Terminix Reviews | Glassdoor

Terminix Reviews

Updated October 6, 2017
631 reviews

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2.3
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Terminix CEO Nikhil (Nik) Varty
Nikhil (Nik) Varty
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631 Employee Reviews

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Pros
  • Sales reps, receive company car, gas card , ipad (in 39 reviews)

  • Company provide you a car and gas card (in 17 reviews)

Cons
  • There is also no work/life balance (in 31 reviews)

  • They work you extremely long hours (in 43 reviews)

More Pros and Cons

  1. "Worst Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Terminix full-time

    Pros

    None at all! No life at all.

    Cons

    Treats employees horribly ! Never go there!


  2. "Outside Sales Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Terminix full-time

    Pros

    solid benefits, recognized brand name

    Cons

    Poor training, shoddy if any resources for prospecting & contact management

    Advice to Management

    ill advised company car rules, OSPs up for success with right tools

  3. Helpful (1)

    "Over promised pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Baton Rouge, LA
    Former Employee - OUTSIDE SALES in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Terminix full-time (More than a year)

    Pros

    Good training program. Good service and sells people. Weekly meeting to keep you informed. Company car with gas card. Can use for personal use but have to claim miles.

    Cons

    Most sales leads were current customers who call in to complain about service. Expected you to up sell the customers who were complaining.

    Advice to Management

    Don't promise what you can't deliver


  4. "Outside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Terminix full-time

    Pros

    There are no positives minus the free food

    Cons

    Hours, Weekends, Mandatory Call Time, Draw


  5. Helpful (2)

    "Pest Control Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Terminix full-time

    Pros

    Great Pay, Take home Company vehicle

    Cons

    A lot of unnecessary Stress due to Corporate atmosphere

    Advice to Management

    Xanex


  6. "Wouldn't recommend their service or working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Lewisville, TX
    Current Employee - Senior Customer Service Representative in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Terminix full-time (Less than a year)

    Pros

    The contest where you win money for surveys, and ctvs is cool. Then being able to use Pto on the spot and sick time on the spot is great.

    Cons

    Micromanaging even when you're leading the company, the call volume doubles the amount of associates answering the calls. Half the supervisors look like they wanna hide when you walk to them for help, the company as a whole provides poor customer service, as a rep you're set up for failure.. the service managers don't want to work they won't even talk to an angry customer requesting to speak with a manager, let alone help get anything of real importance done. Then the call center gives you points for your surveys and penalizing you when they drop but when we are clicking back over to ultimately NOT handle the customers issue or it's already been 5-6 days and the customer hasn't even gotten a call back from the branch, a good survey can be kissed goodbye when you're clicking over with no REAL solution.

    Advice to Management

    Hire better managers, poor character judgement


  7. "ALL TALK NO ACTION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Terminix full-time (More than 5 years)

    Pros

    Terminix is a good company for learning proper customer service they know without customers they fail. they will work with customers.

    Cons

    Terminix management is all talk and no action for loyal hard committed employees. they play favorites and do not compensate fairly employees doing the same job and one is getting huge commission and the other employees receive hourly pay. the advancement is not there they pretend to want to hire within but already know they are looking outside.

    Advice to Management

    Take a look at the total makeup of management ethnic background vs entry level customer service and technicians. you will see the impression given.

  8. "REVIEW oF TERMINIX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Tech in Roselle, NJ
    Former Employee - Field Tech in Roselle, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Terminix full-time (More than 5 years)

    Pros

    payed well if you get a good route. good training and internal support.company vehicle and gas card. Commisions available if you can upsell

    Cons

    no matter how well you performed they wanted more,if you sold 4 units this week they expected 6 next week. So mangers were never satisfied. lots of unkept promises.

    Advice to Management

    im sure they are all doing the best that they could because there getting presuure from corporate and passing it on to the man in the field


  9. Helpful (1)

    "Outside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OSP in Fresno, CA
    Former Employee - OSP in Fresno, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Terminix full-time (More than 5 years)

    Pros

    Lots of leads. A lot of leads are complaining customers, LOTS

    Cons

    Commission structures keep changing. keep raising rates while other companies don't. Sales model does not work in all territories.

    Advice to Management

    Pay inspectors a flat salary ya make enough off of customers.


  10. Helpful (1)

    "Sowewhat organized chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Terminix full-time (More than 3 years)

    Pros

    Good techs and sales people, benefits, company car. Coworkers are great, insurance is ok, vacation and sick time and personal days.

    Cons

    Upper management, communication, lack of recognition, unrealistic goals. Constant changing of corporate people. Negative environment, no focus on positive! Beware

    Advice to Management

    You are only as good as your front line associates. You are losing excellent people and don't seem to care. Take care of your people!


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