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Texas Health and Human Services Commission

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Texas Health and Human Services Commission

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Texas Health and Human Services Commission Texas Works Advisor II Reviews

Updated May 15, 2022

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Found 191 of over 1,216 reviews

2.7
19%
Recommend to a Friend
40%
Approve of CEO
Texas Health and Human Services Commission Acting Executive Commissioner Phil Wilson (no image)
Phil Wilson
21 Ratings

Ratings by Demographics

This rating reflects the overall rating of Texas Health and Human Services Commission and is not affected by filters.

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  1. 5.0
    Current Employee

    New Hire

    Mar 17, 2022 - TEXAS WORKS ADVISOR I in Alvin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ability to serve the community and great benefits

    Cons

    No cons to list as this time

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  2. 3.0
    Current Employee, more than 1 year

    You have to not have a financial need and realllly want to help people.

    May 15, 2022 - TEXAS WORKS ADVISOR I in Beaumont, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits: Employer paid health insurance. Employer matched Retirement contribution. Time off (once able to be used). Holidays off. Being able to actually help those in need. Potential to work remotely (after a year). Potential for a flexible schedule (after a year). Internal promotions- they are great about promoting within the organization!

    Cons

    Pay is low. Automatic Texas Retirement contribution from your checks off the top (can’t opt out). It’s a lot of work and micromanagement. They are big on numbers (how many cases you complete). The organization as a whole feels disorganized and things seem to be over-complicated at times.

    1 person found this review helpful
  3. 1.0
    Current Employee

    Avoid this place

    Mar 17, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They pay on time with rare exceptions

    Cons

    -No work/life balance. Management has failed to manage the workload resulting in mandatory overtime for more than 2 years now. -Everyone has been cross-trained so they can "help out", meaning your job duties, responsibilities, and expertise increased but your pay did not. -You are no longer allowed to leave at the scheduled end of your shift without management's approval -Micromanagement is the name of the game, your work is timed and they will ask questions if you are approaching the time limit, even if there is a good reason. -This has become a glorified call center -Communication is extremely poor. This is an issue they have known about for years and management refuses to fix it. - All leadership roles are filled with poor listeners. Feedback is not appreciated or acted upon. -Recently began requiring your to work on Saturdays with no excuse. If you have plans they expect you to justify why you cannot work. - Want you to work overtime with an hour's notice but require you to ask for time off at least 2 months in advance. Will not approve time off longer than 1 week. - Executive staff has recently begun poaching management for special projects leaving workers without support. - Staff refuse to communicate in English when conducting business despite regulations. - Lots of promises with no followup. They will promise to invest in you and train you, only to cancel it all the next week due to word from central office.

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    8 people found this review helpful
  4. 2.0
    Current Employee, more than 3 years

    Stressful

    May 13, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good to get experience but definitely a career. Holidays off.

    Cons

    You have quotas for how many cases you work in a day. This job is not for everyone and you cannot shut your mind off once you clock out! MANDATORY OVERTIME and SATURDAYS!

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    2 people found this review helpful
  5. 1.0
    Former Employee, less than 1 year

    Pay does not align with responsibilities

    Mar 11, 2022 - Texas Works Advisor I, II in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Helping clients in a really urgent, tough time. Excellent retirement match, but you have to be there 5 years first.

    Cons

    Every minute of your day is tracked and watched - micromanaging like I’ve never seen. More focused on getting cases done fast rather than actually doing thorough, high-quality work. “Digging” for prior worker errors (i.e. taking the time to actually review a case before finishing it) is actively discouraged. You’ll get a different answer re: policy/procedures depending on who you ask, and that’s accepted as the norm instead of seen as something management/trainers/policy writers need to work on solving. Any followup or specialized trainings in problem-areas is delivered via a PowerPoint read to you verbatim by a literal AI/robot voice. Both too much training to start, and not enough meaningful support when out in the field.

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    2 people found this review helpful
  6. 3.0
    Current Employee

    Rewarding but stressful

    May 5, 2022 - Texas Works Advisor II in Athens, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, decent salary

    Cons

    Tons of stress added daily, rarely get raises.

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  7. 4.0
    Current Employee

    Great place to work

    May 1, 2022 - Texas Works Advisor II in Killeen, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job, people, and experience

    Cons

    No cons I can think of

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  8. 2.0
    Former Employee, more than 1 year

    Good benefits, lots of repetitive work

    May 12, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good healthcare benefits Monday through Friday

    Cons

    Rate of pay Repetitive work Training isn’t as long as it needs to be

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  9. 2.0
    Current Employee, more than 5 years

    Poor pay and

    Mar 23, 2022 - Texas Works Advisor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are good, but the take home pay is not a livable wage. You will be forced to pay into the ERS system, so your after tax amount is not fully accessible.

    Cons

    The pay potential is below average for this job and there is a lot of stress. You will also be forced to do overtime on weekends and some nights until 8pm. The weeknight mandatory overtime comes with no notice. You’ll be told at 4pm that you will be expected to stay because of the unreasonable goals the agency faces each day.

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    1 person found this review helpful
  10. 3.0
    Current Employee, more than 3 years

    Good to get your foot in the door but once you get the chance move on.

    Mar 28, 2022 - Texas Works Advisor II in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good medical benefits, pension. I am fortunate enough to have an awesome boss and good co-works.

    Cons

    Too much work for the pay, long days and lots of mandatory overtime.

    1 person found this review helpful
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