Teleperformance Reviews | Glassdoor

Teleperformance Reviews

Updated April 24, 2017
2,444 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
Teleperformance CEO Paulo César Salles Vasques
Paulo César Salles Vasques
526 Ratings

2,444 Employee Reviews

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Pros
  • Good work environment, employee cares are very supportive and good in nature (in 92 reviews)

  • you have work from home options (in 24 reviews)

Cons
  • s a Call Center - very boring after a while (in 91 reviews)

  • low pay for hearig negative customers most of the time (in 51 reviews)

More Pros and Cons

  1. "Sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Teleperformance full-time (More than a year)

    Pros

    Worldwide reach and resources open doors

    Cons

    large sales force limits breadth of opportunity

    Advice to Management

    focus on making sales succesfull - drives better sales!


  2. "Good job, good pay, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Albany, GA
    Former Employee - Customer Service Representative in Albany, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (More than a year)

    Pros

    Pays well. Good hours. Unlimited over time. Training was painless although you will not be ready until the actual experience. If you have a high tolerance for stupid people, you will soar in this business.

    Cons

    The job itself is annoying. I worked as an agent for atnt and their customers are never happy.

    Advice to Management

    Stop the favouritism


  3. "Good job not career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburg, TX
    Current Employee - Customer Service Representative in Edinburg, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    job security
    available hours
    internal promotions

    Cons

    nepotism
    favoritism
    upper management only concerned with filling seats

    Advice to Management

    Pay more attention to the people and not just the numbers


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  5. "Good Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xbox LIVE Customer Support in Edinburg, TX
    Former Employee - Xbox LIVE Customer Support in Edinburg, TX
    Recommends
    Negative Outlook

    I worked at Teleperformance full-time (More than a year)

    Pros

    Great Work Environment
    Decent Pay for telecommunications job

    Cons

    Repetitive
    Constant Pressure to Meet Quotas


  6. Helpful (1)

    "Technical Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Boca Raton, FL
    Former Employee - Technical Support Specialist in Boca Raton, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (More than a year)

    Pros

    Constant work sitting at a desk in cool air. No heavy lifting required. I've read lots of reviews where people complain about this company, but I am proof those people are just plain lazy. You can and will earn bonus pay for solving customer issues.

    Cons

    Pay is low so you have to do your job very well to earn bonus'. Most of your reputation is set by customer's and you can get fired for bad customer reviews even if its not your fault they recieve bad service by other agents.

    Advice to Management

    Stop QA from nitpicking silly things they hear when the good agents are engaged with customers.


  7. "An environment of constant change, unprofessionalism but values employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in North Lauderdale, FL
    Former Employee - Supervisor in North Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (More than 3 years)

    Pros

    Job security, this company does a good job of keeping their employees employed.

    Cons

    Your job title or schedule could be changed at anytime, you're never paid what you're worth and environment can be hostile because of the type of individuals they hire..

    Advice to Management

    Management should implement a better screening program for hiring and not just hire anyone that walks through the doors. They should negotiate better contracts with clients, one that will ensure that clients pay for training so that underperforming or individuals with attendance and will issues can be fired...


  8. "Great job for entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Ogden, UT
    Former Employee - Sales Representative in Ogden, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Teleperformance (Less than a year)

    Pros

    decent pay
    sitting all day
    has a breakroom bistro for lunch

    Cons

    sitting all day
    management plays favorites

    Advice to Management

    be fair


  9. "Great place to worl"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL

    I worked at Teleperformance full-time (Less than a year)

    Pros

    people you will meet
    make friends
    easy to get hired

    Cons

    management, you are just a number


  10. "Teleperformance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Teleperformance full-time (More than a year)

    Pros

    Large enterprise environment to learn skills.

    Cons

    Poor communication between management and employees. No raises.


  11. "Perception"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Teleperformance full-time (Less than a year)

    Pros

    The work environment can be rather fun and the co-workers are always willing to help you.

    Cons

    An employee can be terminated just for having the appearance of being asleep even if that employee is truly NOT asleep, so please be careful.

    Advice to Management

    Check to make sure that the employee is truly asleep and not having some kind of medical issue.



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