Tennessee Department of Children's Services Reviews | Glassdoor

Tennessee Department of Children's Services Reviews

Updated May 12, 2017
26 reviews

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Full-time Part-time

2.2
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26 Employee Reviews

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  1. Helpful (1)

    "CPS/FSW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FAW in Knoxville, TN
    Current Employee - FAW in Knoxville, TN
    Doesn't Recommend
    Positive Outlook

    I have been working at Tennessee Department of Children's Services full-time (More than 3 years)

    Pros

    above-average opportunity for advancement, meaningful work, somewhat flexible schedule, job security, decent pay with an almost constant opportunity for overtime

    Cons

    DCS has difficulty firing bad (as in horrible) workers, including supervisors, if they have been employed for several years+. The work is extremely stressful and sometimes even heartbreaking in nature! There is very high-turnover and almost constant internal-restructuring. Caseloads are ridiculously large at times, and new demands are regularly placed on works. Work/life balances are difficult to establish or maintain.

    Advice to Management

    If you don't know a job well enough to do it, don't supervise others doing in that job. Work on employee retention and hire more works.


  2. "Just Sad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSW in Maryville, TN
    Former Employee - FSW in Maryville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    Chance to help families. Many of the children you come in contact with are generally great kids. You just wish you could have more time to focus on them.

    Cons

    The hours are all over the place. The caseload is too much for one person to do. No support from upper management. You rarely see the children. You deal more with the parents and the court. The job is overwhelming demanding with policies and requirements. Paperwork and meeting never end. The state's database is a nightmare to work with. Turnover is terrible. There is hardly ever placement for children. The pay is okay, but it is not good enough to put up with all the state will put you through.

    Advice to Management

    Care more and be more willing to help.


  3. Helpful (2)

    "It could be an amazing place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foster Care Social Worker in Nashville, TN
    Former Employee - Foster Care Social Worker in Nashville, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Tennessee Department of Children's Services full-time (More than 3 years)

    Pros

    You can provide a drastic change in the lives of a great number of children
    You learn a lot really fast
    It will make you stronger than you ever knew possible

    Cons

    No attention to employee safety
    No attention to employee ideas
    Atmosphere of fear and intimidation
    CYA-intensive at all times
    Emotionally exhaustive
    No ability to take time off

    Advice to Management

    There should be serious attention paid to why you lose great employees and are stuck with some of the worst case managers in the region. When you cultivate an atmosphere that is built upon fear and intimidation, you lose a lot of people who have options. Furthermore, you are left with people who NEED a job and can't leave. It can be nearly impossible to resist that atmosphere for long and you start to not care. Your stellar work becomes common place and full of errors. We are trusted with some of the most vulnerable children and families and no one cared about quality work and actual improvement in the community. I left a job that I adored because I refused to be one of those people who stopped caring. It doesn't get better. You hope and you even turn to prayer but it doesn't get better. Management needs to change or Brian A will be the least of your concerns. I shudder at the thought of what DCS will look like without Brian A.


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  5. Helpful (1)

    "Case Manager 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CM2 in Blountville, TN
    Former Employee - CM2 in Blountville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Tennessee Department of Children's Services (More than 3 years)

    Pros

    Benefits are excellent with 401 K, overtime, insurance,

    Cons

    The work load is of a tremendous amount.Because of the emergencies which arise daily, makes it even more difficult to get paperwork done. This job includes lots of driving as well. The turnover rate is ridiculous which means the rest of the team has to pick up the former employees cases.

    Advice to Management

    Stand up for your employees to upper management, when they are insisting more. One can only do so much in a day.


  6. "Child Protective services-Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend

    I worked at Tennessee Department of Children's Services full-time

    Pros

    Learned a lot, loved working with families, loved helping children and families, and enjoyed my co-workers.

    Cons

    Insane expectations of hours worked per week, insane supervisor who did nothing but criticize, expectation for understanding of procedures, policies, and how to balance priorities in less than a year is so unreasonable. No balance of family life. Too many cases in your workload. No understanding or room for how to get everything done when all of the emergencies pop up. Pressure to do more (get it done with less overtime).

    Advice to Management

    Hear what the employees are saying and hire enough people to get the work done in a reasonable time frame. The turnover rate is just at a year - so much wasted money and losing good workers who love the job because there is not enough time to get the work done. People are not robots. Assess the good and bad aspects of the supervisor - some are just power hungry. When a supervisor has a high turnover rate - There is a reason.


  7. Helpful (1)

    "Too Much Work Not Enough Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Worker in Knoxville, TN
    Current Employee - Family Service Worker in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    You will learn so much. The job is never boring. You will learn strong interpersonal skills, how to navigate the legal system, how to deal with hostile people, and how to prepare legal documentation. In the good offices, you may also have a supportive team. They do have great benefits (but not great pay). I'm enslaved by my health insurance.

    Cons

    Very long hours. There is always more work to be done. There is always someone telling you what you're doing wrong without offering any help. There are constant changes and policy you're expected to know. There is not enough training. There is such a huge rate of turnover because of what I previously mentioned.

    Advice to Management

    Advocate for those on your team.


  8. Helpful (1)

    "Central Officer Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook

    I worked at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    Gained great experience gathering data, developing curriculum's, developing power points and training staff and other trainers.

    Cons

    Non-stop traveling to different regions and facilities.


  9. "Social Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Child Protective Services Case Mansger III in Dyersburg, TN
    Former Employee - Child Protective Services Case Mansger III in Dyersburg, TN
    Doesn't Recommend

    I worked at Tennessee Department of Children's Services (More than 10 years)

    Pros

    To protect children from neglect and abuse and assist families in solving the ongoing issues that cause children to be deemed unsafe

    Cons

    Policies are driven by dollars and written by people that have never ever worked on the front lines of the neglect and abuse of children

    Advice to Management

    Lead from the front lines trusting those workers that know when a child is unsafe and needs to be removed from parents. In other words the investigator needs to make the decision that a child is unsafe not placing a call to every supervisor and attorneys for the Department to see "IF"the child needs to be removed


  10. Helpful (1)

    "Stepping Stone ONLY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ustodial and Noncustodial Case Manager/Task Supervisor in Chattanooga, TN
    Former Employee - Ustodial and Noncustodial Case Manager/Task Supervisor in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Tennessee Department of Children's Services full-time (More than 10 years)

    Pros

    Gets you experience in the social services field. Flexible schedule Work with many different situations and populations Can sometimes make a difference

    Cons

    Everyday is unpredictable Stressful May have to spontaneously travel any given day Very little opportunity for advancement Administration/ Supervisors are more concerned with numbers and spreadsheets than the well-being of the children and families served Most people who promote are undeserving and incompetent. They are only friends with management and know how to "play the game".

    Advice to Management

    Please build on the strengths of the employees. Make sure people are promoting based on their qualifications Work to properly distribute work responsibilities; opposed to putting it all on case workers. If you supervise case workers, also advocate for them


  11. Helpful (1)

    "Too Much Negativity to Fit in this Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Child Protective Services in Clarksville, TN
    Current Employee - Child Protective Services in Clarksville, TN
    Doesn't Recommend
    Negative Outlook

    Pros

    The ability to transfer to different locations in the state is good if you would like to relocate. Also transferring between departments if you are in good with the management from the other sects is a plus...emphasis on "if you are in good with the management from the other sects"

    Cons

    too many to list; the state does not care about its workers. the harder you work, the more you're worked and punished (with more case assignments). also, the only way to advance is to kiss butt no matter how great your numbers are. not for those who are unable to suck up to others. if you can kiss butt and like to gossip, this is the place for you.

    Advice to Management

    Politics are horrible working here. Too much to text.


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