Ten Group Reviews | Glassdoor

Ten Group Reviews

Updated May 24, 2018
110 reviews

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4.1
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Ten Group CEO Alex Cheatle
Alex Cheatle
73 Ratings

110 Employee Reviews

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Pros
  • Great work environment, constant improvement, growth and knowledge (in 10 reviews)

  • Great people; Flexible schedules (in 9 reviews)

Cons
  • low pay, 401K is not matched, no employees (in 6 reviews)

  • Negative work environment- very few people talk positively about their role (in 4 reviews)

More Pros and Cons

  1. "Excellent Life and Work balance with very good coworkers and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workflow Manager in Miami, FL
    Current Employee - Workflow Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ten Group full-time (Less than a year)

    Pros

    I love the protected culture and the way Ten manages us, the policies we have are to support both Ten and its employees, your hard work is always rewarded and recognized, Ten will not stop you from moving to a different departments as promotion and this what i love about Ten!

    Cons

    low pay, 401K is not matched, no employees` discount programs ( only thru the third-party provider who offers general discounts, does not work most of the time )


  2. "Good Company to work for, growth and new experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workflow Manager in Las Vegas, NV
    Current Employee - Workflow Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ten Group full-time (Less than a year)

    Pros

    Always new things to learn, supportive management and HR. good benefits

    Cons

    Ten does not pay high salaries when you start but you will get a raise once you prove your excellent work and attendance

  3. Helpful (1)

    "Nothing is what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifestyle Manager in Miami, FL
    Former Employee - Lifestyle Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ten Group full-time (Less than a year)

    Pros

    A good compnay to work with as a starting position in the Concierge business. Lots of learning opportunities.

    Cons

    Very black and white, with some degree of disorder at the time to manage clients’ accounts. Company preaches “Personalization of Services” and at the end that practice is frowned upon.

    Advice to Management

    Management should take better of employees, especially those who are consistently reporting bebefits to the company.


  4. "Great company if you are lookign to grow and gain new skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Atlanta, GA
    Current Employee - Operations Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ten Group full-time (More than 3 years)

    Pros

    Friendly HR policies, flexible and accommodating management, full medical, dental, disability and life insurance policy, the benefits are easy to sign up for, if you do on the time frame Ten advised then you will get it, if you do not do it on time, you loose it but Ten will not let you be without insurance, Ten will always find a way to help you, FAM trips for the travel teams are always approved, you get IATA card if you are in the travel team and you can enjoy all the perks, monthly treats on Ten ( food, gifts, snacks etc.. ), holiday parties for ALL offices around the world! The HR always backup the employees whenever possible and right, always tries to make ( exceptional situations ) work if the employee needs help ( at work or personally )

    Cons

    No 401K matching, workload is a lot but as any other growing company, this is a positive indicator


  5. Helpful (2)

    "LM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ten Group full-time

    Pros

    -meet great people from all over the globe
    - you gain relationships with members and vendors
    - you can work four days
    - decent pto

    Cons

    - favoritism
    - when you don’t kiss up to upper management has it out for you. They will make an example out of you for challenging their wrong doings
    - no room for growth no matter what you do
    - unrealistic work expectations basically you are working hard doing everything humanly possible for little compensation
    Micromanaging
    - never any coverage for phones
    - management is very conniving they rather make you into a monster than to admit they are wrong
    - no bonuses as they promise
     The adults act like school girls with the office gossip including managers
    Management makes unrealistic changes that force people to quit


  6. Helpful (2)

    "Lifestyle manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Lifestyle Manager
    Current Employee - Lifestyle Manager
    Approves of CEO

    I have been working at Ten Group full-time

    Pros

    You have the opportunity to meet people from all over the world from different cultures.

    Cons

    Favoritism is a plus in this company and unfortunately does not give the opportunity for those that are good or even better than those that have higher positions to shine or grow.

    Lack of management and leadership
    Lack of team management and training

    Advice to Management

    Needs to find a more organize system for new employers.
    Organize and improve training on programs/accounts for all employees.
    Take into the consideration the feedback and actually do something about it... not take it as a complain but more as improvements for the company. Give employees and notice the ones that new ones n old ones that work hard more often- more appreciation.


  7. Helpful (1)

    "Human Resouces"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Ten Group (More than a year)

    Pros

    1) Flexible work schedule. Hours do matter, but within reasonable time periods, you’re allowed some freedom as long as you get your work done.

    2) Lack of micromanagement! (on the HR side)

    3) Working alongside talented people who actually want to do well for others.

    4) You’ll end up learning A LOT. There's flexibility in what you're able to learn as well and you'll likely end up dabbling in a ton of different areas.

    Cons

    1) Can be a bit disorganized at times. Especially in a growing company, you’ll end up working autonomously quite often and figuring things out on your own as you go - processes seem to be in the midst of development.

    2) Often times, the amount of work can be overwhelming.

  8. "Excellent Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifestyle Manager
    Former Employee - Lifestyle Manager
    Recommends
    Approves of CEO

    I worked at Ten Group full-time

    Pros

    Great opportunities to grow and work with people of other nationalities.
    Excellent environment. Great place to work with quality and not quantity

    Cons

    Do not explain all things with details from the beginning, as the days pass you find out how you're going to work.


  9. Helpful (3)

    "Training & Development Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ten Group full-time

    Pros

    Friendly environment, support from colleagues and managers, possibilities to grow inside the company, continuous learning

    Cons

    Probably the payment which is compensated by the benefits


  10. "Lifestyle Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifestyle Manager in Miami, FL
    Former Employee - Lifestyle Manager in Miami, FL
    Approves of CEO

    I worked at Ten Group full-time (More than 3 years)

    Pros

    Offices are usually nice and centrally located within the city

    Cons

    Low pay. Some of new hires are very underwhelming

    Advice to Management

    Appreciate some of the talent that you have within the company and offer more incentives/bonuses to improve performance


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