Thames Water Reviews | Glassdoor

Thames Water Reviews

Updated February 18, 2017
80 reviews

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Full-time Part-time

3.0
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Thames Water CEO Martin Baggs
Martin Baggs
41 Ratings

80 Employee Reviews

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Pros
Cons
  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

  • Work life balance not great - very little perks (in 3 reviews)

More Pros and Cons

  1. "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodley, NC
    Current Employee - Anonymous Employee in Woodley, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    A great team of people throughout the business, hard work is often rewarded, and the management are always on hand to support you in any matter.

    Cons

    Not enough staff to achieve what they want to, and the staff that are there are are pushed to deliver.

    Advice to Management

    Employ more staff, focus on what you want to achieve and stick to the same plan and see it through.


  2. "Quite like it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, PA
    Current Employee - Anonymous Employee in Reading, PA
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than 3 years)

    Pros

    Big company, loads of responsibility early on. Thrown into it all. Great to be part of a company on the up. Keeping tap water tasty and safe. Love being able to say I'm part of that.

    Cons

    Massive companies take time to change. There's also a lot of layers of management which can dilute messages from the top down or bottom up.

    Advice to Management

    Get out of the office and into the field as often as possible.


  3. "Excellent company to help with your career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredibly supportive to staff, they actively encourage everyone to second in to other departments to get a better understanding of the business as well as work on their career goals.

    There are a lot of training opportunities and CPD for anyone with professional qualifications.

    Social company, they do regular time out for tea in order to ensure staff recognise the need to get away from work for a small break during the day while allowing everyone to get together and chat.

    Cons

    Canteen food is lacking but at least there is one. Under a certain level, benefits are minimal but as soon as you get to management level the bonuses and car allowance are automatic and high, leaves anyone under that level feeling a bit under appreciated

    Advice to Management

    Share out the bonuses, just a little less to management staff would create a pot for L6 and L7+

    Find another caterer!


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  5. "Good - in parts"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Thames Water full-time (More than 3 years)

    Pros

    Opportunities for moving around a large company in different roles.

    Cons

    Can be very political in some areas - lots of 'who you know, not what you know'.

    Advice to Management

    Clamp down on favouritism and welcome diversity.


  6. "It's not what you know, it's who you know."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Reading, England (UK)
    Current Employee - Team Manager in Reading, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than 5 years)

    Pros

    Nice colleagues. Take health and safety very seriously. Good approach to flexible working.

    Cons

    No promotion based on ability.
    No very good benefits.
    Not getting feedback from wider business before making key changes.

    Advice to Management

    Do not overlook staff who have gone above and beyond. Promote staff based on MERIT and their ability. Not just because their face fits, or they are a 'yes' person.


  7. "Your staff are your best assest, treat them as such.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)
    Doesn't Recommend
    Positive Outlook

    I worked at Thames Water full-time (Less than a year)

    Pros

    Good Benefits Scheme
    Work Life Balance (on first appearance)
    Stable Organisation

    Cons

    Passive aggressive behaviour from mgmt.
    You must agree / be a yes person to get on in this business.
    Unfortunately witnessed 2 members of my team being bullied by mgmt. abd the grievance raised was laughed at by snr management.
    Lack of communication from within teams and constant moving of goals posts mean a chaotic environment.

    Advice to Management

    Empower your staff, delegate responsibility. Trust people to make the right decisions. And listen to staff complaints and concerns, don't just laugh and brush them under the carpet (head office mgmt)


  8. "Commercial"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thames Water full-time (More than 3 years)

    Pros

    Left alone to carry on with role. No interference from reporting manager. Parts of Operation happy to interact and see the benefit of having a commercial department.

    Cons

    Senior management are scared of contractors and always bow to their requirements resulting in significant overspend on contracts. Have to question why TW need a Commercial Director when all they listen to and act upon are the Contractors requirements.


  9. "Inefficient, no forward thinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thames Water full-time

    Pros

    Close to town centre

    Cons

    Hugely inefficient management system. Lots of people employed are 'looking busy' but have no output.
    Rigid management who cannot handle change and have no forward thinking. Everything is fire-fighting, despite issues being on the radar for years. Nothing is addressed tactically and so millions are paid in fines each year through nothing more than bad planning. Lots of people doing jobs they have no experience doing. There's a real 'head in the sand' approach to problems across the company and lots of throwing good money after bad.
    The company is massively behind the times with their computer systems.
    Managers don't trust their employees enough to allow any form of flexible working. There is a whole culture is mistrust with the CEO actively promoting it.
    Don't expect to get a desk, car park place or locker for the first year.


  10. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planning Assurance Coordinator in Reading, England (UK)
    Former Employee - Planning Assurance Coordinator in Reading, England (UK)
    Positive Outlook
    Approves of CEO

    I worked at Thames Water (Less than a year)

    Pros

    Good staff benefit,
    fair work life balance,
    Fair operational structure
    Starting to embrace new technology and operational process

    Cons

    "Selective" in their employment
    Selective on whom to promote,

    Advice to Management

    Employ based on merit.. and not who you are related to within the company


  11. "WQT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walton-on-Thames, England (UK)
    Former Employee - Anonymous Employee in Walton-on-Thames, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Good hours. Fairly menial job of collecting water samples. Nice team. Lovely locations.

    Cons

    Strange management. Very passive aggressive behaviour.

    Advice to Management

    Just be nicer.



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