Teleperformance Reviews | Glassdoor

Teleperformance Reviews

Updated August 18, 2017
2,896 reviews

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2.9
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Approve of CEO
Teleperformance CEO Paulo César Salles Vasques
Paulo César Salles Vasques
722 Ratings

2,896 Employee Reviews

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Pros
  • excellent work environment for starting a career (in 110 reviews)

  • Possible opportunities to work from home - Some of the account have opportunities to (in 31 reviews)

Cons
  • s a Call Center - very boring after a while (in 99 reviews)

  • low pay for hearig negative customers most of the time (in 56 reviews)

More Pros and Cons

  1. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Suppoer in Tamarac, FL
    Former Employee - Technical Suppoer in Tamarac, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (More than a year)

    Pros

    It pays well, pretty fun environment depending on the account.

    Cons

    you wont get the hours promised. you also have mandatory over time.

    Advice to Management

    please stick to the hours you give people are told when hired.


  2. "Good place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time

    Pros

    Salary starts at $15/hr potential to make $19 with bonus

    Cons

    Highly repetative and boring. Angry callers sometimes

  3. "A Great Place to Work, an Outstanding Business Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in South Florida, FL
    Current Employee - Operations Supervisor in South Florida, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Committed to Diversity
    Views Employees as Partners
    Understands the importance or Work-Life Balance
    Promotes positive work environment
    Recognizes employee accomplishments
    Promotes from within...

    Cons

    Limited access to public transportation.
    Compensation needs to be more competitive.
    Employee's health plan needs to be more comprehensive and affordable

    Advice to Management

    Prioritize value over volume. By prioritizing value over volume and sharpening our focus on tasks that truly matter, we’ll increase the quality of your work and, ultimately, the value we provide our clients and our team members.


  4. "Why you should work here!!"

    StarStarStarStarStar
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Teleperformance full-time (More than 8 years)

    Pros

    Teleperformance is very flexible with schedules. They are willing to teach and develop the agents.

    Cons

    The parking lot floods. Its a lot like high school at times.

    Advice to Management

    Stop being so fake


  5. "Great company with great values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    This company cares about it's employees. They make sure that if you need something different for a schedule for school or family, they will do everything can to make it work. Here in Reno they have really turned things around from the first group of management that was here. I am glad to be here this long.

    Cons

    It is a call center so you are on the phone with angry people. It is more of the type of business rather than the company itself.

    Advice to Management

    Allow everyone the chance at a kudos even if they are already going because they HAVE to.

    Teleperformance Response

    Aug 19, 2017 – Social Media Community Manager

    Thank you for taking time to write that review. We are committed to providing a professional and fun environment wherein employees are treated well and their needs are catered to. We would appreciate... More


  6. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Teleperformance full-time

    Pros

    This company offers great opportunities to grow.

    Cons

    The schedules can be very demanding.

    Teleperformance Response

    Aug 19, 2017 – Social Media Community Manager

    Thank you for your review. We definitely reward hardworking employees with proper incentives and great opportunities for career advancement. Please share your feedback with us at... More


  7. "Teleperformance Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Call Center Manager in Brownsville, TX
    Current Employee - Assistant Call Center Manager in Brownsville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    Job Stability and opportunity to grow/advance

    Cons

    May be difficult to work with school schedules.

    Teleperformance Response

    Aug 15, 2017 – Social Media Community Manager

    We appreciate your positive feedback. We always see to it our employees are provided a professional and fun environment while rewarded with opportunities for career advancement. Please share your... More

  8. "Review Ogden"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Ogden, UT
    Current Employee - Administrative Assistant in Ogden, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance (Less than a year)

    Pros

    Great work environment and people.

    Cons

    Any issues I have every had if I asked for helped and got it. So I have nothing to complain about!


  9. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Manager in Salt Lake City, UT
    Current Employee - Contact Center Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Management is fantastic thank you for the growth opportunities

    Cons

    None that come to mind

    Advice to Management

    Continue to show the team the love and support

    Teleperformance Response

    Aug 16, 2017 – Social Media Community Manager

    We appreciate your positive review. We see to it employees feel that they could easily seek assistance and openly communicate with the management while being given chances for career advancement... More


  10. "Great Opportunities For Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Manager in Salt Lake City, UT
    Current Employee - Contact Center Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Continued Training And Professional Development

    Cons

    None that I can think of

    Advice to Management

    Continue to create an environment that is fun and follows the values

    Teleperformance Response

    Aug 16, 2017 – Social Media Community Manager

    Thank you for the wonderful review. We see to it to provide our employees continual training to be able to do their job effectively and prepare them for future career opportunities. Kindly share your... More


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