Tennessee Department of Children's Services Reviews | Glassdoor

Tennessee Department of Children's Services Reviews

Updated December 18, 2017
35 reviews

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2.3
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35 Employee Reviews

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  1. "Case Manager II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Nashville, TN
    Current Employee - Case Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    advocate for families help them

    Cons

    No superviosry support in work


  2. Helpful (1)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Memphis, TN
    Current Employee - Case Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    Flexible schedule, will obtain good interview and communication skills. Can be a rewarding experience making a difference with the families.

    Cons

    It’s all about numbers, upper management does not care about quality work. It’s all about how many times you seen a child each month so the state gets paid. Seeing a child twice a month which is the goal can be very difficult when you have a high caseload and/or have sibling cases and they live in different homes and go to different schools which brings to me to add to the fact that you drive A LOT. Then you have to factor in putting in your documentation’s, assessments, paperwork, court, meetings, and trainings that are sometimes all day trainings. It’s a very doable job if you’re extremely organized but it’s a very difficult job when they want you to do things a certain way which can be tedious, time consuming and unnecessary. Very repetitive work, very political office environment. I’ve seen people leave in less than six months due to poor leadership, it’s all about kissing butt to get ahead and if you’re not the kiss butt type you won’t advance. The office environment is very unprofessional, open office space with cubicles and loud conversations can be a distraction.

    Advice to Management

    If you want people to stay you have to actually care about your employees..

  3. "CPS INVESTIGATOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at Tennessee Department of Children's Services full-time (Less than a year)

    Pros

    Competitive salary
    Work from home options
    Great benefits

    Cons

    No supervisor or manager support
    Will work more than 24/day
    No room for self car


  4. "DCS Legal Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Administrative Assistant in Clinton, TN
    Current Employee - Legal Administrative Assistant in Clinton, TN
    Recommends
    Neutral Outlook

    I have been working at Tennessee Department of Children's Services full-time (More than 3 years)

    Pros

    Decent health care benefits, 401k, reimburse mileage, accrue vacation and sick leave, and it's Monday through Friday day shift. They'll pay for one college class a semester.

    Cons

    No overtime, or comp time. Not much room for advancement unless you work in the case management field.


  5. Helpful (1)

    "Case Manager II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Tennessee Department of Children's Services full-time

    Pros

    Serving families and children. Ongoing professional development.

    Cons

    Long hours. Work is never ending. No such thing as being caught up.


  6. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Nashville, TN
    Former Employee - Case Manager in Nashville, TN
    Recommends
    Positive Outlook

    I worked at Tennessee Department of Children's Services (More than a year)

    Pros

    Flexible schedule, exposure to community resources, great job to gain experience working with variety of clients in various settings.

    Cons

    Very stressful, low pay, lack of support from supervisors


  7. Helpful (2)

    "Worst agency to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Tennessee Department of Children's Services full-time (Less than a year)

    Pros

    It was a means to feed my family.

    Cons

    You are required to neglect your family and children to care for others, you can be up all night on call and still have to work the next day, you use your own vehicle to transport kids, no support from management. There were a lot of "sexual scandals" when I worked there. It felt more like a cult than a place of business. Not much diversity in certain regions, overall very unprofessional, it was a nightmare working for DCS. If I could give negative stars I would. Everyone I was hired with is no longer there and it hasn't been a year yet.

    Advice to Management

    There is a reason the turnover rate is so high. Weed out the rotten apples, hire real professionals. You are losing valuable people by choosing to keep certain managers and team leaders.

  8. "DCS Case Manager 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    Helping people that needed guidance. Good benefits. 12 paid holidays. There are lateral opportunities, but Supervisors take it personal when one applies.

    Cons

    Unless you are in a metro area, it’s possible to cover many other counties. Including the one you’re assigned. Turn over rate is high. If you are single it’s a great job. If you are CPS you are expected to run and go at a moments notice. The pay is not worth what is expected. Overtime is offered, but then upper management complains about OT.

    Advice to Management

    The turn over rate speaks for itself. Every office needs more CM’s.


  9. "secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Secretary in Dickson, TN
    Former Employee - Secretary in Dickson, TN
    Recommends
    Neutral Outlook

    I worked at Tennessee Department of Children's Services full-time (Less than a year)

    Pros

    good people, fun place to work

    Cons

    none none none none none

    Advice to Management

    non


  10. Helpful (3)

    "Just Sad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSW in Maryville, TN
    Former Employee - FSW in Maryville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tennessee Department of Children's Services full-time (More than a year)

    Pros

    Chance to help families. Many of the children you come in contact with are generally great kids. You just wish you could have more time to focus on them.

    Cons

    The hours are all over the place. The caseload is too much for one person to do. No support from upper management. You rarely see the children. You deal more with the parents and the court. The job is overwhelming demanding with policies and requirements. Paperwork and meeting never end. The state's database is a nightmare to work with. Turnover is terrible. There is hardly ever placement for children. The pay is okay, but it is not good enough to put up with all the state will put you through.

    Advice to Management

    Care more and be more willing to help.


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