Texas Department of Public Safety Reviews | Glassdoor

Texas Department of Public Safety Reviews

Updated March 16, 2017
91 reviews

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Full-time Part-time

2.7
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91 Employee Reviews

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Pros
  • The people are great, and the job is fulfilling and challenging (in 5 reviews)

  • Job security and good employee benefits (in 7 reviews)

Cons
  • The "Good ole boy" network is alive and well, and thriving within this agency (in 5 reviews)

  • Inefficient Upper Management that plays favorites (in 7 reviews)

More Pros and Cons

  1. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Texas Department of Public Safety full-time

    Pros

    the benefits and weekends off

    Cons

    department is not very organized

    Advice to Management

    Please find a way to become more organized


  2. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends

    I worked at Texas Department of Public Safety full-time (More than 10 years)

    Pros

    Job security and good employee benefits.

    Cons

    Some offices can get very busy. Some days you may be asked to stay pass your scheduled time to leave.


  3. "Customer service representative ll"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Texas Department of Public Safety full-time

    Pros

    Somewhat of job security
    Decent pay

    Cons

    Poor management
    November morality ov9


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  5. "Life as a noncommissioned employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Texas Department of Public Safety full-time (More than a year)

    Pros

    Once a month pay during your inprocess people are in place to set up your 401k and texas 457 programs and they rush you through the W4 process

    Cons

    High turnover rate. If you are not a commissioned employee. The mindset is that you can be easily replaced. No career progression, salary is nonnegotiable, 12 month probation, just to name a few


  6. Helpful (1)

    "Statistician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Statistician in Austin, TX
    Current Employee - Statistician in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Texas Department of Public Safety full-time (More than a year)

    Pros

    As with all state agencies all state holidays are paid time off.

    Cons

    Slow to change practices. No opportunities to promote.

    Advice to Management

    Be more open to new perspectives and presentation of data.


  7. "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Texas Department of Public Safety full-time

    Pros

    Meet new people everyday

    Cons

    Pay is just ok and long hours


  8. "DPS Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor II in Austin, TX
    Former Employee - Auditor II in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Texas Department of Public Safety (More than 10 years)

    Pros

    Great opportunity to help Texans. Many opportunities for travel. Great benefits.

    Cons

    Insular work culture. "Who do you know" dominates career advancement. Government agency means a lot of pettifogged rules and backward-thinking management. Lower salary than private sector.


  9. "Technical Services Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff
    Current Employee - Member of Technical Staff
    Recommends
    Neutral Outlook

    I have been working at Texas Department of Public Safety full-time (More than 10 years)

    Pros

    Lots of Good caring folks!

    Cons

    The Pay isn't the best...

    Advice to Management

    Take care of your folks!


  10. "Customer Service Rep III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III
    Current Employee - Customer Service Representative III
    Doesn't Recommend
    Negative Outlook

    I have been working at Texas Department of Public Safety full-time (More than 10 years)

    Pros

    Hours and days worked make for easy home/work balance. Most people I work with are great!

    Cons

    Pay is atrocious for what the job entails. DPS and the State don't seem to be interested in retaining employees. DPS won't listen to any employee suggestions. We are always short staffed, this causes more work for the ones that stay behind. Morale is extremely low! It's difficult to promote at an organization that operates under "the good ole boy" system. Most of the employees I know are looking for other jobs elsewhere.

    Advice to Management

    Listen to your employees! We are on the front lines doing the grunt work. We know what works and what doesn't. Figure out a way to retain employees, DPS is purging good people that work there.


  11. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Texas Department of Public Safety full-time

    Pros

    Some nice people, but they are to PC and allow weak people to stay due to lower salary

    Cons

    They are to concerned about what people think and do not allow managers to defend themselves against false statements.



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