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The Body Shop

Engaged Employer

The Body Shop

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The Body Shop Reviews

Updated Aug 13, 2022

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Found 1,832 of over 2K reviews
3.7
70% Recommend to a Friend
The Body Shop CEO David Boynton
76% Approve of CEO

Found 1,699 of over 2K reviews

3.7
70%
Recommend to a Friend
76%
Approve of CEO
The Body Shop CEO David Boynton
David Boynton
328 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great people to meet and work with(in 92 reviews)
  • "One of the best parts about working there was getting to apply body butter all day and the free product samples you could take home.(in 66 reviews)
  • "Staff are friendly and helpful(in 61 reviews)
  • "Good training and discount for employees(in 55 reviews)
Cons
  • "Low pay with long wait and many hoops to jump through to get a raise.(in 91 reviews)
  • "when i worked there is observed a lot of staffing issues and also experience poor management.(in 89 reviews)
  • "Very frustrating for the many managers and associates whose stores performed above average and still were not compensated for their service.(in 68 reviews)
  • "long hours with unpaid overtime(in 39 reviews)
  • "I am tired of upper management changing every 1(in 37 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Body Shop and is not affected by filters.

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  1. 4.0
    Current Employee, more than 3 years

    Great Place for Saving The Planet

    Aug 13, 2022 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sustainability, co-workers, quality and value of product, employee discount, training

    Cons

    Lots of KPIs to track Head Office (HR) is currently a mess Unrealistic targets to meet FY19 Inconsistency with promotional stance

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  2. 5.0
    Former Employee, more than 1 year

    Great job

    Aug 13, 2022 - Team Leader in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, 50% discount, occasional freebies when new launch arrives. Stress free job. Never heard from senior management/ head office really but I liked that!

    Cons

    If you’re looking to progress you might find limited options

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  3. 3.0
    Current Employee, less than 1 year

    Great

    Aug 12, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    lovely people Great Benefits Hybrid working Great progression

    Cons

    None that I can think of

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  4. 3.0
    Former Employee

    Banbury branch

    Aug 11, 2022 - Customer Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is very quiet. If you are working during week days, you are alone.

    Cons

    it is so boring. rarely see customers and collegues

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  5. 5.0
    Former Employee

    Nice workplace

    Aug 8, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benifits discount on products are great

    Cons

    Not really any cons that I can think of

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  6. 1.0
    Current Employee

    Not great

    Aug 4, 2022 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    50% off products when working here

    Cons

    My manager discriminates against my disability and my work environment is always tense

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  7. 4.0
    Former Employee, more than 3 years

    best job

    Aug 3, 2022 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great atmosphere, working conditions and schedule flexibility

    Cons

    sometimes the company tries to be way too helpful regarding employees mental health/personal lives and it is a little uncomfortable

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  8. 4.0
    Former Employee, more than 1 year

    Great place to work

    Aug 3, 2022 - Sales Assistant in Canterbury, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly colleagues and customers, huge staff discount and a company that is environmentally conscious.

    Cons

    Long shifts and extremely busy around Christmas time.

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  9. 4.0