Telstra Reviews | Glassdoor

Telstra Reviews

Updated September 20, 2017
689 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Andrew Penn
160 Ratings

689 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Red tape & tyranny of their size can get in the way of helping customers (in 32 reviews)

  • Senior Management don't care about you as a person (in 25 reviews)

More Pros and Cons

  1. "Telstra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Strong Asian network which can be sold

    Cons

    Too many road blocks to get things done

    Advice to Management

    Simplify


  2. "On the verge of internal failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy Director in Sydney (Australia)
    Current Employee - Strategy Director in Sydney (Australia)
    Doesn't Recommend
    Approves of CEO

    Pros

    Fast paced and very interesting

    Cons

    No forgiveness for errors, nepotism and favoritism towards the in-crowd of brought in management,

    Advice to Management

    Give staff a little slack

  3. "Terrible employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brisbane (Australia)
    Former Employee - Customer Service Representative in Brisbane (Australia)
    Doesn't Recommend

    Pros

    They'll hire anyone. If you want to get your first support job under your belt apply here, No worries whatever your educational background, skills and abilities.

    Cons

    Poor Pay
    No Recognition
    Poor working conditions in terms of breaks, rosters
    Spend much time dealing with customer complaints
    Mostly incompetent colleagues
    Does not recognise individuals who excel
    Ridiculously low call times and after call time
    Records login/aftercall and break times, more than 30 seconds late more than 3 times is immediately termination.
    Never ending queues of calls

    Advice to Management

    Hire enough people to do the job and either pay better or relax the working conditions. Consider using more experienced team members as on floor support, improve training and continue training.


  4. "Being seen to be delivering is more important than actually delivering"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Recognisable brand. Salary levels are high and benefits are good. People work hard and are generally good to work with.

    Cons

    Work life balance is talked about a lot but not delivered in practice. Employees are expected to be working 24/7 accessing emails/ taking phone calls etc. Highly political. Managers are extremely arrogant and there is an attitude of "We can because we are Telstra".

    Advice to Management

    Get out and really understand what your people do... in the same fashion as "undercover boss". You would learn a lot about the organisation and the way the people feel about the work they do.


  5. "No value in personal growth & recognition combined with high school bullies & fights"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Got to work with fantastic people who are around the same age and would be great long time friends socially. You get training sessions on new products

    Cons

    You are treated as if u are replaceable. You have KPi's on everything and cannot do ur job properly if u pass them. They tell u First call resolution BUT only if it's less than their Average Call HAndling TIme! When u Start u get training on products and prices but not on situations and scenarios. The Bonus structure can be met however it's capped and it's currently 3 months behind. If u have a problem with anyone it's very hard to raise the issue as all management are friends and it's perceived that U Are causing the problem. It's too hard to transfer and if u have a personal problem that might need time off or help at work they treat u like ur lying or ur retarded and can't do ur job and will start to pick on u until u end up quiting

    Advice to Management

    Without knowledge employees the business would not succeed . U emphasis on first call resolution but if u want to make ur KPi's finish the call within 20 mins no matter what. There's no growth potential until someone in management quits and there's no cross communication b/w telstra direct and TElstra Licenced stores which in the end makes a bad customer experience


  6. "It's so painful to see the low hanging fruit but be unable realise even that"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Working with worlds best technology & some of the most talented people I've ever encountered - their passion for the company and their jobs makes the business the success it is

    Cons

    There is a HUGE gap between the SLT and Operational mgmt. The EDs in TEG are unable to work together as their personal agendas rule. Of the EDs, I can't think of one that has the necessary people and leadership skills to transform the business to meet the SLT goals. David Thodey needs to seriously reconsider his senior bench and throw out the one below that level entirely.

    Advice to Management

    David Thodey and Paul Geason need to get an accurate and direct line to the rank and file - they need to really understand what's going on in the business and how it's the bureaucracy and pettiness of management that is holding the organisation back. Check your managers' EQ and people skills - most are a vacuum. How can you have inspired and meaningful leadership when you lack leaders?


  7. "Most backwards company I've worked in so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Java Developer in Clayton North (Australia)
    Former Employee - Senior Java Developer in Clayton North (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than a year)

    Pros

    easy life, not much asked from you, not required to be always up to date with technology

    Cons

    If you care of what you do and of the jobs that would be open to you once you move on, Telstra is not the place to be.
    It is a company that kills brains and demotivates people. It discourages people to bring new ideas, and teaches people to be afraid of doing it - over one year, I've seen practically no one coming up with ideas, and people who were for a while in company kept telling me that if I find out of some good idea from them, I should not tell it's from them as they won't back it up. Thus most times I had to say it's mine to be able to put it on the table.
    People simply ignore everyone else.

    Just to clarify that I'm not a freak :), in my past history I've been offered partnership in a medium size software company (which was bought by Amazon later on) and was evaluated as key performer in other big company 3 years in a row (only up to 10% of the team get that evaluation).

    Bottom line, if you are OK with damaging your brain and potentially becoming unemployable in any normal public company, go for Telstra. Otherwise, run away.

    Advice to Management

    Encourage initiative, bottom up innovation. Hire tech savvy management. Treat people as partners, not slaves.

  8. "Is not the same job as described on paper strings employees along with broken promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Telstra full-time (Less than a year)

    Pros

    Alright pay for trainee wages but noe benefits like overtime even though you always do more than 38 hour weeks

    Cons

    Absolutely no OJT provided no constructive criticism or on the job performance assessments


  9. Helpful (1)

    "Underwhelming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Telstra full-time (Less than a year)

    Pros

    CBD location
    Flexible work arrangements
    Allocated budgets
    Profitable
    Salary is on benchmark

    Cons

    Incompetent People Managers
    Many employees have been there for 10 years + and have been promoted above thier level of competence and/or know nothing else but the Telstra way – Cliques everywhere
    Lack of cohesion in Organisational Development structure, strategy and priorities (to little too late and not best practice)

    Advice to Management

    If you are going to invest in a robust OD strategy invest in recruiting people who understand what this is. Don't rename your learning and development function 'Organisational Development' and then just continue to do what you have always done.


  10. Helpful (3)

    "Ruthless, Accenture-controlled company wino actively screw you into the ground."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Hong Kong (Hong Kong)
    Former Employee - Operations in Hong Kong (Hong Kong)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Telstra full-time (More than a year)

    Pros

    Some nicer people in Telstra Corporation, but none in Telstra Global.

    Cons

    You get worked into the ground, The senior leadership team are patronising and think it is normal to work all hours. They are more interested in their favourite consultancy partners than permanent staff. They are extremely aggressive and threatening. The SLT are happy to skirt with the law and punish you if you complain.

    Advice to Management

    Grow up and learn some morals.


Showing 689 of 762 reviews
Reset Filters