Telstra Reviews | Glassdoor

Telstra Reviews

Updated December 3, 2017
224 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Andrew Penn
54 Ratings

224 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Red tape & tyranny of their size can get in the way of helping customers (in 33 reviews)

  • Micromanagement (Senior Management is not up to the mark) (in 26 reviews)

More Pros and Cons

  1. Helpful (2)

    "Overall good experience, but could have been a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -flexible schedules, easy work/life balance
    -you do meet a lot of great people
    -deadlines for work are manageable
    -great exposure, especially to international business and corporate events
    -opportunity for travel and promotion
    -nice perks like free food & drinks
    -benefits are good, but HR has a hard time explaining them/helping you
    -you learn as you go in most cases there is no formal training

    Cons

    -even though you work with a lot of great people, there are still office politics that can be very distracting and unnecessary to the work, not everyone is as nice as they seem
    -micromanaging is a huge con here, even managers who aren't yours do it you start to feel like you are under a microscope
    -lots of road blocks from upper management/exec team which stunts growth and opportunity for the company & employees
    -you'll find some really hard workers at this company and then you'll find people who know how to take advantage of them
    -HR ultimately just processes your paycheck, they have the companies best interests not the employees
    -they thrive on their Future Ways of Working like working from home and better technology, but not everyone gets those perks and the computers/phones are very outdated for a telco company.

    Advice to Management

    -management should come into the office more regardless of location and home life. This will give them a better understanding of the office environment and what happens on a day to day basis. This would also probably help with the excessive amount of micromanaging
    -retain and appreciate the hard workers you have in an industry like this it's hard to come by


  2. "Director of Innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Innovation Director in San Francisco, CA
    Current Employee - Innovation Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Big company, good budgets, business class for international

    Cons

    Slow moving, risk averse, annual training

  3. Helpful (3)

    "Financial Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Accountant in New York, NY
    Current Employee - Financial Accountant in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Great Work Schedule/ Flexible hours.

    Cons

    No career growth in the US.
    Senior Management always have issues.
    Things are always changing from user applications to senior management.


  4. "Good Global Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Product Manager
    Former Employee - Global Product Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than 5 years)

    Pros

    Great exposure to a seamless global operations. Give ability for collaboration and cross-cultural learning.

    Cons

    Time zone management could be challenging.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Telstra full-time

    Pros

    The company was good. Gave incentives when incentives were due.

    Cons

    Outsourced. That and they changed the scheme to get incentives. Or probably the company they outsourced to, did.


  6. "Good learning experience but not a long term proposition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Melbourne (Australia)
    Former Employee - General Manager in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telstra full-time (More than 3 years)

    Pros

    Large scale, lots of smart people,

    Cons

    Bureaucratic, political, too much inertia, too much change and poor leadership

    Advice to Management

    1. The size, targets and goals and governance stymies anything getting done quickly. Devolve/delegate more decision making and authority.
    2. Stop bringing in people from the outside to change the place and then disregarding their views and plans for change saying they don't get Telstra.
    3. Stop blaming the people for lack of results - the entire business model, strategy and leadership combine into a system which prevents progress and improvement. Changing the people won't address that.


  7. "The bad with the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time

    Pros

    Flex working, good rem, opportunity to move around, some brilliant people

    Cons

    Can be tough, bonuses impacted by areas outside of your control, constant restructures, some rubbish people

    Advice to Management

    Value EQ over analytics

  8. "Telstra Supersite Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Manila, Manila (Philippines)
    Former Employee - Specialist in Manila, Manila (Philippines)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Telstra full-time (More than a year)

    Pros

    What I admire most about Telstra's leadership team would be their adherence to the Telstra Operating Model (TOM) and their devotedness to Tesltra's core values.

    The leaves are aplenty... if you can use it.

    Pay is above average for support personnel. The pay gap is huge between employees and managers - it can be ridiculous!

    Priority parking if you're really disabled / pregnant.

    Managers / Leads are approachable

    Clear communications and protocol, visibility on company's direction

    Tom Beach was great! The Australians who tool on ops and leadership roles in the centre were amazing.

    Cons

    HR is hands off and gossipmongers, they take pleasure in schadenfreude especially in its regional headquarters where people sit together. They talk about people negatively, publicly.

    Sometimes it seems that the real work happens on the satellite sites and not in the HQ, where people just talk, gossip and eat.

    It is very hierarchical and political especially with the Filipino leadership. Can be full of drama, especially when you cross one of them. Suddenly you're lunch's topic.

    Can be quite stagnant since higher roles are occupied by the first batch of hires

    Advice to Management

    Is there a way to make work more objective than subjective? Or to keep the HQ quiet and keep the gossips on lunch breaks? It is very hard to concentrate and work with my team especially if I hear managers, HR and support personnel heavily gossip about another team member or their peers.

    Mean it when they say "Better together".


  9. "Too Focused on Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Service Solutions Analyst in Canberra (Australia)
    Former Contractor - Service Solutions Analyst in Canberra (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Telstra as a contractor (More than a year)

    Pros

    Definitely, sales focused
    Training induction again focused on the sales perspective

    Cons

    Giving the customer access to the Telstra project schedule to make changes is never going to end well.

    Advice to Management

    Focus on advising and guiding the customer, not reverting back to the pre-sales initiative of the customer is always right. Stay focused.


  10. "It has been great to climb up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy Analyst in Melbourne (Australia)
    Current Employee - Strategy Analyst in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible Hour. Depend on you job you can work from home, make it back on reasonable times and not work weekends.

    Cons

    Restructures happen a lot in this company. It stops people from having a clear goal. And it makes it difficult for senior leaders to choose a direction

    Advice to Management

    Provide more clarity and objectives


Showing 224 of 829 reviews
Reset Filters