Telstra Reviews | Glassdoor

Telstra Reviews

Updated March 24, 2017
72 reviews

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2.0
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Andrew Penn
14 Ratings

72 Employee Reviews

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Pros
Cons
  • Too much red tape, which may be what is causing the low accountability (in 27 reviews)

  • Old Legacy, Redtape culture, Senior Management still living in Stone age (in 21 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lots of Unprofessional, Passive Aggressive, Rude, COMPLETELY Unacceptable Behavior!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time

    Pros

    Good work life balance, and lots of options to work remotely when needed. They set you up with basic equipment, but for a telecommunications company, they could improve. Opportunity for travel. Interesting initiatives.

    Cons

    The BIGGEST con of working at Telstra, are DEFINITELY the COMPLETELY unprofessional, rude, arrogant, passive aggressive behavior that are exhibited by many of their employees. Apparently a lot of the "old-timers" and even Senior Management, GM's in particular, act in a way that is COMPLETELY unacceptable. Even my children are better behaved! And it's unfortunate that this behavior is actually rewarded by this organisation, because it is seen to be "getting results" and many of these GM's win recognition in the form of awards, but the only reason that they got these so-called initiatives in, was because they bullied, harassed and condescended on the people below them to force their own agenda. And many times this is at the expense of other people or teams within the company. It is completely unbelievable. It is unacceptable to have such a poisonous working environment where people and teams that exist within the same organisation, and who should be working together, are aggressively pitted against each other and actively seeking ways to dismantle the good work that is being done in other teams. It is absolutely OUTRAGEOUS. GM's - IN WRITING - say things like "you've obviously missed the point" "we're not getting anywhere" "you're wasting my time" when you've CLEARLY understood but they aren't hearing what they want to hear. THOSE ARE NOT THE WORDS OF A PROFESSIONAL . They are the words of a petulant child who can find no other way to resolve conflicts in a professional and productive manner. So disappointed with an organisation that could be doing great things. There are SOME great people there, and funding there to really make a difference. It's unfortunate that they keep around such poisonous, petty individuals who I would be ashamed of if they were my children.

    Advice to Management

    DO NOT reward petulant, passive aggressive, rude, unprofessional and condescending behavior. You are creating a poisonous working environment, negative culture, the good people will leave for better opportunities and an opportunity to work with ACTUAL professional and talented likeminded people and you will just be forced to continue hiring contractors to fill the void of the good people you allowed your senior management to drive away because results are more important to them than the well being of the team and ultimately the organisation, as they drive these individuals away.


  2. "Terrible CEO ruining a once great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Sydney (Australia)
    Current Employee - General Manager in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 10 years)

    Pros

    The people are wonderful - it is like a family and there are some fantastic, smart, passionate, hard-working people throughout the company. The flexible working environment in the right business unit is great too.

    Cons

    Terrible CEO who runs the business by the numbers, not for customers, completely clueless about how to lead and thinks the answer to the company's problems are to centralise power in himself and his 8 direct reports instead of his 30,000 employees who know the business and our customers. Rapidly dropping employee engagement. The HR Group Executive who believes stack ranking, bell curves and ratings are the way to create a high performing team doesn't help.

    Advice to Management

    Advice to the Board: appoint a new CEO. Advice to Management: rapildly and massively decentralise power to your frontline people and get rid of your diabolical performance review system which destroys employee engagement and discourages collaboration and team building.


  3. "swallowed up as a number"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Brisbane (Australia)
    Former Employee - Business Development Manager in Brisbane (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great international reputation and product set

    Cons

    High focus on numbers and disparity between departments


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  5. "Average at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Brisbane (Australia)
    Former Employee - Sales Consultant in Brisbane (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent hourly wage, can work with cool people

    Cons

    Bonus' for anyone but a manager is terrible, the business is run very badly, casuals get about 10-15 hours a week despite being told they would get much more, to move up within the company you have to know people very well up high

    Advice to Management

    Hire full time employees and don't hire so many casuals you cannot pay


  6. Helpful (2)

    "Bad management in Operations HK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telstra full-time

    Pros

    Very strict ethics and policies

    Cons

    Too heirarchial
    Too much relationship based management
    Management cant make tough decisions, especially in Operations


  7. Helpful (2)

    "Where software engineers go stale and jobs go offshore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technology Specialist
    Former Employee - Senior Technology Specialist
    Doesn't Recommend

    I worked at Telstra full-time (More than 5 years)

    Pros

    I was a Java developer here for 6 years. Great for anyone who is looking for flexibility to work from home on occasion. Good pay. Ability to not do much and remain hidden.

    Cons

    Development used to be reasonably fast moving but over the last few years it's ground to a halt. Infighting between managers means projects are started and stopped. Top priority projects that require weekend work are scrapped. Teams are required to have 60% offshore developers. Many onshore devs end up doing training offshore Infosys teams in Bangalore and Mumbai who develop most of the code while the onshore people fix issues and do support and gather requirements. Most tech is stale, many teams using subversion, lots of SOAP/XML. Lots of initiatives to try to move the tech into this decade but there are too many anchors, both legacy systems and people to allow it to happen. The good developers leave.

    If you are looking for innovation it's probably not the place to be but if your an average java or frontend dev looking to maintain a steady job it's pretty good.


  8. Helpful (1)

    "Beware of certain teams"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Intelligent people, decent benefits and location

    Cons

    Poor management, difficult culture and poor incentive scheme


  9. Helpful (1)

    "Company with short vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing
    Current Employee - Pricing
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Great benefits, flexibility and people

    Cons

    Strategies are often shortsighted. Constant changes in management layers.


  10. "At times dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Melbourne (Australia)
    Former Contractor - Anonymous Contractor in Melbourne (Australia)
    Doesn't Recommend

    I worked at Telstra as a contractor (Less than a year)

    Pros

    Some good people with good experience trying hard

    Cons

    clear direction lacking. Way too many meetings for minimal outcomes and poor communication about project specifics, including requirements. Accountability for decisions sorely lacking, leading to confusion amongst staff and low investment from what are otherwise good quality resources.


  11. Helpful (1)

    "System Engineer"

    Star Star Star Star Star
    Former Employee - Senior Unix Engineer in Melbourne (Australia)
    Former Employee - Senior Unix Engineer in Melbourne (Australia)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than 10 years)

    Pros

    good team environment and career opportunities

    Cons

    IT Outsourcing to India / Bangalore

    Advice to Management

    Re hire staff in Australia particularly IT



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