Texas Department of Family and Protective Services Reviews | Glassdoor

Texas Department of Family and Protective Services Reviews

Updated April 22, 2019
388 reviews

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Howard Baldwin
72 Ratings

Employee Reviews

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Pros
Cons
  • "I was told during hiring that there would be time for me to work on my masters in social work and there would be a work-life balance" (in 26 reviews)

  • "Long hours, high turnover, high caseloads" (in 38 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investigatot
    Current Employee - Investigatot
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Texas Department of Family and Protective Services full-time (More than 5 years)

    Pros

    Great Benefits! Fast Pace.

    Cons

    On call and working holidays.


  2. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CPS FBSS Specialist III in Houston, TX
    Former Employee - CPS FBSS Specialist III in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than 5 years)

    Pros

    Increase in Base Salary
    Primarily Flexible Schedule
    Health Benefits

    Cons

    Client Population
    Inefficient Organization
    Take Advantage of Client's Rights
    Foster Children are Over-medicated

    Advice to Management

    Supervisors, Program Directors, and Administrators need retraining from Legal Department. There needs to be consistency on directives all across the board.

  3. "CPS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    Great family and children to work with

    Cons

    High caseloads/Lots of travel


  4. "Very difficult position; both mentally and physically, which requires a lot of patience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alternative Response Specialist III (CPS Investigator) in Austin, TX
    Former Employee - Alternative Response Specialist III (CPS Investigator) in Austin, TX

    I worked at Texas Department of Family and Protective Services full-time (More than a year)

    Pros

    - Helping families and victims of child abuse and/or neglect is rewarding
     - Get paid extra for mileage traveled
     - Can work from home or from the office
     - Get compensatory time along with other hourly rewards that provide the opportunity to take leave
     - Colleagues within units are helpful
     - Can be granted overtime

    Cons

    - Extremely mentally and physically draining
     - Have to use own vehicle for travel
     - Case loads tend to get extremely high making it difficult to manage time
     - Very difficult to have a work/life balance
     - In some instances, investigators are required to work overnight hours
     - Working after hours is almost a given
     - A lot of policy is expected to be followed
     - Extremely stressful because lives could be in an investigator's hands
     - A lot of false reports are submitted by adults
     - Some children claim false allegations
     - A lot of petty reports between ex-spouses are submitted
     - Pay does not reflect the amount of work that is required


  5. "Horrible for Caseworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Texas Department of Family and Protective Services full-time

    Pros

    Very flexible schedule, mostly worked from home or coffee shops

    Cons

    No support for caseworkers. Worked way more than 40 hours a week for no compensation. Things aren't done by rules. There's not enough resources to help clients.


  6. "Lack of Good Leadership"

    StarStarStarStarStar
    Former Employee - Family Based Safety Services Worker
    Former Employee - Family Based Safety Services Worker

    I worked at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    Ability to work from home. A lot of on-the-job-training.

    Cons

    Never know what your schedule will be.

    Advice to Management

    Better training for supervisors.


  7. "CPS Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Child Protective Services Investigator in Dallas, TX
    Former Employee - Child Protective Services Investigator in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (Less than a year)

    Pros

    Great health insurance and benefits.

    Cons

    Long hours, high turnover, high caseloads.

  8. "rewarding, fun, family, fast-paced, chaotic, no work-life balance, lots of overtime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Trinity, TX
    Former Employee - Investigator in Trinity, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than 3 years)

    Pros

    - very rewarding job
    -working with families and keeping them together
    -keeping kids safe
    -coworkers understand secondary trauma because they experience it too
    -coworkers like family

    Cons

    -red tape and government and community politics
    -have to keep stakeholders happy
    -constantly changing policies and laws
    -hectic and chaotic
    -no work and personal life balance; no time for personal life
    -stressful
    -higher ups (program directors on up) seem to forget what it is like to be in the field
    -unrealistic expectations as far as time management
    -in my region, policies stretched even further than state policies as far as first contact and documentation;l 24 hour documentation was made same day documentation as well as contacts for priority 1 and 2 cases
    -high turnover rate

    Advice to Management

    -Listen to what your workers are saying as far as what is realistic and feedback and complaints
    -remember your days in the field
    -allow time for personal life for those with and without their own children
    -remain professional in criticism and feedback


  9. "Excessive Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Fort Worth, TX
    Former Employee - Investigator in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than a year)

    Pros

    Pay with only a bachelors degree, experience working with so many people, flexibility with starting and ending hours.

    Cons

    Within my first month on the job, I have 16 cases which had to be touched every 2-3 days, while having a case assigned every day or every other day. I was told during hiring that there would be time for me to work on my masters in social work and there would be a work-life balance. After working 60-70 hour weeks and turning papers in on Saturday nights at 11:55pm at a QT parking lot while on a case that came out that was my client, I knew that if I continued down this path I would no give those who needed me everything.

    Advice to Management

    It comes down to the state giving more works and supervisors being more supportive. When teams were smaller then you received more cases. I unit would be given a set number of cases and it was divided. Within working there and taking on cases for two months we had people promoted or move units, so it was just three people working the cases of 5-6 people.


  10. "Support? Not here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CPS Supervisor in Lufkin, TX
    Former Employee - CPS Supervisor in Lufkin, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Texas Department of Family and Protective Services full-time (More than 10 years)

    Pros

    Good pay, great benefits, retirement program

    Cons

    No support for upper management...more concerned about numbers than clients

    Advice to Management

    Don’t forget the reason we have this job