The Brick Reviews | Glassdoor

The Brick Reviews

Updated May 26, 2018
191 reviews

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2.9
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Jim Caldwell
69 Ratings

191 Employee Reviews

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Pros
  • Coworkers are good people to work with (in 8 reviews)

  • Relaxing Environment, and decent pay (in 7 reviews)

Cons
  • No work life balance and over saturation of report (in 10 reviews)

  • Long hours and working on holidays (in 14 reviews)

More Pros and Cons

  1. "Has its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ontario, CA
    Current Employee - Customer Service Representative in Ontario, CA
    Recommends
    Positive Outlook

    I have been working at The Brick full-time (More than 3 years)

    Pros

    Paid mileage, paid training, mostly positive and fun environment to work. Made lots of great relationships which is what makes me like the job, because it's definitely not the pay that makes me stay. Fun incentives to win money and trips.

    Cons

    Pay for operations staff is way too long. Sales, drivers, store managers and sales managers are paid well, customer service, warehouse, and Ops Managers are severely underpaid and the company doesn't see an issue. Yearly raises are minimal and benefits don't kick in for a year. Training at the store levels lack

    Advice to Management

    Be more supportive


  2. Helpful (4)

    "It was bad before but has gotten worse since Leon's owns it now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Truck/Lorry Driver in Ontario, CA
    Current Employee - Truck/Lorry Driver in Ontario, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Brick full-time (More than 3 years)

    Pros

    employee discount on merchandise and benefits

    Cons

    Very stressful atmosphere, managers are no help, they just think about getting stuff sold and reaching their monthly quota so they can get their bonuses at the end of the month and screwing customers over with poor customer service. Lots of favoritism and gossip like no other workplace I've ever been too, pretty much like high school. Wouldn't recommend working at the brick at all or buying from them. Once I find another job, I am gone in a second, I won't even give them 2 weeks notice because of the stress they brought upon me at the workplace.

  3. "Merchandiser"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Brick full-time

    Pros

    Easy job if you stay on top of your workload and keep an organized workspace.

    Cons

    Trucks were loaded improperly, working alone I would have to remove couches placed overhead on top of fridges.


  4. "Customer Service lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Edmonton, AB (Canada)
    Current Employee - Customer Service Supervisor in Edmonton, AB (Canada)
    Recommends
    Positive Outlook

    I have been working at The Brick full-time (More than 3 years)

    Pros

    Great people ! Great management always room for movement within the company

    Cons

    Customers get angry sometimes

    Advice to Management

    Keep employment reviews , positive and always strive for constant advancement and coaching sessions


  5. "Timberhoffmandy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at The Brick full-time

    Pros

    It's a good place, but sometimes can be bad place

    Cons

    Bad atmosphere at times, but tolerable

    Advice to Management

    Focus more on CRM


  6. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Richmond, BC (Canada)
    Current Employee - Sales Associate in Richmond, BC (Canada)
    Recommends
    Positive Outlook

    I have been working at The Brick full-time (Less than a year)

    Pros

    good commission and good products

    Cons

    commission only or basic pay whichever is higher


  7. "Took over is a disaster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours laid back work only 2 hours a days rest of the wait for customers .commission is low

    Cons

    Company believes in Vip which is not bad what happens when customer get the stuff something went wrong once the product in your home u can just regret being a vip .since leon took over they are trying to make the brick as future shop....manager only care about kpi and vip they won't ask you if have decent pay cheque

    Advice to Management

    Since the take over happened the company is going down ,biggest mistake was not transfering old brick card to new i guess leons didn't want to pay td to transfer the card ,and no exchange or reelection policies are haunting now across region business are down let amazon come in the furniture business see the outcome .take care of your employee and employee will take care of customers .stop this top up business it is illegal u cannot take money back i am surprised company is not in the news or anyone is taken to court out come will be bad

  8. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at The Brick part-time (More than a year)

    Pros

    Great way to up your sales game.

    Cons

    Policies can be a pain sometimes.


  9. "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chilliwack, BC (Canada)
    Current Employee - Customer Service Representative in Chilliwack, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Brick full-time (More than a year)

    Pros

    above minimum wage, benefits for full time after 3 month

    Cons

    favoritism, if your not the favorite you will feel it while working.
    shifts changes without notice.


  10. "Good place to work part-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Winnipeg, MB (Canada)
    Former Employee - Sales Associate in Winnipeg, MB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Brick part-time (More than 5 years)

    Pros

    It was a better paying job than working part-time somewhere else

    Cons

    Managment is terrible -- Very bonus driven


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