Telstra Reviews | Glassdoor

Telstra Reviews

Updated May 22, 2017
600 reviews

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Full-time Part-time

600 Employee Reviews

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Pros
Cons
  • Too much red tape, which may be what is causing the low accountability (in 30 reviews)

  • Old Legacy, Redtape culture, Senior Management still living in Stone age (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great People but lack of direction and balance sheet focused CEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people and awesome perks
    Great work life balance and work culture. Everyone is quite chill and is always there to help

    Cons

    Upper Management fail to realise the importance of empowering workers
    Upper management need to understand that hiring ex-Mc Kinsey / KPMG to innovate a company trying to become more tech focused isn't going to work. Hire more tech consultants.

    Advice to Management

    Hire tech consultants or watch Telstra collapse in 5 years


  2. Helpful (1)

    "Some good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Sydney (Australia)
    Former Employee - Human Resources Business Partner in Sydney (Australia)
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible working
    Future ways of working was great
    The culture was good
    The role was interesting and challenging but also confusing at times given you were part of about 3 different teams, Consumer, Retail, etc etc

    Cons

    Promotion was limited unless you knew the right people
    If you had the right connections with the GMs and above, you got the opportunities
    A lot of promotions in my team were in Melbourne due to people building relationships with the decision makers down there. Very difficult for Sydney people to receive recognition and promotion due to lack of brown nosing opportunity.
    Too much travel and it was expected, your personal circumstances were not considered

    Advice to Management

    Promote fairly on merit not on how well you know the person and what relationship you have with them. This happens far too often at Telstra.


  3. "IT Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Telstra full-time (More than 10 years)

    Pros

    Good work life balance, friendly work environment, flexible working hours, fair remuneration

    Cons

    Found the company to be quite "Melbourne Centric" in terms of management level positions and organisational hierarchy. A disadvantage unless you are already based in Melbourne.

    Advice to Management

    Balance management level positions and organisational hierarchy bettter between Sydney and Melbourne.


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  5. Helpful (1)

    "Large, Slow and think they are relevant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Solution Architect
    Current Employee - Cloud Solution Architect
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Telstra full-time (More than a year)

    Pros

    Lots of customers
    Really nothing else

    Cons

    Internally they think they are far more important to customers than what they really are.
    Too many AE's have been there forever so have no idea on real world.


  6. "Customer service delivery officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telstra full-time (More than 10 years)

    Pros

    I love to resolve customer enquiry efficiently, make them satisfaction follow the company legislation and policy.

    Cons

    I gained and achieved lots of skills, experience


  7. "Customer First Champion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer First Champion in Adelaide (Australia)
    Current Employee - Customer First Champion in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than a year)

    Pros

    Good benefits/discounts etc on Telstra services

    Cons

    Low remuneration for type of role/expectations of management

    Advice to Management

    Listen to customers concerns and take appropriate action


  8. Helpful (1)

    "Telstra"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Telstra full-time (More than 5 years)

    Pros

    Good salary, some very good people to work with, who are in the minority. Lots of potential and strong finances.

    Cons

    Customer service has gone overseas and management are now surprised with negative feedback. McKinsey chopping as much cost out of the business as possible, scared and weak management not pushing back and highlighting why Telstra needs to invest in certain key areas.

    Advice to Management

    You reap what you sow.


  9. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Telstra full-time

    Pros

    Flexible working hours, can work from home

    Cons

    Since the new CEO in 2015, company becomes strictly cost saving causing employees' frustration and instability

    Advice to Management

    Instead of focusing on cost saving, need to work on innovation on company products and services


  10. Helpful (1)

    "Senior Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Melbourne (Australia)
    Current Employee - Senior Product Manager in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 10 years)

    Pros

    Work Life Balance
    Flexible working
    Interest to work on cutting edge technology concept

    Cons

    - Small Cultural Diversity in top 4 management layers.
    - Without knowing the people, impossible to move
    - HR is absolutely hopeless. Only visible in recruitment interviews. No Employee career progression path
    - Continuous cost cutting - E.g. Future ways of working
    - Fresh idea/Fresh blood is needed at Band-A, B, C level of the company.
    - Some of the Directors are holding their positions for 10+ years.
    - Company setup and culture are not fit to compete in 21st century

    Advice to Management

    - Cultural, Geographical etc. Diversity shall be visible at all the levels.
    - No one shall be in the same role for more than 5 years
    - FWOW is reducing productivity. If you can't provide office space to the people then stop running the company.


  11. "Ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 3 years)

    Pros

    - Benifts
    - Work flexibility (work from home)
    - Minimal micro management
    - Lease car
    - Nice offices
    - Discount on phone plan

    Cons

    - Poor communication from management down
    - Culture of having to know someone to move across in the company.
    - Chaotic changes to travel schedules with no real direction at times from management.
    - People put into positions sometimes because "there is no one else"

    Advice to Management

    Please train management in how to communicate with their employees.


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