Teleperformance Reviews | Glassdoor

Teleperformance Reviews

Updated March 22, 2019
5,055 reviews

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3.2
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Teleperformance Chairman and CEO Daniel Julien
Daniel Julien
793 Ratings

Employee Reviews

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Pros
Cons
  • "Basic salary is same for everyone even if you have call center experience already" (in 133 reviews)

  • "Low pay nonproper chanellising for anythinf" (in 90 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent place to work and get management training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Lauderdale, FL
    Current Employee - Anonymous Employee in North Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    Overall great personnel to work with and expang and trade knowledge

    Cons

    A little more up training would be nice

    Advice to Management

    keep it going

    Teleperformance Response

    Sep 14, 2018 – Teleperformance

    Thank you for your short and lovely review. We are happy to have met your expectations. All the best!


  2. "Excellent Place to Work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Louisville, KY
    Current Employee - Agent in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    The training was wonderful! I had the best trainer who went above and beyond to make sure I succeeded when I got to the floor. If you work hard you can move up and bonus. Management is caring and always has an open door.

    Cons

    Pay could be higher. Recruiting needs to do a better job screening those they bring in. They want us to be banking professionals but don't always hire that type of person.

    Advice to Management

    Be more selective of the agents you hire and continue to be there for your employees. Great job!

    Teleperformance Response

    Dec 26, 2018 – Teleperformance

    Thank you for your review. We see to it employees feel that they could openly communicate with the management, be given career opportunities and follow standard processes implemented by the company... More

  3. "Great from home gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor
    Recommends
    Positive Outlook

    I have been working at Teleperformance full-time (Less than a year)

    Pros

    Work from
    Your supplied with equipment

    Cons

    Bonuses are rare but they’re still bonuses


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent

    I have been working at Teleperformance full-time (Less than a year)

    Pros

    You have the option to work from home.

    Cons

    I really don't have anything bad to say about them. I love my job.


  5. "Work while looking elsewhere"

    StarStarStarStarStar
    Former Employee - Desktop Support Engineer
    Former Employee - Desktop Support Engineer

    I worked at Teleperformance full-time

    Pros

    Met some cool people, got lucky and learned some good stuff.

    Cons

    Pretty horrible place all around, more meat grinder than job.


  6. "Know what you're getting in to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Port Saint Lucie, FL
    Current Employee - Anonymous Employee in Port Saint Lucie, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    Everything is roses when you start off as an agent. It takes several months after training, which is typically good, and then you are good to go. Stress free job in the right campaign. Stable.

    Cons

    When you move up, the mask comes off. My experience is that they will not train and develop you well even when you genuinely desire and push for it. They will then let you fall on your face and then write you up for it afterwards. You're a cost to them at that point. They convey that they care for agents. They really don't care about you once you move up.


  7. "Not bad for starter job"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Sierra Vista, AZ
    Former Employee - Customer Service Representative in Sierra Vista, AZ

    I worked at Teleperformance full-time (Less than a year)

    Pros

    You definitely won't fall asleep any time soon.

    Paid training.

    Nice/helpful trainers and staff

    Can be fast-paced.

    Cons

    If you get sick too often, I wouldn't advise working here. The attendance policy is strict.

    If you're like me, and you're both introverted and/or don't like talking very much, you'll most likely be miserable while working here, especially if you applied for a campaign that involves knowledge you don't know much about.

    Depending on how you look at it: The length of training can be considered this. Apparently they have been getting shorter. I was there for 4 weeks and it used to be 8 weeks some time before I started working there.

    Teleperformance Response

    Mar 8, 2019 – Teleperformance

    Thank you so much for your review. It's our pleasure to have you as a part of our company. All the best!

  8. "Tech Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Learning to use new systems

    Cons

    Alot of favoritism to move up in the company.

    Advice to Management

    Stand up to your clients sometimes.

    Teleperformance Response

    Mar 21, 2019 – Teleperformance

    Teleperformance is a company that does not tolerate favoritism. Hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order... More


  9. "It's the best company till i have ever worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance full-time

    Pros

    best company till now i have worked

    Cons

    very bad management in this company

    Teleperformance Response

    Mar 8, 2019 – Teleperformance

    Thank you for your positive feedback. We aim to provide a good working environment. All the best!


  10. "Teleperformance Review"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in North Lauderdale, FL
    Former Employee - Customer Service Representative in North Lauderdale, FL
    Neutral Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (Less than a year)

    Pros

    They will hire anyone. They ask a few questions during the interview and then assign you to a department to work in.

    Cons

    They will hire anyone. This means that there were a few rude employees.

    Teleperformance Response

    Mar 21, 2019 – Teleperformance

    Thank you for your review and letting us know how we are doing. All the best!