The Body Shop Reviews in London, England | Glassdoor

The Body Shop London Reviews

Updated October 23, 2017
39 reviews

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London, England (UK)

2.7
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The Body Shop CEO David Boynton
David Boynton
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39 Employee Reviews

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Pros
Cons
  • There is "it's never enough" attitude from upper management (in 44 reviews)

  • as a freelance designer I don't get a discount through the body shop only for full time or part time (in 33 reviews)

More Pros and Cons

  1. "Senior Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Assistant in London, England (UK)
    Former Employee - Senior Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Body Shop full-time (Less than a year)

    Pros

    Good way to start working on your organisational skills

    Cons

    Other staff members do not take you as much in consideration as a SSA is usually a more senior sales person to them.

    Advice to Management

    If the more senior management team has a structure you can definitely feel valued, if not, they tend to leave you on the outside to deal with their disorganization.


  2. "lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Body Shop (More than a year)

    Pros

    flexible hours and good holidays

    Cons

    open on sundays, and sometimes late working hours

    Advice to Management

    it's ok, if you have a problem they are willing to listen and find a solution

  3. "Tough employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Manager in London, England (UK)
    Former Employee - Senior Assistant Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Body Shop full-time (More than 5 years)

    Pros

    Opportunity to do more than sell products, but help others through fair trade and deliver stories to customers and media alike.

    Cons

    Great if you are drawn to work for a charity but not a company which will put its directly employed people's careers first

    Advice to Management

    As the company is due to change hands (centrally, not franchisees across different countries) it has a great opportunity to take. Back it's crown!


  4. "Great place but low wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in London, England (UK)
    Former Employee - Visual Merchandiser in London, England (UK)
    Recommends

    I worked at The Body Shop full-time (More than 3 years)

    Pros

    Cool ethics
    Good people
    Always busy

    Cons

    Politics
    Wage suppression
    Poor progression


  5. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England (UK)
    Former Employee - Store Manager in London, England (UK)

    Pros

    Ethical Brand, good community spirit within regional teams,

    Cons

    Lots of changes made in the latter years which appeared to go against what the company stood for. Lost identity.

    Advice to Management

    Reward


  6. Helpful (3)

    "Mixed feelings about working here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Body Shop part-time (Less than a year)

    Pros

    If you work with a great team the atmosphere at work can be lovely. The staff discount is excellent at 50% off however there are often codes online for 40% off anyway, you are also given access to the Loreal staff shop which has some amazing products for super cheap! Sometimes you are given free products for example when new ranges are launched.

    Cons

    The targets are unrealistic and you find yourself obsessing over checking your performance on the till system which can dampen your enthusiasm. The percentages you must hit are as follows: £16 average transaction per customer, 3-4 products per transaction and 30% conversion rate minimum for opening Body Shop points cards.
     I would frequently get asked if I had approached customers, which I had... this could get repetitive at times and make you feel as though you were doing something wrong. They try to impose a 1 minute rule for each customer in which you must establish their needs and convert them into purchasing a product. Sometimes you would feel as though you were made to be quite pushy and rude with customers as you would practically be expected to force them to sit down and have products sampled on them.
     Visits from external store managers were awful, more than half of the time they didn't even acknowledge my presence as a fairly new member of staff, they were very judgemental and frankly rude, rather than offering constructive criticism they would just make outright snide remarks.
     For minimum wage I think quite a lot is expected of Customer Consultants, the pay could be fairer.
    Some of the staff had been there for a few years and were struggling to gain contracts above 12 hours, there is no real room for growth within the company.

    Advice to Management

    Focus more on offering a friendly service for customers, being pushy more often than not doesn't work.
    Not everybody wants a points card, if they do that's brilliant but don't condemn people when they have bad days.
    Spend more time on the shop floor engaging with the team and with customers to get a better understanding of where improvements can be made and to acknowledge the successes of your staff.
    Distribute working hours more evenly (particularly weekends).


  7. Helpful (3)

    "Constant changes - lack of vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Body Shop full-time (More than 5 years)

    Pros

    Nice brand, great heritage and brand story. L'Oréal changed the quality of products and operations.
    Nice new office in London.

    Cons

    The L'Oréal acquisition failed to merge (and respect) the culture. The result is a weird mix. Lots of divas and powerful lorelians being "bossy" around. If you work for body shop they consider you second class talent by default. The voices about a potential sale of the company have been spreading for years and are now very concrete.
    Long hours, constant change and lack of vision from top management makes difficult to work with peace of mind.
    Little respect when you are not consider a top talent anymore.

    Advice to Management

    Be real. Stop micro managing. Stop bossy behaviours of some member of the leadership team.

  8. Helpful (1)

    "Busy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in London, England (UK)
    Former Contractor - Anonymous Contractor in London, England (UK)

    I worked at The Body Shop as a contractor (Less than a year)

    Pros

    Always something to do, nice people to work with

    Cons

    Conflicting information, management seemed a little confused and stressed

    Advice to Management

    People work better when managers remain calm


  9. Helpful (1)

    "Long Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in London, England (UK)
    Current Employee - Regional Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Huge amounts of personal development opportunities
    A real 'Family' feelling amongst the teams
    Supportive and collaborative working environment
    Amazing NPD product launches
    Personal Benefit package that you can choose what to take and use
    Fun & engaging stores
    Competitive salary

    Cons

    We never stand still, which can at times feel over whelming
    There are alot of projects that all seem to have the same level of importance so again can feel stretched

    Advice to Management

    Simplify


  10. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people, products, L'Oréal employee discount.

    Cons

    Office location, highly challenging working environment.


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