a few people to progress with a project (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great brand, bad management, no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Miami, FL
    Current Employee - NOC Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telefónica full-time (More than a year)

    Pros

    - Laid-back management style. As long as you do your job, no supervisors or managers will hassle you.
    - Flexible work schedule
    - Good team and work atmosphere for the most part. Even though it is almost impossible to keep a team together for longer than a few months due to the high turnover ratio.

    Cons

    - Management keeps filling positions through staffing agencies that offer ridiculously low salaries and no benefits. Then they wonder why employees leave weeks after they are hired.

    - No room for advancement unless you have been with the company for a few decades and are friends with someone in upper management. It usually comes down to who you know, as opposed to what you know.

    - No incentives at all

    - Very limited hands on experience to be gained

    - Severe lack of leadership

    - Management does not seem to value education nor do they provide any kind of assistance with tuition or certification costs

    Advice to Management

    Start taking care of your employees at all levels. Stop contracting through staffing agencies, it is demoralizing and it happens to be the main reason for the incredibly high turnover ratio. Promotions should be based on knowledge, education and/or skills instead of seniority and hook ups at the management level.


  2. "average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Consultant in Ireland, TX
    Former Employee - Human Resources Consultant in Ireland, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    very average and not a lot of stimulating work

    Cons

    no opp to grow career

  3. Helpful (1)

    "Re-Live the Discovery of the Americas. Basically a Spanish government office in Miami. Very bureaucratic Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There is very good talent within the organization. Management levels are basically groomed employees from Spain main office in Europe, to take care of short and long term agenda and keep American operations in-line.

    Needless to say, Spanish language is dominant lingo. No such thing as open door policy, more like a one way door policy.

    Base pay scales for Sales are descent, with poorly structured commissions designed to cap income. Unrealistic targets with stale services. Other pay scales for permanent in-house positions are just ok, they are approx. 20% less than market equivalent.

    Base pay scales for Presales Engineers are ok, approx 35% less than market equivalent. Presales teams are drowned with administrative and financial matters daily matters. Ratio of engineering vs administrative work is 30/70. Mostly due to outdated internal legacy systems.

    Where Telefonica fails in pay, they do a decent job in fully paid benefits package to include Medical, Dental, short and long term disability pay.

    Cons

    HQ in Spain focuses in relocating personnel from withing Europe (Spain) to fill the positions in Miami via VISA procedures.

    USA operations go through the formalities of announcing job positions that quietly get filled by ... yes you guest it!

    The ratio of permanent full time employees versus what they call externals is 80/20 approx. (70-80% Spaniards / South American relocation from Telefonica subsidiaries (e.g. Chile, Argentina, Brazil, etc.) and 20% externals which are essentially subcontractors with inferior pay scales and benefits to maintain labor headcounts low.

    Growth opportunity, very limited.
    Training, very limited or close to none.
    Job tools, very limited and controlled by outdated systems from Spain.
    Order processes - very complex and outdated
    HR is monitored by a body from Spain which is very hands off

    Advice to Management

    Get more local talent... and eliminate exploits of external contracted employees with inferior pay and benefits for USA. Invest in ENGLISH language training!!!


  4. "excellent company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    working environment is terrific plus is a company where the customer is priority, leadership and training are A level

    Cons

    retirement plan not good enough. sdfsds df r gfg g rtrgg


  5. Helpful (3)

    "Eight years working in the group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Miami, FL
    Current Employee - Marketing Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    Opportunity to work in a Global Company, with offices and business units all over the world.
    Not only a learning experience from the Telecommunication perspective, but also from marketing and products.

    Cons

    It will always privilege Spanish people for major and higher positions and roles before giving them than local people, even though the position may not be in Spain (company headquarters). So, not necessarily competences and results are taken into consideration when promoting or recognizing someone.
    Be prepared to be very political if you want to achieve professional growth within the group. If you don't have a great relationship with influential people, you will most likely never grow.
    Due to its size and age, there are plenty of protocols, systems, bureaucracies to follow before having anything done. You have to be very patient and anticipate plenty exchange of emails, meetings and phone call before getting anything done.

    Advice to Management

    Recognize people for their achievements locally and promote the team in each country, rather than bringing more and more people from Headquarters, who, not necessarily, are experts in the north american market. Things here are absolutely different than anywhere else in the group and this should be taken into consideration.


  6. "Dysfunctional, Irresponsible & Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fun to interactive and care for dogs.

    Cons

    Not a great place to work for. It's very dirty, the owners are quite dysfunctional, indecisive and unprofessional. I felt like I was treated differently than the other employees and did not appreciate the way I was talked to or treated.


  7. "Excelent Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly atmosphere, nice and smart people to work with

    Cons

    Some of my colleagues had difficult to climb the corporate ladder. Low managerial positions available.

  8. Helpful (2)

    "Bad office environment, bad HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big name in the CV working in big projects with the chance to meet big companies as customers

    Cons

    Really bad working environment
    Every one needs to approve everything, so little space for improvisation even though they ask to "think out of the box"
    HR treats you as you were a terrorist, always undervaluing your capacities


  9. "Excellent experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Miami, FL
    Former Employee - Software Engineer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 8 years)

    Pros

    Excellent working environment. Attached to the brand. Real sense of pride. Is a global employer with good internal career opportunities.

    Cons

    The company have to give more technical training.

    Advice to Management

    Excellent people to work with.


  10. "Compensation plan was used by operations to hide inefficiencies and promote themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time

    Pros

    Base Salary was competitive or above industry avg.

    Cons

    long work hours, no gratitude, quota levels were manipulated to where the sales staff could not anchor in on goals because the attainments changed often.

    Advice to Management

    Put in place a fair comp structure, reward hard work...


Showing 776 of 827 reviews
Reset Filters