Texas Health and Human Services Commission Texas Works Advisor II Reviews

Pros

They pay on time with rare exceptions

Cons

-No work/life balance. Management has failed to manage the workload resulting in mandatory overtime for more than 2 years now. -Everyone has been cross-trained so they can "help out", meaning your job duties, responsibilities, and expertise increased but your pay did not. -You are no longer allowed to leave at the scheduled end of your shift without management's approval -Micromanagement is the name of the game, your work is timed and they will ask questions if you are approaching the time limit, even if there is a good reason. -This has become a glorified call center -Communication is extremely poor. This is an issue they have known about for years and management refuses to fix it. - All leadership roles are filled with poor listeners. Feedback is not appreciated or acted upon. -Recently began requiring your to work on Saturdays with no excuse. If you have plans they expect you to justify why you cannot work. - Want you to work overtime with an hour's notice but require you to ask for time off at least 2 months in advance. Will not approve time off longer than 1 week. - Executive staff has recently begun poaching management for special projects leaving workers without support. - Staff refuse to communicate in English when conducting business despite regulations. - Lots of promises with no followup. They will promise to invest in you and train you, only to cancel it all the next week due to word from central office.

Pros

Good to get experience but definitely a career. Holidays off.

Cons

You have quotas for how many cases you work in a day. This job is not for everyone and you cannot shut your mind off once you clock out! MANDATORY OVERTIME and SATURDAYS!

Pros

Helping clients in a really urgent, tough time. Excellent retirement match, but you have to be there 5 years first.

Cons

Every minute of your day is tracked and watched - micromanaging like I’ve never seen. More focused on getting cases done fast rather than actually doing thorough, high-quality work. “Digging” for prior worker errors (i.e. taking the time to actually review a case before finishing it) is actively discouraged. You’ll get a different answer re: policy/procedures depending on who you ask, and that’s accepted as the norm instead of seen as something management/trainers/policy writers need to work on solving. Any followup or specialized trainings in problem-areas is delivered via a PowerPoint read to you verbatim by a literal AI/robot voice. Both too much training to start, and not enough meaningful support when out in the field.

Pros

The benefits are good, but the take home pay is not a livable wage. You will be forced to pay into the ERS system, so your after tax amount is not fully accessible.

Cons

The pay potential is below average for this job and there is a lot of stress. You will also be forced to do overtime on weekends and some nights until 8pm. The weeknight mandatory overtime comes with no notice. You’ll be told at 4pm that you will be expected to stay because of the unreasonable goals the agency faces each day.