Teleperformance Reviews | Glassdoor

Teleperformance Reviews

Updated August 16, 2018
4,250 reviews

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3.4
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Teleperformance Chairman and CEO Daniel Julien
Daniel Julien
483 Ratings

4,250 Employee Reviews

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Pros
  • "Great work environment and great people" (in 170 reviews)

  • "Possible opportunities to work from home - Some of the account have opportunities to" (in 42 reviews)

Cons
  • "Typical high school/call center drama; physical altercations at work - Not a good look at all" (in 127 reviews)

  • "Low pay compared to competitors in the industry" (in 74 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Customer Service Representative in Boca Raton, FL
    Former Employee - Sales/Customer Service Representative in Boca Raton, FL
    Recommends
    Positive Outlook

    I worked at Teleperformance full-time (Less than a year)

    Pros

    Pay was really good and they took care of me

    Cons

    Hours was really crazy, they tried to over work me

    Advice to Management

    Pay more


  2. "it a great call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Teleperformance full-time

    Pros

    it a great envoirment to start

    Cons

    ill just keep that to myself

  3. "Teleperformance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Teleperformance full-time

    Pros

    its always a fun work environment

    bonus potential

    schedule is flexible when need be

    management is usually on your side

    Cons

    lack of flexibility

    lack of continuity

    lack of consistency in some situations

    Advice to Management

    my only advice to management is to maybe be a little more consistent with policies and expectations - and don't require employees to complete pointless processes


  4. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Murray, UT
    Current Employee - Anonymous Employee in Murray, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Large company security with the feel of a small family company.

    Cons

    Call center work is tough but Teleperformance does a great job recognizing strong performers


  5. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance full-time

    Pros

    Great company to work for love that its like being part of a family.

    Cons

    if your anti social it can be a little hard to fit in


  6. "Strong workforce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    There is lots of overtime.

    Cons

    Sometimes you'll get stuck with a schedule that you hate.


  7. "experiences are great, people not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brownsville, TX
    Current Employee - Customer Service Representative in Brownsville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    i love the people i work closely with, my experiences arent anything i would ever want to change.

    Cons

    the management preaches accountability but holds no one accountable.

    Advice to Management

    we need to hold everyone accountable for their actions.
    we need to avoid favoritism.
    just because someone is your friend shouldn't mean that they cannot be held accountable.

    Teleperformance Response

    Aug 13, 2018 – Teleperformance

    We sincerely appreciate your feedback and for letting us know how amazing your experience is. All the best and have a nice day ahead!

  8. "Working for Teleperformance has been an awesome experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brownsville, TX
    Current Employee - Customer Service Representative in Brownsville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 3 years)

    Pros

    Friendly environment, guarantee at least 40 hours a week.

    Cons

    Working on the weekends, and also working the 2nd shift

    Advice to Management

    Coach the agents on a daily basis.


  9. "Look No More, It's Happening at the Marion, VA Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Marion, VA
    Current Employee - Customer Service Representative in Marion, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    Family environment, management always tries to help you achieve goals. Employees are engaged in fun events. Flexible work schedules, opportunity to get better schedule. Pay is above average for CAT project.

    Cons

    Parking can some days be challenging.

    Advice to Management

    Keep focusing on providing opportunities for advancement.

    Teleperformance Response

    Aug 13, 2018 – Teleperformance

    We are glad to know that you are having a great work experience with us. The company always make sure we hold events for a chance for everyone to engage with each other and have fun. Since a work... More


  10. "Look No More - Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Marion, VA
    Current Employee - Customer Service Representative in Marion, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    great hours, wonderful management, supervisors help you achieve your goals, Management tries to help with flexible hours

    Cons

    Parking is hard to find on some days

    Advice to Management

    More vacation time

    Teleperformance Response

    Aug 13, 2018 – Teleperformance

    Thank you for your nice feedback and we are glad to know that you appreciate the team you are in. May you continue to have a great working experience with us. All the best!


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