The Arc Reviews | Glassdoor

The Arc Reviews

Updated April 13, 2017
163 reviews

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3.1
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Peter V. Berns
23 Ratings

163 Employee Reviews

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Pros
Cons
  • Upper management tends to give workers a lot of false hope for being moved up to a higher paying job to keep them hanging on (in 12 reviews)

  • Low pay and almost no pay raises, very little room for upward growth (in 11 reviews)

More Pros and Cons

  1. "Hey, You Could Do Worse"

    Star Star Star Star Star
    Former Employee - Direct Support Professional in Eugene, OR
    Former Employee - Direct Support Professional in Eugene, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Arc part-time (Less than a year)

    Pros

    You'll grow to love your clients and their families

    Cons

    I often felt under-trained and under-equipped to handle my client.

    Advice to Management

    Make sure people get training before assigning them to work in people's homes.


  2. Helpful (1)

    "horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in New Iberia, LA
    Former Employee - DSP in New Iberia, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Arc full-time (More than 3 years)

    Pros

    bonus once a year only

    Cons

    everything is bad about this company


  3. Helpful (1)

    "Guardian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Arc full-time (More than 3 years)

    Pros

    Working alongside individuals, advocacy, community networking, little oversight regarding making your schedule.

    Cons

    A lot of the senior and regional directors are so far removed from working with individuals that they don't think of how the policies affect the individuals we serve. Senior and regional directors have mostly been in their positions for years and seem to have no fear of not doing a great job or losing their job. There is very little training and supervisors do not provide supervision appropriately.

    Advice to Management

    Give feedback, be more engaged with employees and show appreciation for the work they do. Also, follow up with community providers and ask how The Arc can improve quality of services.


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  5. "House Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - House Counselor in Nottingham, MD
    Current Employee - House Counselor in Nottingham, MD

    I have been working at The Arc full-time (More than a year)

    Pros

    fullfillment
    enjoyment
    bonding with individuals
    making new friends
    supporting one another
    pays excellent

    Cons

    very little support from upper management to staff
    overlooked for promotions
    bias
    favoritism
    no structure with individuals


  6. "Organized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Direct Support Staff in Towson, MD
    Former Employee - Direct Support Staff in Towson, MD
    Recommends

    I worked at The Arc full-time (More than a year)

    Pros

    It's exciting and the clients are beautiful!!!

    Cons

    Just need to pay better In fact I suggest a great place to work if you are in school.

    Advice to Management

    Need to pay there employees better.


  7. Helpful (1)

    "House Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - House Manager in Annapolis, MD
    Current Employee - House Manager in Annapolis, MD

    I have been working at The Arc full-time (More than 5 years)

    Pros

    a lot of hours working

    Cons

    low pay does not come close to area average.


  8. Helpful (1)

    "Ppc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New York in Oneida, NY
    Former Employee - New York in Oneida, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good hours, good coworkers, nice to help others

    Cons

    Poor management and very poor upper management, poor pay


  9. Helpful (1)

    "Counselor"

    Star Star Star Star Star
    Current Employee - DSP in Hackensack, NJ
    Current Employee - DSP in Hackensack, NJ

    I have been working at The Arc (More than a year)

    Pros

    Helping ppl with developmental disabilities and who actually need help is good. You feel as though your serving a purpose to those who can do

    Cons

    The pay is horrible. They don't give raises. The demands are a lot but not hard. After a year there you would want a job change


  10. Helpful (1)

    "Draconian Methods, Abusive Toward Clients"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AON Employee in Prince Frederick, MD
    Former Employee - AON Employee in Prince Frederick, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Arc part-time (More than a year)

    Pros

    -schedules are consistent, even if you're consistently getting a paltry 11 hours a week
    -lower level jobs are typically easy
    -you work the same exact hours and days month to month
    -the pay isn't terrible
    -facilities are typically well equipped

    Cons

    -the most abusive agency toward intellectually disabled adults I've ever seen. It is unbelievable what some of the employees can get away with doing. I've witnessed so much physical and psychological abuse against the clients, and management doesn't do anything about it.
    -schedules are a nightmare. I have no idea how the hours/shifts were designed, but whomever came up with them is incompetent. Scheduling makes no sense.
    -absolutely no opportunity for upward mobility, and it is impossible to get transferred to other sites or locations that could potentially provide better pay or better hours.
    -no accountability
    -horrible communication between upper management and lower management.
    -frequent mandatory meetings and "trainings" that are completely useless and do nothing to improve communication amongst employees and fails to give equip them with the proper tools to communicate effectively with intellectually disabled adults.
    -training is substandard in every regard
    -the lower level employees they hire can be shockingly incompetent, cold, and remorseless. It is unbelievable.

    I wish I could give more details, but unfortunately I am legally restricted from expelling details of the clients' daily lives, which would be required for me to discuss in further depth precisely why this is the most incompetent and abusive company handling intellectually disabled adults.

    Advice to Management

    Crack down on abusive employees. Offer tools and training that is actually helpful. Improve communication between upper level and lower level employees. Raise your hiring standards. Create accountability between employees. Make surveillance in homes mandatory in order to prevent abuse.


  11. Helpful (1)

    "Insensitive Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Living Assistant in Baltimore, MD
    Former Employee - Community Living Assistant in Baltimore, MD
    Negative Outlook
    No opinion of CEO

    I worked at The Arc part-time (Less than a year)

    Pros

    Before my incident , the staff was really nice . I don't really have anything positive to say . Stay away from the arc Baltimore

    Cons

    Management doesn't care about employees , especially if you have to take a day off or two for death in your family . They made me choose between the death of a family member and my job . For them to work with individuals with disabilities they are very insensitive and selfish . I resigned as soon as I could . Stay away from this job or they will treat you like you are disposable instead of a human being . I see why the turn over rate is high .

    Advice to Management

    Train management to deal with employees during difficult times in a respectful and caring way .


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