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Texas Department of Family and Protective Services

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Texas Department of Family and Protective Services

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Texas Department of Family and Protective Services Reviews

Updated Nov 29, 2022

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Found 897 of over 913 reviews
2.9
37% Recommend to a Friend
38% Approve of CEO

Found 899 of over 913 reviews

2.9
37%
Recommend to a Friend
38%
Approve of CEO
Texas Department of Family and Protective Services Commissioner Howard Baldwin (no image)
Howard Baldwin
191 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Texas Department of Family and Protective Services and is not affected by filters.

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  1. 5.0
    Current Employee

    Caring, positive atmosphere

    Sep 13, 2022 - Legal Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employees care about their jobs and helping families and are friendly and courteous. Remote options help with saving on gas and childcare.

    Cons

    No moving up in pay once your limit is hit.

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  2. 3.0
    Current Employee, more than 5 years

    Longevity? Yes. Stress? Yes

    Nov 21, 2022 - Intake Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you are looking for a long lasting career, this is the agency for you.

    Cons

    Some of the situations you encounter regarding the abuse and neglect of children and elderly persons can be very stressful and heartbreaking.

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  3. Join the Texas Department of Family and Protective Services team
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  4. 3.0
    Current Employee

    Poor training

    Oct 8, 2022 - Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of the people that work here are great teammates. Exciting/unpredictable work, lots of overtime available.

    Cons

    3 month training doesn’t even prepare you for the job, then you feel completely incompetent and everyone around you is too busy to help much. You get screamed at all day by parents. They require 10% of your pay to go into retirement and you don’t see any overtime until you have racked up 100 hours of it, so the beginning of this job makes it really not worth what money you are making.

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  5. 3.0
    Former Employee, more than 1 year

    CPS Investigator I

    Nov 29, 2022 - CPS Investigator I in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits were a plus, supervisors were understanding.

    Cons

    no work life balance, pay is not enough for Travis County.

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  6. 2.0
    Former Employee

    Company

    Nov 15, 2022 - Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is a job to be passionate about I love protecting and ensuring safety of children. Benefits, retirement plans are great. PTO and overtime opportunities

    Cons

    Sometimes the mental stress is not worth the pay. The company will lose a lot of people and then blame you for the lack of casework getting done. For example 9 people doing the job of 20. Then the jobs comes back and blames you for the lack of work . Needs better management. They will switch management every year. There is very minimum preparation for what you are really being task with. First year was amazing under different leadership second year was horrible and resulted in me having major depression. No job is worth this! Beware!!! It really depends on what you want out of a job. It could be great but wasn’t for me

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  7. 2.0
    Current Employee, more than 10 years

    Get in for the experience then get out

    Nov 28, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you get a good group to work with, this job is rewarding and flexible.

    Cons

    Zero accountability from the top down. Commissioner not vested in creating cohesive teams or establishing trust within leaders throughout the State.

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  8. 2.0
    Current Employee, more than 5 years

    Needs Work

    Nov 15, 2022 - Investigator Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers, Annual Leave, Sick Leave, Travel Reimbursement, ability to move around with in after 1 year, or move out in other state positions outside of DFPS. Some supervisors are great depending who you get as one. Pay ok could be more.

    Cons

    Your just a body, a robot. Investigations has a high turnover due to expectations with massive case loads. Difficult for people with kids to include kids in sports. Some supervisors micromanage even tenured staff when unnecessary. Demands are high and burnt out will be too.

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  9. 3.0
    Former Employee, less than 1 year

    Overall okay place to work.

    Nov 21, 2022 - Administrative Assistant in Marshall Northeast, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are wonderful! Hours were great!

    Cons

    They don’t give raises and even if you have several years of experience , you still start at the bottom base pay.

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  10. 4.0
    Current Employee

    Overall positive

    Nov 20, 2022 - Social Worker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits. Great people who truly have a heart for the work.

    Cons

    No increase in salary unless you change positions/promote. Poor/incompetent management/leadership in some departments.

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  11. 3.0
    Current Employee, less than 1 year

    Cpi

    Nov 4, 2022 - CPI 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule Nice co workers Work from home

    Cons

    Over time is mandatory if over 20 cases Short staff Overwhelming

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Viewing 1 - 10 of 899 Reviews
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Texas Department of Family and Protective Services Reviews FAQs

Texas Department of Family and Protective Services has an overall rating of 2.9 out of 5, based on over 913 reviews left anonymously by employees. 37% of employees would recommend working at Texas Department of Family and Protective Services to a friend and 27% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Texas Department of Family and Protective Services employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Texas Department of Family and Protective Services. This rating has decreased by -4% over the last 12 months.

37% of Texas Department of Family and Protective Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Texas Department of Family and Protective Services 2.1 out of 5 for work life balance, 2.8 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Texas Department of Family and Protective Services to be career development, coworkers, benefits and the cons to be compensation, work life balance, management.

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Glassdoor has 913 Texas Department of Family and Protective Services reviews submitted anonymously by Texas Department of Family and Protective Services employees. Read employee reviews and ratings on Glassdoor to decide if Texas Department of Family and Protective Services is right for you.