The Biltmore Hotel, Miami-Coral Gables Reviews | Glassdoor

The Biltmore Hotel, Miami-Coral Gables Reviews

Updated January 28, 2017
13 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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The Biltmore Hotel, Miami-Coral Gables President Gene Prescott
Gene Prescott
7 Ratings

13 Employee Reviews

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  1. Helpful (1)

    "Great First Impression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference Services Coordinator in Coral Gables, FL
    Current Employee - Conference Services Coordinator in Coral Gables, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Biltmore Hotel, Miami-Coral Gables full-time (Less than a year)

    Pros

    This hotel has a unique work environment from the moment you walk through the door. It particularly has a great training program, so that all new employees feel welcome and are able to work on the same wavelength as other employees. They truly focus on making sure the position you are in fulfills your life passions, and offers a great amount of opportunities to grow within the hotel. You have the opportunity to interact with many departments and learn about how all the parts work together to allow the hotel to function flawlessly.

    Cons

    I can't think of any! Truly a wholesome place to work.


  2. "Security Manager at The Biltmore Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Manager in Coral Gables, FL
    Current Employee - Security Manager in Coral Gables, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great property to work at. Privileged to have work for such an iconic property located in the heart of Coral Gables. The Biltmore Hotel afforded me the opportunity of learning about its rich history and also past. Outstanding on boarding program which involves all of the new employees and provides a guided tour of the property along with other perks. Human Resources department is consistent and fair in all aspects. Staff knows how to have fun and no two days are the same. A plethora of knowledgeable employees who have worked for the hotel for many years. Did not leave because I was unhappy but a good opportunity for professional development was presented to me. Last but not least, Top-Notch Security Team with a Director who takes care of all of those around him in a consistent and fair manner.

    Cons

    No cons from my aspect.

    Advice to Management

    Keep up the good work.


  3. Helpful (3)

    "Beautiful property, trying hard to compete"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Coral Gables, FL
    Current Employee - Management in Coral Gables, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Biltmore Hotel, Miami-Coral Gables full-time (More than 3 years)

    Pros

    The company is under new management and is getting it's act together

    Cons

    Lack of benefits, not much room for growth

    Advice to Management

    Better pay for first level employees, help middle management grow.


  4. "Very satisfied with the value and friendly staff that this company has to offer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laundry Attendant in Miami, FL
    Former Employee - Laundry Attendant in Miami, FL
    Recommends
    Positive Outlook

    I worked at The Biltmore Hotel, Miami-Coral Gables full-time (Less than a year)

    Pros

    Very friendly staff, and the atmosphere is always positive.

    Cons

    It was to hot at times.

    Advice to Management

    N/A


  5. "Plenty of room for improvement but no one wise enough to take action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Coral Gables, FL
    Former Employee - Assistant Manager in Coral Gables, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at The Biltmore Hotel, Miami-Coral Gables full-time (More than a year)

    Pros

    Beautiful Place, great co workers, plenty of job openings and opportunities.

    Cons

    Hourly rate or salary does not match job requirements and tasks. Higher management lack skills for their job title

    Advice to Management

    Happy employees = Good service = Satisfied Customers ....


  6. "Wouldn't do it again"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Coral Gables, FL
    Former Employee - Server in Coral Gables, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    There is money to be made
    In a very nice and reputable area.
    Uniform provided and training
    not much more...

    Cons

    Early work schedule meaning I had to be there at 5 am...
    supervisors and management were horrible and didn't know how to manage properly
    overscheduled all the time and was called in on days off.

    Advice to Management

    learn how to treat employees better and not disrespect them like you did. Im so thankful i left as others did because you do not know how to retain good quality employees


  7. Helpful (4)

    "Historic place falls short due to management in all sectors."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Worker in Coral Gables, FL
    Former Employee - Food Service Worker in Coral Gables, FL
    Doesn't Recommend

    Pros

    Historic place to work which lies in the heart of Coral Gables. It definitely is beautiful.

    Cons

    Perverted management, unorganized structure, unfair treatment, underpaid.

    Advice to Management

    Be more professional to fully represent where you work.


  8. Helpful (2)

    "New Staff Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I get to put the Biltmore on my resume!

    Cons

    There are no cons at this time.

    Advice to Management

    Listen to the needs and wants of your staff members more clearly.


  9. Helpful (2)

    "working at the biltmore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Biltmore Hotel, Miami-Coral Gables full-time

    Pros

    co-workers work as a team

    Cons

    management always has issues with scheduling employees

    Advice to Management

    fix the scheduling


  10. Helpful (1)

    "Great Internship!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working in a huge family. Everybody is friendly and try to help each other.
    Amazing events for employees.
    As an intern, a lot of facilities and support.
    A company where is grateful working everyday.
    Gorgeous property!
    Really good experience :)

    Cons

    I have to leave soon, back to my country :(


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