Telstra Reviews | Glassdoor

Telstra Reviews

Updated November 17, 2017
96 reviews

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2.0
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Andrew Penn
29 Ratings

96 Employee Reviews

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Pros
Cons
  • Red tape & tyranny of their size can get in the way of helping customers (in 34 reviews)

  • Micromanagement (Senior Management is not up to the mark) (in 26 reviews)

More Pros and Cons

  1. Helpful (3)

    "Lots of Unprofessional, Passive Aggressive, Rude, COMPLETELY Unacceptable Behavior!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time

    Pros

    Good work life balance, and lots of options to work remotely when needed. They set you up with basic equipment, but for a telecommunications company, they could improve. Opportunity for travel. Interesting initiatives.

    Cons

    The BIGGEST con of working at Telstra, are DEFINITELY the COMPLETELY unprofessional, rude, arrogant, passive aggressive behavior that are exhibited by many of their employees. Apparently a lot of the "old-timers" and even Senior Management, GM's in particular, act in a way that is COMPLETELY unacceptable. Even my children are better behaved! And it's unfortunate that this behavior is actually rewarded by this organisation, because it is seen to be "getting results" and many of these GM's win recognition in the form of awards, but the only reason that they got these so-called initiatives in, was because they bullied, harassed and condescended on the people below them to force their own agenda. And many times this is at the expense of other people or teams within the company. It is completely unbelievable. It is unacceptable to have such a poisonous working environment where people and teams that exist within the same organisation, and who should be working together, are aggressively pitted against each other and actively seeking ways to dismantle the good work that is being done in other teams. It is absolutely OUTRAGEOUS. GM's - IN WRITING - say things like "you've obviously missed the point" "we're not getting anywhere" "you're wasting my time" when you've CLEARLY understood but they aren't hearing what they want to hear. THOSE ARE NOT THE WORDS OF A PROFESSIONAL . They are the words of a petulant child who can find no other way to resolve conflicts in a professional and productive manner. So disappointed with an organisation that could be doing great things. There are SOME great people there, and funding there to really make a difference. It's unfortunate that they keep around such poisonous, petty individuals who I would be ashamed of if they were my children.

    Advice to Management

    DO NOT reward petulant, passive aggressive, rude, unprofessional and condescending behavior. You are creating a poisonous working environment, negative culture, the good people will leave for better opportunities and an opportunity to work with ACTUAL professional and talented likeminded people and you will just be forced to continue hiring contractors to fill the void of the good people you allowed your senior management to drive away because results are more important to them than the well being of the team and ultimately the organisation, as they drive these individuals away.


  2. "Senior Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telstra full-time (More than 10 years)

    Pros

    Flexibility with some good people.

    Cons

    Poor culture, divisive.
    major focus outsource to cut costs.
    Groom customers to feel good so that they spend more.

    Advice to Management

    nothing they haven't heard before.

  3. "Business Planning Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telstra full-time

    Pros

    Flexible work, Good fringe benefit

    Cons

    Heavy company politics
    Too much bureaucracy


  4. "Great company just worst management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Melbourne (Australia)
    Former Contractor - Anonymous Contractor in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telstra as a contractor (More than 3 years)

    Pros

    The benefits and incentives are the biggest thing

    Cons

    It's really hard to move up unless you have connections. I also had 5 different managers in the space of 1 year. I hated going to work when I was there as I was being bullied out of my job.


  5. "Low pay, high API's"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Free phone, flexible work schedule

    Cons

    High expectations, most of which are out of your control (center/company wide goals) which impact your pay. Little to no opportunities for advancement.


  6. "Top heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time

    Pros

    Flexibility in being able to work from home

    Cons

    Top heavy management, a lot of cost cutting at the moment including layoffs, review process subjective

    Advice to Management

    Focus on actual results rather than perceptions


  7. "Wasted Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Sydney (Australia)
    Current Employee - Operations Manager in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra (More than 3 years)

    Pros

    Great benefits and flexible working arrangements

    Cons

    Bureaucracy and too many people that think they know things not in there area of expertise.

    Advice to Management

    Get some morale courage and act rather than talk

  8. "Call Centre - Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Townsville (Australia)
    Former Employee - Customer Service Consultant in Townsville (Australia)

    I worked at Telstra full-time (More than 3 years)

    Pros

    Competitive salary
    Training is provided
    Relatively secure job

    Cons

    Not the best culture
    Too focused on KPIs, very little is done to see the bigger picture
    Often thrown in the deep end


  9. "Big company and slow to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Melbourne (Australia)
    Current Employee - Senior Consultant in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telstra full-time (More than a year)

    Pros

    - work life balance
    - good brand on the CV

    Cons

    - culture is poor and very political
    - large corporate and hard to create value
    - big and slow


  10. Helpful (2)

    "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telstra full-time

    Pros

    flexible locations and working conditions

    Cons

    no growth strategy
    cost cutting
    no long term planning
    too many govt regulations preventing development


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