Telstra Reviews | Glassdoor

Telstra Reviews

Updated May 21, 2017
178 reviews

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3.0
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Andrew Penn
30 Ratings

178 Employee Reviews

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Pros
Cons
  • Too much red tape, which may be what is causing the low accountability (in 30 reviews)

  • Old Legacy, Redtape culture, Senior Management still living in Stone age (in 21 reviews)

More Pros and Cons

  1. Helpful (2)

    "Financial Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Accountant in New York, NY
    Current Employee - Financial Accountant in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Great Work Schedule/ Flexible hours.

    Cons

    No career growth in the US.
    Senior Management always have issues.
    Things are always changing from user applications to senior management.


  2. "Good Global Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Product Manager
    Former Employee - Global Product Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than 5 years)

    Pros

    Great exposure to a seamless global operations. Give ability for collaboration and cross-cultural learning.

    Cons

    Time zone management could be challenging.


  3. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (More than 10 years)

    Pros

    Company of great opportunity that has immense breadth and depth. Many excellent people. Great conditions including work from home, very competitive remuneration. Lots of opportunity to move within the organisation and get exposure to a variety of roles and experiences. Generally there is reward for effort and performance - although Exec appointments often external over internal creating a 'ceiling' for many at GM level.

    Cons

    Hard nosed cost reduction focus since Thodey has left is driving a lot of good people from the organisation. This may come back to haunt a year or more down the track - especially given existing complexities that in some areas no one understands anymore. Significant ongoing restructures in many parts of the organisation impacts culture and behaviours as change fatigue and job insecurity erode confidence, engagement and performance. Company has struggled to effectively address legacy complexity to remain competitive - this is driving the more extreme actions described above - risk is agenda (driven via external consultancy) is blunt instrument that not attuned to where the real opportunities lie....or true cost of change.

    Advice to Management

    Narrow the spread of 'bets' to ensure the must win changes are successfully delivered. CEO LT needs to invest more in understanding where IT really is and cultivating more realistic plans to address. This cannot be solved by a silver bullet and needs an achievable 5 year plan. To date successive leadership too eager to be sold the golden goose from one CIO after another - all who feel they have to have a 'silver bullet' plan to get and keep their jobs, when it's just not feasible. IT change must become a CEO LT central platform.


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  5. "Telstra Digital"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Cool offices, young crowd, social, variety of projects

    Cons

    Low standards, management who don't do enough for their staff, many grossly incompetent people, lots of bureaucracy and politics


  6. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Sydney (Australia)
    Current Employee - Sales Consultant in Sydney (Australia)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 5 years)

    Pros

    Work within office Environment
    Product Knowledge and Training modules
    Employee Share Program free 100 shares a year
    25% Discount off Telstra Bill
    $0 Staff Mobile Phone Plan that has unlimited calls and text with 15gb data & discounted handsets costs
    Quarterly commission if meeting KPI target
    Monday-Friday with Weekends off

    Cons

    Not enough individual recognition
    Difficult to be flexible and ARL approval process is inconsistent
    No real role progression if working in a call centre. A who you know and not what you know progression ladder.
    Unreliable systems and IT changes
    Inconsistent measures and KPI targets that Change weekly / monthly.

    Advice to Management

    Focus on your staff and stop with the customer is always right mentality. Reward your staff and look after them. They are your biggest advocate. Overseas agents can be great, but investing in less Australian workers is showing in customer net promoter scores.


  7. "ASM -"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM in Sydney (Australia)
    Former Employee - ASM in Sydney (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than 5 years)

    Pros

    Good incentives, Telstra has a strong structure and clearly defined roles.

    Cons

    Limited development in retail sales environment. The need for numbers is your typical sales arena that can impact service

    Advice to Management

    Focus on your people even at the retail level, customers will reap the benefits


  8. "Standard Big Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Melbourne (Australia)
    Former Employee - Business Analyst in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telstra full-time (More than 3 years)

    Pros

    Process and Procedures are all documented. It's very regimented, and structured.

    Cons

    It's difficult to make a significant difference as you're a small fish in a big pond. Management tends to manage upwards and self-promote rather than looking after their resources. Management does not entertain remote working opportunities.

    Advice to Management

    Look after your current resources and talent. You'd save the company time and money by looking after the resources that you have invested in, rather than chewing them up and spitting them out.


  9. "Going through continual change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Melbourne (Australia)
    Current Employee - Solutions Consultant in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work Life Balance, brand recogintion

    Cons

    Too much red tape, staff respect


  10. "Snr Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    Pros

    Telstra is everchanging, lots of product training and solution selling.

    Cons

    Management is still a boys club despite diversity and gender equality statements. Very cliquey and also political. Those past 10 years are complacent and set in their ways.
    Lack of training and career progression. Promotions usually aren't based on talent or skills rather Management liking a person.

    Advice to Management

    Focus on the talented sales people and understand that gender does not weigh into doing a good job.


  11. "Management is not sync"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pasay, Pasay (Philippines)
    Former Employee - Customer Service Representative in Pasay, Pasay (Philippines)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra (Less than a year)

    Pros

    Nice environment, clean facilities, good compensation. I love how they support newbies you will really learn a lot.

    Cons

    Management are not sync. They are doing projects on our department which the other department doesn't know. The system is not working properly and very slow.

    Advice to Management

    If you are going to do new project make sure to give the other departments a heads up about the new project so that there will be no glitch.


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