Telstra Reviews | Glassdoor

Telstra Reviews

Updated June 15, 2017
59 reviews

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Andrew Penn
15 Ratings

59 Employee Reviews

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Pros
Cons
  • Red tape & tyranny of their size can get in the way of helping customers (in 32 reviews)

  • Senior Management don't care about you as a person (in 24 reviews)

More Pros and Cons

  1. "Telstra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Strong Asian network which can be sold

    Cons

    Too many road blocks to get things done

    Advice to Management

    Simplify


  2. Helpful (4)

    "My experience of Telstra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The salary and benefits are pretty good. The vacation, the long service leave and the flexible working are all good. If you need to take a carers day you have loads in the bank each year. Its not a bad pitch if you are a grad or just starting out but be prepared to feel let down in the future by them.....all part of growing up one might say.

    Cons

    oh dear.....where to begin. Its a monolithic nightmare to work for. Its so traditional and so poorly led its unbelievable. The entire mid level of management of Directors and GMs are just truly dreadful and uninspiring unless you are a teenager that is. Total politics, staff bloat, oneupmanship and no one has any idea or will to change it. Most staff seem to waiting for the nbn to appear, Telstra to collapse and all walk away with big payouts. I worked for other Telcos and vendors around the globe and this is by far the most backward and frankly chaotic I think I have ever seen. They have just woken up to the fact that nbn is going to kill them and as of yesterday announced 1000-1500 jobs to go. Well it'll be that number for 4 or 5 or 6 years before this turns itself around if it ever can - but I suspect I shall be long since retrenched by then..... and probably be back as a contractor by then since that is the game TLS seems to play and what could possibly be wrong with that.....

    Advice to Management

    Management need to smarten themselves up and come up with some winning strategies for the future. Get rid of NPS .....its hopeless and the only person who believes in it is Andy Penn...no one else even bothers anymore apart from the ED who is meant to lead on it and even he must wonder about his own longevity - this by the way is the STI performance related incentive scheme if you are not sure - related to customer feedback - enough said. In Andy's case, perhaps a case of the emperor wearing no clothes. At least Andy will have a fast car to depart in when he decides he's had enough.

  3. "Stab you in the back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great flexibility and autonomy, things were great when I worked there

    Cons

    False expectations, management are liars, say they wish to change but don't follow through, get rid of great talent over old-school cronies, dying a slow death

    Advice to Management

    Work your sh*t out


  4. Helpful (2)

    "Where do I start?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telstra full-time

    Pros

    I need to write 20 words minimum here... this is difficult. There are some great people at this company but when things are as bad as they are at the moment, a lot of the good ones leave. Many others turn bad because of the pressure they're under. There used to be good perks like company phones and free internet. But now they try to make you get your own phone and use it for work and tell you to tether the phone that you got to your laptop when you want to work from home. Telstra promotes something they call "all roles flex", which means you can work from home if you want, using your tethered mobile phone which you are paying a premium for, and with hardly any data allowance. But apparently, all roles flex actually means you can really only work from home 1 day per week (sounds ok, you might say). The 1 day you're allowed to work from home is on the proviso that you fill in a 4 page form setting out why you need to work from home for that one day. If you need more than one day, you have to send a business case to a director. Now that you're a Telstra customer you can complain about your service that doesn't work very well, but because you're also an employee you'll get pushed to the back of the queue and have to wait approx 1 month if you need anything fixed, because "actual" customers take priority. You never would have guessed that from the NPS results, which keep plummeting month after month, and in case you were wondering, yes, your bonus is contingent on those NPS results. Telstra is so concerned about their NPS results that every time you go to a BBQ you're supposed to tell all your friends how great Telstra is and offer to escalate their complaints through an app for special ppl who know ppl who work at Telstra. Even though a Telstra technician hasn't visited you to fix your service in a month, which means you now can't work from home at all (so glad I wrote that 4 page essay about why I need to WFH) , and even though you're a paying customer for a service that isn't working and that nobody will fix for you (because you're not an "actual" customer), you still give Telstra 9 out of 10 whenever they ask you to do their NPS survey at the end of a call, because you want your bonus. Meanwhile, at work, where you now are every day, you are getting a brand spanking new office, which is nice. You get a teeny tiny locker and you get to hot-desk at a desk that isn't OHS friendly. You also get to clean your own desk every day because, well, cleaning is expensive I guess. There aren't enough desks for all the people on your new floor and half of the desks on your floor don't work, but that's ok because you can tether your mobile phone... oh wait... Sigh.

    Cons

    Used to be a nice place to work but now it's basically dog eat dog because Telstra is cost cutting, which means cutting ppl, not replacing those who leave voluntarily, giving you a 1 percent pay rise each year (if you're lucky) and not giving you a bonus because it's contingent on their dwindling NPS. Anyone who's left is forced to fight it out with their colleagues in a Hunger Games type battle for a performance rating where the end result is a 1 per cent pay rise, and a minuscule bonus (and that's if you emerge victorious with the top rating after you've successfully wiped out the rest of your team by telling managers why you're so much better than the suckers who only deserve a 0.5 per cent pay rise and no bonus).

    Advice to Management

    Make all roles flex flexible. Give staff a phone they don't have to pay for, and free internet . Get rid of the current performance rating process - it only drives profile building and discourages ppl from actually doing work. Reward employees appropriately for the work they are doing. Treat your employees well and they'll advocate for you with your customers.


  5. "Fully Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Telstra full-time

    Pros

    Fun team to work with

    Cons

    heaps of pressure and you have to lie to people alot to sell and they dont care what needs to be done if you dont sell you are hated


  6. Helpful (2)

    "Racing to the bottom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 10 years)

    Pros

    Flexible hours, new offices. Decent pay. Decent benefits. Some pockets of nice people around the company. They are genuinely helpful and want to get things done right and can be counted on.

    Cons

    Most people are just managing upwards. Management by slogans. Most general managers and above are just Managers.They have no skills nor interests in how it was done, why it was done, They are after the outcome, i.e. the end justify their means. When you are hired for a new role, they expect you to hit the ground running. No training whatsoever - why? because the managers have no clue how to execute. They are relying on you to deliver.. They are just managers, remember?

    Getting toxic every restructuring. Some good IPs and improvements done wasn't recognised and lost when good people were let go. Benefits have been slowly taken away. Revolving door middle management and upwards. Virtually no career progressions for non management roles. It is who you know, not what you know or how good you are at your job. If you are good at licking boots, you can go very far.

    Advice to Management

    Too many to write here. But will they listen? No, they won't. Keep up the toxic culture, If not because of the company's incumbent status with unreal profits from land line and mobile, it would have been long gone. When the tied is out, we can see rubbish.


  7. "Telstra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Sydney (Australia)
    Current Contractor - Anonymous Contractor in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Telstra as a contractor (Less than a year)

    Pros

    Good location
    Interesting projects

    Cons

    Very b1tchy teams
    Top heavy management
    Us and then attitude between contractors and perms

  8. "Poor internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern
    Former Intern - Intern
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telstra as an intern (Less than a year)

    Pros

    Quite a healthy work life balance
    Co-workers were friendly and helpful
    Good location in the CBD
    Networking opportunities if you can seek them out

    Cons

    Poorly organised, lack of structure of program and little to no support from HR
    Many interns, including myself, placed in areas not relevant irrelevant to areas of study

    Telstra itself is red tape galore and is very slow moving

    Advice to Management

    N/A


  9. Helpful (1)

    "Telstra-ving for morbidity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hobart (Australia)
    Current Employee - Anonymous Employee in Hobart (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy money. Most of the phone staff are great. That's nine words... can't make up the other eleven. That'll do.

    Cons

    Management is a title... not a skill.

    CEO doesn't care about its staff or customers.

    Outsourcing to save costs but losing money and customers by the truckload. Haemorrhaging skills to save money to maximise dwindling profits.

    Bullying is ripe. Management if they don't like you they don't hide it.

    Promotion based off brown nosing and the only skill you have to worry about is how well you can suck on something.

    Systems are a major issue. Outdated overpaid for software making on shore staff look inadequate and using this as excuse to outsource.

    No uniform rules. Tasmanian centre pushed and punished for little things while Melbourne's precious 717 gets all the perks. Hobart does all the work... while 717 gets all the credit.

    BoJ doesn't have a clue about process amd are mot.trained or aupported properly and is so heavily relied on that FoH staff cannot help customers.

    Offshore staff are useless and refuse to divert from script and will only help if it benefits them.

    Work/Life balance doesn't exist if you have children. Don't care if you need to look after kids because you're paid to work.

    Don't take leave unless you don't want any decent chance at proving your development because it will be held against you.

    Advice to Management

    Head out of your dark rear abyss. Listen to your staff and not the golden one share holders are shoving up there.


  10. "Avoid This Workplace At All Costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Telstra full-time

    Pros

    Nothing is good about this place.

    Cons

    - Worst job so far, you will be treated as a slave forced to work extraordinary hours.
    - Managers think they are gods walking on earth. You are nothing to them but a number on a piece of paper. They will treat you as a second class citizen.
    - Management constantly threatening their staff in groups with sacking for any small mistake.
    - They will never trust or respect your skills and experience.
    - Your inputs and ideas will always be ignored.
    - Extremely unprofessional people to work with and a toxic environment.
    - Lots of people are quitting even senior staff due to lack of respect and professionalism in this place.
    - They hire you for a certain role but you endup doing something completely different.
    - Better stay on Centrelink than working here as you might end up with mental health issues.

    Advice to Management

    Sack yourself


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