Thames Water Reviews | Glassdoor

Thames Water Reviews

Updated September 22, 2017
97 reviews

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2.5
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Thames Water CEO Martin Baggs
Martin Baggs
46 Ratings

97 Employee Reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 4 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodley, NC
    Current Employee - Anonymous Employee in Woodley, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    A great team of people throughout the business, hard work is often rewarded, and the management are always on hand to support you in any matter.

    Cons

    Not enough staff to achieve what they want to, and the staff that are there are are pushed to deliver.

    Advice to Management

    Employ more staff, focus on what you want to achieve and stick to the same plan and see it through.


  2. "Quite like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, PA
    Current Employee - Anonymous Employee in Reading, PA
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than 3 years)

    Pros

    Big company, loads of responsibility early on. Thrown into it all. Great to be part of a company on the up. Keeping tap water tasty and safe. Love being able to say I'm part of that.

    Cons

    Massive companies take time to change. There's also a lot of layers of management which can dilute messages from the top down or bottom up.

    Advice to Management

    Get out of the office and into the field as often as possible.

  3. "Good working environment, would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thames Water full-time

    Pros

    There is plenty of room for progression

    Cons

    Management can be very hit or miss


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are great and that makes it a really nice place to work

    Cons

    Poor and inconsistent leadership makes working here a real challenge

    Advice to Management

    Get a strategy together get the support and stick to it


  5. "Great company for opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Reading, England (UK)
    Current Employee - Project Manager in Reading, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Thames Water full-time (More than a year)

    Pros

    Thames offer a great graduate scheme that offers a lot of opportunities if you are unsure which direction you want to take your career in. The staff are for the most part very friendly and helpful and there is a good working environment in most of the offices.

    Cons

    People are often overworked and budget limitations often halt progress.
    Change generally happens very slowly.

    Advice to Management

    Invest more in permanent staff to increase internal skill sets and cut back on the use of contractors.


  6. "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Reading, England (UK)
    Former Employee - Administrative in Reading, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Great location and nice offices
    Loved the canteen!
    Working hours are good (8-4 or 9-5)

    Cons

    Worked as a temp (nearly everyone at Thames is a temp) so no real chance of promotion or job security.
    Glass meeting rooms so everyone can see you, what's that about?!

    Advice to Management

    Include the temps in what's going on in the department where possible as they could end up being there for years, and they make up a large number of the employees. When I worked there in a small team of 7, only 2 of us were temps and we were excluded from every meeting or discussion about the department - it was isolating and really poor management.


  7. "Fair pay but unless your a graduate you go no where."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fair pay but unless your face fits no chance of promotion. Ok offices little jaded in places. Pension is quite good.

    Cons

    Poor career progression unless you speak in the correct way and have been to university and are a yes person. No benefits unless you are a m grade. Keep telling you to save money yet offer bonuses for under performing m grade managers.

    Advice to Management

    Invest in everyone not just the m grade managers. Need to review how to run a organisation. Say we all in it together then offer 90% of staff nothing whilst the 10% take everything.

  8. "its about who you know not what you do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician/Process Operator in South (India)
    Current Employee - Technician/Process Operator in South (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than 10 years)

    Pros

    you work by yourself and are mostly left alone. your outside which is good in nice weather.

    Cons

    too much of a boys club and useless qualification. no develepment.

    Advice to Management

    actually pay attention to tech's and site's not just when it suits you. managers are a complete waste of time they only care about looking good not improving sites. they dont actually manage anything other than there reputation and paperwork. site ownership is a joke. tech's are viewed by there site's performance not theres. if someone has been on the same site for 11 years then he struggles if he goes to another so they keep him there and say hes a good tech.


  9. Helpful (1)

    "No work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Reading, England (UK)
    Former Employee - Customer Service Agent in Reading, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Building was in a good area

    Cons

    Management were very poor. They did not care about the staff at all, only wanted results and targets to be kept to - rather than taking into consideration stress etc.

    Advice to Management

    Show a bit more heart, be a little human and appreciate employees are never perfect but are willing to improve.


  10. "Not bad to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    This is a large company, easily recognisable on future curriculum vitae. Lots of engagement with whole company provided.

    Cons

    There is little opportunity for promotion, unless you have no life outside of work. Bad work/life balance


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