Tesco Bank Reviews | Glassdoor

Tesco Bank Reviews

Updated February 23, 2017
90 reviews

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Full-time Part-time

3.0
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Tesco Bank CEO Benny Higgins
Benny Higgins
44 Ratings

90 Employee Reviews

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Pros
  • Great work life balance in an ever evolving new bank (in 9 reviews)

  • Great people, customer focus and a supportive atmosphere (in 10 reviews)

Cons
  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "If your face fits..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CIO in Edinburgh, Scotland (UK)
    Current Employee - CIO in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    - Modern, spacious office good for travel links
    - Onsite subsidised Costa Coffee
    - Many colleagues genuinely working hard to make the bank a better place
    - A true 9-5 working culture; no pressure to work extra hours
    - Working from home is actively encouraged
    - Job autonomy
    - Lots of focus on supporting local charities and community initiatives

    Cons

    - Too many silos
    - Culture of secrets; people can be very conspiratorial and strategically hoard information
    - People quick to blame others when things inevitably go wrong
    - RBS like culture of poisonous politics, nepotism and point scoring
    - Little or no transparency between leadership team and managers
    - Culture of snobbery; if you're a WL1, watch out because some people will look down on you
    - Massive gap in benefits between WL1 and WL2, especially around bonus payment
    - Lack of direction and poor execution of the bank's vision by the leadership team
    - Processes, processes, processes; trying to get stuff done is like death by 1,000 cuts
    - IT strategies aren't fit for purpose
    - Innovation is rare and IT systems are a massive hindrance to doing the job
    - VDI not fit for purpose
    - "Jobs for the boys" culture means progression can be difficult if you're not friendly with the right people
    - Some teams try to work in an Agile manner but are thwarted but waterfall rules
    - Bank is treated like just another store
    - Four weekly pay schedule makes budgeting very difficult

    Advice to Management

    Practice what you preach. Implement better IT systems so people can work effectively. Get rid of VDI/VDM. Treat everyone fairly on their merit and not work level. Do something about the RBS style culture and people who deliberately hinder innovation because they're scared it threatens their job.


  2. Helpful (2)

    "Boring repetitive job at Tesco Bank,Glasgow"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland (UK)
    Former Employee - Customer Service Representative in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Very few ,some nice people and nice canteen.

    Cons

    Where shall I begin? If your face fitted you were fast tracked to promotion. To many who were not mature enough were given the role of "managers". Snowflakes who could not train ,coach or inspire.
     Expected to to learn everything about Loans, Savings and Credit cards with poor training.
     I was there 3 years and never had the chance to move anywhere else ,as they chose their favourites ,to move into other better departments.
    Pay was nothing great , and the call centre had become more crowded as they crammed more staff in because everyone had to be an " expert" and be multi-trained for no extra pay. Even though the "managers" never knew the answers and would always bluff their replies when they could not answer a question. True customer service meant nothing to them.

    Advice to Management

    Do not employ brown nosers into management positions.People so full of themselves and so obviously false. When something is wrong ,open your mouth as opposed to brushing it under the carpet.Talented people should be rewarded. Notice them. Do not expect someone to do the exact
    same job for 3 years or more and not get bored rigid.
    The so called 1-2-1 and PDP where total nonsense just to show that they cared. You do not.


  3. "Customers are at the heart of what they do."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle, England (UK)
    Current Employee - Anonymous Employee in Newcastle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Great people, customer focus and a supportive atmosphere.

    Cons

    Need to streamline processes and make things a bit easier but they have the right intentions and feel they're working to improve this.

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "A great culture could prosper if senior leaders walked the talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Great people and the potential is there for the Tesco Values to really drive change but it has to be implemented at all levels throughout the bank.

    Cons

    The lack of applying the Tesco Values. They were aptly described as values that should act as a moral compass on the decision making in the bank. Too few Senior Managers/Leaders applied them in their decision making and working there felt more like a typical RBS subsidiary.
    The benefits are not as competitive compared to competitors.

    Advice to Management

    Just believe in the values that you are peddling and feel the freedom and impact that they can have on both your customers and staff.


  6. Helpful (1)

    "tesco bank call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Glasgow, Scotland (UK)
    Current Employee - Csr1 in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank part-time (More than 3 years)

    Pros

    fair to employees, good to work for, happy environment, listens to staff

    Cons

    can be strict, not everyone on equal pay

    Advice to Management

    have everyone starting on equal pay


  7. Helpful (2)

    "Full time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Newcastle, England (UK)
    Current Employee - Customer Service Associate in Newcastle, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tesco Bank (More than 5 years)

    Pros

    Some great people at a low level that keep the company going.

    Cons

    some awful people in team leader positions that hindre the company, they blagged a job by talking a good job and then cannot deliver and wander around drinking cost coffee and going to 'meetings'.

    The management dont listen to staff concerns i.e wages, shifts and the results of the annual survey (pen pushing exercise) are just swept under the carpet.

    Advice to Management

    Listen to your staff or you will lose even more.


  8. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Brighton, England (UK)
    Current Employee - Customer Service in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank part-time (More than 3 years)

    Pros

    The good thing is that it is above minumum wage

    Cons

    There isn't progress if you want to follow your career.

    Advice to Management

    They should listen more to colleagues.


  9. "WL1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resourcing Consultant in Edinburgh, Scotland (UK)
    Current Employee - Resourcing Consultant in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    Fully supportive team with Flexible working. Varied work and environment. Fantastic benefits and competitive salary.

    Cons

    WL1 Maternity benefits only kick in after 2 years service.

    Advice to Management

    Look at Maternity benefits to be inline with other large organisations.


  10. Helpful (3)

    ""Jobs for the boys""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle, England (UK)
    Former Employee - Customer Service Representative in Newcastle, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Good place to work if youve come from a previous insurer where everybody seemed to migrate from. If thats the case, expect to go far, quickly. Onsite Costa coffee (as advertised by Tesco bank on their job adverts) close to metro and bus links.

    Cons

    If your face doesnt fit dont expect to get anywhere. Certain member of staff flit from job to job, which are never advertised, these are normally "development opportunities.
    If you are lucky enough to get an interview for an internal position be aware it may have already been filled but the interview is just an excuse to appear everything has been done fairly. Staff doing the same job for vastly different sums of money.

    Advice to Management

    Listen to your staff and stop brushing staff concerns under the carpet. The WMTY survey answers never get actioned, and whey they do its only ever very loosely related to the concerns.


  11. Helpful (5)

    "No vision, no strategy, no leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Edinburgh, Scotland (UK)
    Current Employee - IT Department in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than 3 years)

    Pros

    Good work life balance, decent social life if your into that sort of thing

    Cons

    After CIO change in 2014. they struggle to organize themselves, lots of "land grabbing" and too much "political games". New "management" don't have vision, there is no strategy in place and there are no leadership at all. Nobody want to take responsibility for anything. High staff turnover, badly organized, no cross talk between project areas.
    Barely any opportunities for progression, based on "popularity" and not merit.
    Salary stagnant and no wage rises.



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