Teletrac Navman Reviews | Glassdoor

Teletrac Navman Reviews

Updated May 20, 2017
92 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Renaat Ver Eecke
11 Ratings

92 Employee Reviews

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Pros
  • Fantastic benefits, work from home and car (in 4 reviews)

  • Pretty flexible for work-life balance (in 4 reviews)

Cons
  • The company says their main priorities are quality and customer service but that is a load of crap (in 12 reviews)

  • No one below that is given the benefit of the doubt (in 4 reviews)

More Pros and Cons

  1. "Things are getting better every day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Garden Grove, CA
    Current Employee - Anonymous Employee in Garden Grove, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teletrac Navman full-time

    Pros

    - Great people & there have been tons of great new additions in the past several months
    - Some exciting things on the product roadmap
    - Lots of best practices to learn from the parent company
    - Honest people who just want to do their best for the customer
    - Interesting industry with a lot of potential for change and growth

    Cons

    - The workload can get overwhelming at times.

    Advice to Management

    Continue to innovate to stay ahead of the rest of the industry.


  2. "No one assumes responsability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pleasanton, CA
    Former Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Teletrac Navman (More than 5 years)

    Pros

    Flexible schedule
    Good co-workers

    I don't think there is any more but Glassdoor is pushing me to write 20 words at least

    Cons

    Bad benefits
    No equity
    Management doesn't care about workers
    The only people that get promoted are wifes of high employees
    They exposed the whole companies w2 and we didn't get any decent protection
    Under the market salaries

    Advice to Management

    Listen to your employees! Instead of so many meetings trying to figure out what's wrong listen to your employees! They have the answers​. And maybe treat them as equals instead of inferiors


  3. "Mismanagement led to mass layoffs and gutting the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Teletrac Navman full-time (More than 3 years)

    Pros

    Work Life Balance was good. This company is a subsidiary of Fortive. Best to work for one of their other much stronger companies.

    Cons

    If you're a customer then forget these idiots. Company was gutted in Dec 2016 and is a shell of what they were. Up to 2/3 of the sales force - gone, customer service - gone, collections - gone, well maybe 1 or 2 were left, Other depts are a shell. This company is a subsidiary of Fortive and wouldn't doubt if Teletrac Navman is being repackaged to be sold and kicked out of Fortive. Upper management was clueless and wouldn't listen to what the sales force was hearing out in the field.

    Advice to Management

    You're next on the chopping block!


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  5. Helpful (1)

    "A solid foundation in the GPS industry is laid to waste by bad business practices and disregard for employee happiness."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor in Garden Grove, CA
    Former Employee - Technical Support Supervisor in Garden Grove, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Teletrac Navman full-time (More than 10 years)

    Pros

    Competitive healthcare benefits, vacation and some other perks from the Corporate umbrella of Fortive. Over 25 years in the GPS industry so they know the market.

    Cons

    Where to start. Well first off Teletrac Navman is under the Fortive umbrella which originated from Danaher so their main goal always is to run their companies lean. This puts a major strain on many of the departments within operations. The associates are overworked and a majority are not happy but are too comfortable to look elsewhere. The company says their main priorities are quality and customer service but that is a load of crap. The lack of resources they expect to effectively manage their customers expectations is not realistic. I worked there for a decade and the product never seemed to live up to what it's sold to be. Repeated Bug fixes and firmware updates and issues still persisted with the software and hardware.

    Advice to Management

    Treat employees with more respect! Give them the help and resources they deserve. You can't expect industry leading customer support/service with the current operations structure.


  6. Helpful (4)

    "Going nowhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Garden Grove, CA
    Current Employee - Anonymous Employee in Garden Grove, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Teletrac Navman full-time (More than 5 years)

    Pros

    Flexible if you are in the right role or with the right manager. Pay is ok if you are in the right role or are the right person.

    Cons

    what was supposed to be a merger of two companies was more like a takeover. Management team is clueless all the way to the top levels and getting bigger by the day. Everyone seems to be chasing their tail. Asked to do too much with too little. Limited career opportunities. Best treated people are in the in crowd

    Noone owns product issues. Sales, customer service and operations employees get fired while engineers and marketing get to sit pretty.

    Advice to Management

    are you reading these reviews? look at yourselves then look around you. People are stressed and unhappy. 50% of your company is looking for work elsewhere. Recruiters know that things are bad. do something to change your company instead of ignoring it and telling lies about how things are better because if anything things feel worse


  7. Helpful (1)

    "Bad company and horrible products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Garden Grove, CA
    Former Employee - Inside Sales in Garden Grove, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Teletrac Navman full-time (Less than a year)

    Pros

    None to be had for company.

    Cons

    Bad pay, terrible management, do not advise anyone to work here. Products are made in China and they can only perform certain functions, nothing beyond that. Bad customer service. Management encourages employees to lie and tell certain features of the products and leave out that they can not perform other advertised features. Better to work at Fleetmatics.

    Advice to Management

    Get rid of all management and start fresh with others outside of the industry.


  8. "Good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Garden Grove, CA
    Former Employee - Account Executive in Garden Grove, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company has good benefits and good stating pay

    Cons

    Just purchase by Fortive and making many changes and many layoffs

    Advice to Management

    none


  9. Helpful (2)

    "Senior Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Teletrac Navman (More than a year)

    Pros

    Pretty flexible for work-life balance

    Cons

    Management seemed to be very disorganized and unprepared at a time when the industry is in a big growth mode.

    Advice to Management

    Talk to your employees.


  10. Helpful (1)

    "Incompetent, Unethical Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting/Billing/Collections/Orders in Garden Grove, CA
    Former Employee - Accounting/Billing/Collections/Orders in Garden Grove, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Teletrac Navman full-time (More than a year)

    Pros

    There is nothing positive to say about this company. Employee morale is horrid. Upper management is apathetic. Middle management at the supervisory level is both unethical and incompetent. Pay is minuscule for the amount of work. Workload is twice or three times what it should be for a typical employee, since replacing empty job positions are rarely filled or even completely deleted in order to show higher profit margins on the books for corporate management.

    Cons

    Favoritism, Nepotism, Cronyism...call it what you want, but it is both prevalent and pervasive within this company, especially at the main office in Garden Grove, CA. I have worked in both the public and private sectors for over 25 years, and I have never experienced such blatant disregard for workplace professionalism and honesty, let alone actual human courtesy for fellow coworkers and customers. This pertains to employee interactions as well as highly improper and unfair management supervisory practices with subordinates.

    With such extremely unethical and illegal patterns and practices, it's a wonder why this company has not been sued more frequently or has been investigated and/or fined for violations of both federal and state rules and regulations for noncompliance.

    Don't get me started on the products and services this company sells. One just has to do a search on product reviews for this company, and the abundance of negative comments from former and current customers should be more than suffice to prove that this company is a sham with not only unethical but illegal practices, which is why its customer churn rate is so high in the industry.

    Advice to Management

    Truly enforce the standards and policies with which you have established and declared. The "your voice matters" initiative is complete hogwash, since nothing ever comes out of it. Carefully and honestly monitor, assess, and take corrective action on incompetent and illegal practices of supervisory personnel. It's not that difficult to identify the "bad ones." Just take a look at their employee churn rates. It should be a "no-brainer," particularly when supervisors can't seem to retain their employees for more than a year before they eventually quit. Nearly all employees resign on bad terms with this company.

    Actually listen and consider what the worker-bees have to say, since they are the ones who truly do all the work to keep the company afloat, while supervisors brown nose daily to upper management in order to not get fired for incompetency and dreadful inefficiency. More management training will not help, since "rotten apples" cannot be fixed. Toss them and start fresh.


  11. "Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teletrac Navman (More than 8 years)

    Pros

    Fast paced but lots of opportunity to learn. Most employees are passionate about their jobs.

    Cons

    Middle level management is weak

    Advice to Management

    Upgrade sales management ranks


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