The Brick Reviews | Glassdoor

The Brick Reviews

Updated April 20, 2017
33 reviews

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Jim Caldwell
17 Ratings

33 Employee Reviews

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Pros
  • good benefits, environment co-workers are good (in 9 reviews)

  • Coworkers are good people to work with (in 7 reviews)

Cons
  • No work life balance and over saturation of report (in 10 reviews)

  • Long hours, minimum wage or commission (in 12 reviews)

More Pros and Cons

  1. "It was bad before but has gotten worse since Leon's owns it now."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Truck/Lorry Driver in Ontario, CA
    Current Employee - Truck/Lorry Driver in Ontario, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Brick full-time (More than 3 years)

    Pros

    employee discount on merchandise and benefits

    Cons

    Very stressful atmosphere, managers are no help, they just think about getting stuff sold and reaching their monthly quota so they can get their bonuses at the end of the month and screwing customers over with poor customer service. Lots of favoritism and gossip like no other workplace I've ever been too, pretty much like high school. Wouldn't recommend working at the brick at all or buying from them. Once I find another job, I am gone in a second, I won't even give them 2 weeks notice because of the stress they brought upon me at the workplace.


  2. "HOSTILE ENVIRONMENT"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Purchasing, Supply Chain in Edmonton, AB (Canada)
    Current Employee - Purchasing, Supply Chain in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good employee discount
    That's about it

    Cons

    The atmosphere at the Corporate office is ridiculous. Some people, including managers, don't know what they are doing. Lots of bullying and discrimination. A bunch of old timers with God complex that wouldn't bother listening to you if your opinion contradicts theirs. Malicious gossip and trashing people on daily basis, including Senior Management. No ethics or empathy for hard working people. No quality control - if the manager likes you, everything is covered and forgiven. If not, they will pick on you, humiliate you, just for the fun of it. All in all a bunch of lifers for whom patronizing and condescending is main activity.

    I've been asked from people with various social status what the hell am I doing at The Brick...

    Advice to Management

    Clean up the place starting from the top! Management are ridiculously ignorant.


  3. "Customer Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Richmond, ON (Canada)
    Former Employee - Sales Associate in Richmond, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than a year)

    Pros

    Not many pros to be honest, but there is a potential of making very good money in this store if you are very greedy, rude, and if you can bring your own customers to the store.
    If you can speak a second language or a language based on the community that lives around the store, you can increase the chances of getting a deal.

    Cons

    It's a full commission place with very few customers that are serious buyers.
    Expect to fight for deals and for customers with your co-workers, because of lack of customers and the store has very bad reviews from pretty much every review site.
    Expect to do cleaning of the area, and other duties you didn't signed up for free

    Advice to Management

    Respect your workers, and get more serious when it comes to training your new employees


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  5. Helpful (1)

    "15"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    decent money and ability to purchase cheap products

    Cons

    the overall lack of intelligent decision coming from the regional team. we now are basically just hourly staff with keys no actual management and certainly no leadership qualities are required or wanted in these positions.

    Advice to Management

    big change is required here, either do it right or just fold the brand back into leons. don't just allow them to cannibalize and ruin the brand before they close your doors.


  6. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in Brampton, ON (Canada)
    Former Employee - Merchandiser in Brampton, ON (Canada)
    Doesn't Recommend

    I worked at The Brick (More than 3 years)

    Pros

    Great peers to work with. Easy job to do on the side.

    Cons

    Management structure isn't great. People above you are power hungry. Low wages. Someone always watching you and different managers give you separate tasks which contradict one another.

    Advice to Management

    Change the way you run from top to bottom


  7. "Two faced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GENERAL SALES MANAGER
    Former Employee - GENERAL SALES MANAGER
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than a year)

    Pros

    the lights came on most days . the pay came in most days . stock in stock most days

    Cons

    Can you say two faced
    upper management (head office level ) expected staff to cheat and lie to customers
    I am still thinking of taking legal action
    they want them to cut their income to make their KPI for the company and give things to the customer they do not want
    extra hours no pay

    Advice to Management

    if you have a soul do not work for this company . they will want you to sell it


  8. Helpful (1)

    "Genuine and Talented People Don't Last Long Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than a year)

    Pros

    There are a few genuinely good people here. However, they're few and far between. And although most of them realize how miserable it is to work at The Brick, they feel as though they're stuck there.

    I feel bad for those who think they won't be able to find something else. Anything is better than that place.

    Cons

    Poor Customer Service and CRM Procedures

    Just use Google to search up The Brick in any city and read the customer reviews on for yourself. It doesn't matter where; Edmonton, Vancouver, Winnipeg, Toronto, etc. They're all poor and they all have the same themes of nightmare experiences.

    Three day return policy after delivery is poorly communicated.

    No one wants to be responsible for property damage claims. Nothing gets done.

    Partial deliveries or last minute postponement of deliveries is a frequent issue.

    Constant issues of product already damaged upon delivery.

    Inventory management system always crashes and lots of transactions get lost.

    The store is constantly on sale. Customers are told to buy furniture today or miss out on big savings. But usually the promotion extends or a similar promotion takes its place the next day. It creates a false sense of urgency.

    The extended warranty on electronics and appliances can be refunded as an in store credit after it expires should the customer never use it. But the catch is that this is on the customer to apply for the credit within 90 days after the warranty expires. This is rarely communicated and most customers forget about this after 3-5 years anyways. It's really just an underhanded way to get people to buy the warranty and then weasel out of the commitment to honour the credit back.

    In addition to the warranty, there is a Product Protection Plan (insurance if the product gets stolen, the house burns down, etc). Sales people are directed to sell the free 30-day trial for this service versus what comes after. Customers are usually not made aware that they need to call and cancel the service after the 30 day trial. If they don't, they'll be charged about $14/month for every $1,000 they've financed until it is paid off. Again, it's just a money grab.

    VIP sales are generally a money grab. They make you feel special that you're invited to a one day event and get exclusive access to great deals. But in reality these sales are no better than what's offered in any of the other 200+ promotional events offered year round. And anyone who is uninvited to these events get the same deals anyways too. So it's not exclusive.

    Staff Treatment

    Sink or swim. It's not about growing and developing people here. They always jump straight to firing or demoting people the minute something goes wrong. There is no constructive feedback or mentoring. The number of General Sales and Operations Managers who were let go in one year alone was staggering.

    Sales consultants are 100% commission. They do get minimum wage if their commissions aren't enough to cover pay. But a couple months of that and you're kicked to the curb. And forget about anyone reaching out to help you through a bad month. You'll never get it.

    You'll frequently work more than 40 hours/week due to never-ending promotions. (ie. VIP, Tent Events, President Sales, Christmas, etc). General Sales Managers usually get the brunt of this.

    VIP Sales once every few Thursdays are given priority over someone's regular day off. They'll just tell you that they need you to work six days that week. Don't expect a lieu day as compensation.

    You will not have weekends off. Ever.

    You can be transferred to a new store. And it's normally done without consulting whether or not you want to be transferred.

    Vacation time is reluctantly honoured. There are a few blackout periods throughout the year, but sometimes it seems that the whole year is one giant blackout.

    You will have what seems to be four or five bosses. All of whom tell you to do the same thing differently. No one is on the same page. Regional management sticks their nose in everything.

    It's very deceptive here. Don't believe every nice thing said to you. It's more about manipulation than it is about giving you a pat on the back.

    Contests and "friendly" inter-store competition is generally rigged. There's an annual Pinnacle Award where each store is evaluated on how good its showroom floor looks and how well the operations are doing. The winner isn't necessarily based on merit, but rather who is the current favourite. And they're usually picked before evaluations even begin. If you're not a favourite, the Pinnacle evaluation will be used against you as a means to push you out the door.

    Advice to Management

    The Brick had financial troubles a few years ago. Many speculated it was due to the very reasons I state above. I suppose that saying "the more things change, the more they stay the same," rings true here.

    FYI, Glassdoor states Jim Caldwell is the president of The Brick. He isn't anymore. Jim jumped ship to Lowe's. I don't think I blame him for doing it.


  9. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent Pay and room to move within the company

    Cons

    Since Leon's purchased The Brick its has become the worst place to work for


  10. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Edmonton, AB (Canada)
    Former Employee - Sales Consultant in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than 10 years)

    Pros

    Was better before Leon's bought the company. Lots of negatively. Large cut in commissions. Huge moral change.

    Cons

    After Leon's took control. Commission went to 4% on most furniture and appliances. 1 % increase after a certain amount delivered weekly and restarting again. 15% warranty commission down to 10%. Mattress commission from the highest of 25% went down to 4% with very small spiffs. No salary of management on vacation any more. No paid sick days. Bennifits that are employer paid are minimal at best. Regional managers are very rude and swear at you for everything. Veru high stress for sales and warranty from regional managers .Computer systems crash a lot and all invoices need to be re imputed. Pay is always late. Errors in pay every time. Very high turn over rate. False earnings posted in job ads. Min wage top ups are owed to the company. 3 top ups and your fired.They tell you to clock out when working more than 8 hour shifts on big events. No over time.

    Advice to Management

    Leon's push out the brick Regional and store managers. Your Leon's store seem better. Pay commission plus min wage per hour. Stress for success doesn't work. Get rid of long 11 plus hour days. Fix the pos system.


  11. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Brick full-time (More than a year)

    Pros

    I don't see any pros working here

    Cons

    bad management, company has no direction to go, lots of upset customers and employees , management only worry about their benefits


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