Telstra Reviews | Glassdoor

Telstra Reviews

Updated June 21, 2017
626 reviews

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3.3
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Andrew Penn
128 Ratings

626 Employee Reviews

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Pros
Cons
  • Too much red tape, which may be what is causing the low accountability (in 30 reviews)

  • Old Legacy, Redtape culture, Senior Management still living in Stone age (in 22 reviews)

More Pros and Cons

  1. "Telstra Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Good experience and very technical people around

    Cons

    No job security and prone to redundancy


  2. "Always money for worthy projects & programmes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Sydney (Australia)
    Former Employee - General Manager in Sydney (Australia)
    Recommends

    I worked at Telstra (More than 3 years)

    Pros

    Diverse opportunities & I loved they gave women leave for domestic abuse related issues

    Cons

    Some poor management behaviours tolerated. Red tape & tyranny of their size can get in the way of helping customers


  3. Helpful (1)

    "My experience of Telstra"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The salary and benefits are pretty good. The vacation, the long service leave and the flexible working are all good. If you need to take a carers day you have loads in the bank each year. Its not a bad pitch if you are a grad or just starting out but be prepared to feel let down in the future by them.....all part of growing up one might say.

    Cons

    oh dear.....where to begin. Its a monolithic nightmare to work for. Its so traditional and so poorly led its unbelievable. The entire mid level of management of Directors and GMs are just truly dreadful and uninspiring unless you are a teenager that is. Total politics, staff bloat, oneupmanship and no one has any idea or will to change it. Most staff seem to waiting for the nbn to appear, Telstra to collapse and all walk away with big payouts. I worked for other Telcos and vendors around the globe and this is by far the most backward and frankly chaotic I think I have ever seen. They have just woken up to the fact that nbn is going to kill them and as of yesterday announced 1000-1500 jobs to go. Well it'll be that number for 4 or 5 or 6 years before this turns itself around if it ever can - but I suspect I shall be long since retrenched by then..... and probably be back as a contractor by then since that is the game TLS seems to play and what could possibly be wrong with that.....

    Advice to Management

    Management need to smarten themselves up and come up with some winning strategies for the future. Get rid of NPS .....its hopeless and the only person who believes in it is Andy Penn...no one else even bothers anymore apart from the ED who is meant to lead on it and even he must wonder about his own longevity - this by the way is the STI performance related incentive scheme if you are not sure - related to customer feedback - enough said. In Andy's case, perhaps a case of the emperor wearing no clothes. At least Andy will have a fast car to depart in when he decides he's had enough.


  4. "One of a kind!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Melbourne (Australia)
    Current Employee - Sales Manager in Melbourne (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Telstra (More than a year)

    Pros

    Commission structure if you with the right store. There a plenty of locations that you can be hired if you choose to relocate

    Cons

    Emotionally challenging. Management can make or break a team with a high turnover it is rare to find good management.

    Advice to Management

    Keep the team engaged, promotions team building etc.


  5. "Influencer Program Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Working, above average salary

    Cons

    Big companym can sometimes be hard to get things done.


  6. "State Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Telstra (More than 10 years)

    Pros

    Constant change with new tech being developed all the time. Very exciting

    Cons

    To many management layers, to slow to make decisions and there is a culture of bullying and hiding behind layers when decisions are made. No one is empowered to make decisions Zero accountability

    Advice to Management

    Consider a flatter management structure and empower your employees


  7. "Telstra Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solution Architect
    Current Employee - Senior Solution Architect
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra (More than 3 years)

    Pros

    Senior managing is trying very hard to transform.

    Cons

    Diversity is not encouraged, muddle management is full of uneducated leaders sitting around for 15/20/30 years.
    Keeps on making wrong decisions repeatedly, no ability to foresee, reasoning on merit is not encouraged, debates are won't on biases instead of logical reasoning.

    Advice to Management

    Create inclusive culture, focus on people, hiring the right managers and leaders.


  8. "Customer Service and Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff discount on products and opportunity to join ambassador programs.

    Cons

    Legacy systems mean slow transaction times and hard to progress within the company

    Advice to Management

    More communication between mid level management and junior staff.


  9. "Lost it's direction..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brisbane (Australia)
    Former Employee - Anonymous Employee in Brisbane (Australia)

    I worked at Telstra full-time (More than 10 years)

    Pros

    Great people, flexible working conditions and a market leader. Dynamic industry provides many challenges to solve which is rewarding as employer. Many opportunities for career development internally.

    Cons

    Lack of direction, strategy and accountability by senior management means Telstra is not prepared for the future (recent correspondence by CEO to staff sounds desperate and out of touch). Strong focus on cost through outsourcing is not helping controlling cost or customer experience, nor is it reducing real cost.

    Advice to Management

    Develop a strategy and direction for the future then communicate it everyone. Focus on root cause of costs, not labour input side. Make senior managers truly accountable.


  10. "My experience at telstra"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Melbourne (Australia)
    Former Employee - Team Manager in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telstra (More than 5 years)

    Pros

    Great Benefits and culture with a lot of opportunities if you work hard and have the right attitude towards work.

    Cons

    easy to get caught up in politics


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