Texas Health and Human Services Commission Reviews

Updated May 26, 2022

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Found 1,159 of over 1,221 reviews

3.1
41%
Recommend to a Friend
48%
Approve of CEO
Texas Health and Human Services Commission Acting Executive Commissioner Phil Wilson (no image)
Phil Wilson
121 Ratings

Top Review Highlights by Sentiment

Pros
  • "State job great benefits and working from home was great.(in 163 reviews)
  • "Great people to work with with a wonderful mission to provide services to senior and disabled Texans(in 43 reviews)
  • "The ONLY benefit for working here is the free health insurance for a single person without children.(in 27 reviews)
  • "good benefits and time off(in 25 reviews)
  • "Good job security.(in 24 reviews)
Cons
  • "Low pay and very micro managed.(in 128 reviews)
  • "Poor management with high turnover rates(in 67 reviews)
  • "Low salary compare to market(in 31 reviews)
  • "There is no training provided by the company(in 25 reviews)
  • "The managers don't really care about their staff and this is one reason why it does not work.(in 21 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Texas Health and Human Services Commission and is not affected by filters.

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  1. 5.0
    Current Employee, more than 10 years

    Good place

    May 26, 2022 - Works Advisor in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, friendly environment to work in

    Cons

    Overtime is a lot during pandemic

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  2. 5.0
    Former Employee, more than 1 year

    Great Place to work

    Apr 18, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you enjoy serving others - this is a great place to be. The work is valuable and meaningful

    Cons

    The disparity of salaries that can be found in the community-made hiring and the retention of workers difficult.

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    1 person found this review helpful
  3. 1.0
    Current Employee

    Avoid this place

    Mar 17, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They pay on time with rare exceptions

    Cons

    -No work/life balance. Management has failed to manage the workload resulting in mandatory overtime for more than 2 years now. -Everyone has been cross-trained so they can "help out", meaning your job duties, responsibilities, and expertise increased but your pay did not. -You are no longer allowed to leave at the scheduled end of your shift without management's approval -Micromanagement is the name of the game, your work is timed and they will ask questions if you are approaching the time limit, even if there is a good reason. -This has become a glorified call center -Communication is extremely poor. This is an issue they have known about for years and management refuses to fix it. - All leadership roles are filled with poor listeners. Feedback is not appreciated or acted upon. -Recently began requiring your to work on Saturdays with no excuse. If you have plans they expect you to justify why you cannot work. - Want you to work overtime with an hour's notice but require you to ask for time off at least 2 months in advance. Will not approve time off longer than 1 week. - Executive staff has recently begun poaching management for special projects leaving workers without support. - Staff refuse to communicate in English when conducting business despite regulations. - Lots of promises with no followup. They will promise to invest in you and train you, only to cancel it all the next week due to word from central office.

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    9 people found this review helpful
  4. 3.0
    Current Employee, more than 1 year

    You have to not have a financial need and realllly want to help people.

    May 15, 2022 - TEXAS WORKS ADVISOR I in Beaumont, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits: Employer paid health insurance. Employer matched Retirement contribution. Time off (once able to be used). Holidays off. Being able to actually help those in need. Potential to work remotely (after a year). Potential for a flexible schedule (after a year). Internal promotions- they are great about promoting within the organization!

    Cons

    Pay is low. Automatic Texas Retirement contribution from your checks off the top (can’t opt out). It’s a lot of work and micromanagement. They are big on numbers (how many cases you complete). The organization as a whole feels disorganized and things seem to be over-complicated at times.

    1 person found this review helpful
  5. 5.0
    Current Employee, more than 1 year

    Enjoyed working here

    May 20, 2022 - Registered Nurse in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I like working here. Wonderful benefits but be careful.

    Cons

    Pray you have a good manager who is not a micromanager

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  6. 2.0
    Current Employee, more than 5 years

    Run far far away

    Mar 25, 2022 - TWA III 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid on time. Benefits are great.

    Cons

    No care for workers, treated like robots. Mandatory overtime going on 3 years now. Supervisors do too much time talking to each other during the day and have terrible attitudes.

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    1 person found this review helpful
  7. 4.0
    Current Employee, more than 1 year

    Great Employer

    May 19, 2022 - Risk Management Specialist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great teammates are within the agency and a great support system

    Cons

    Sadly field workers do not get paid enough

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  8. 4.0
    Former Employee, more than 1 year

    Great benefits

    May 18, 2022 - Texas Works Advisor II in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing benefits , weekends and major holidays off

    Cons

    Not enough work life balance. Heavy work load

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  9. 1.0
    Former Employee, less than 1 year

    Pay does not align with responsibilities

    Mar 11, 2022 - Texas Works Advisor I, II in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Helping clients in a really urgent, tough time. Excellent retirement match, but you have to be there 5 years first.

    Cons

    Every minute of your day is tracked and watched - micromanaging like I’ve never seen. More focused on getting cases done fast rather than actually doing thorough, high-quality work. “Digging” for prior worker errors (i.e. taking the time to actually review a case before finishing it) is actively discouraged. You’ll get a different answer re: policy/procedures depending on who you ask, and that’s accepted as the norm instead of seen as something management/trainers/policy writers need to work on solving. Any followup or specialized trainings in problem-areas is delivered via a PowerPoint read to you verbatim by a literal AI/robot voice. Both too much training to start, and not enough meaningful support when out in the field.

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    3 people found this review helpful
  10. 2.0
    Current Employee, more than 3 years

    Stressful

    May 13, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good to get experience but definitely a career. Holidays off.

    Cons

    You have quotas for how many cases you work in a day. This job is not for everyone and you cannot shut your mind off once you clock out! MANDATORY OVERTIME and SATURDAYS!

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    3 people found this review helpful
Viewing 1 - 10 of 1,159 Reviews

Texas Health and Human Services Commission Reviews FAQs

Texas Health and Human Services Commission has an overall rating of 3.1 out of 5, based on over 1,221 reviews left anonymously by employees. 41% of employees would recommend working at Texas Health and Human Services Commission to a friend and 39% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Texas Health and Human Services Commission employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Texas Health and Human Services Commission. This rating has decreased by -4% over the last 12 months.

41% of Texas Health and Human Services Commission employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Texas Health and Human Services Commission 2.9 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Texas Health and Human Services Commission to be work life balance, coworkers, benefits and the cons to be culture, career development, management.

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