The Brick Reviews | Glassdoor

The Brick Reviews

Updated February 13, 2017
29 reviews

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2.0
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Jim Caldwell
12 Ratings

29 Employee Reviews

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Pros
  • good benefits, environment co-workers are good (in 8 reviews)

  • Good benefits decent pay if you don't mind working slave retail hours (in 7 reviews)

Cons
  • Sales is your life; no work life balance (in 8 reviews)

  • long hours make work life balance difficult (in 11 reviews)

More Pros and Cons

  1. "Politics, power play and pay (low wages)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mississauga, ON (Canada)
    Current Employee - Sales Consultant in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Brick full-time (More than a year)

    Pros

    The best part about this job is helping customers pick out their furniture and appliances. Our location attracts a fair number of newcomers and I experience the joy of people furnishing their first homes on a daily basis. Also, there is cool stuff like new TVs and soundbars to play with and regular training and product knowledge on these products.

    Cons

    The cons far outweigh the pros:

    Management: they have little training and little or no empathy with staff and customers. Most managers at our location run the place like mini-Dictators with a 'my way or the highway' autocratic way of functioning disregarding their own company's policy. There is constant drama with sales staff and customers on a daily basis.

    Also, there is Senior Staff whose only job apart from hogging sales is to bully the new associates- in direct contradiction to the Senior program which is about mentoring new staff. These guys constantly indulge in politics to defend their jobs, try and keep the newbies down and report them to management for seemingly minor infractions.

    Commission structure has been scaled back so unless you have good traffic at your location there would be many days where you make nothing before you go home. Low pay and long waiting times for customers don't make the job worth it.

    Advice to Management

    Know before you speak - understand company policy and agree amongst yourselves first as to what it means before you communicate it to the general staff.
    Level the playing field for all staff by dismantling existing power structures. This way new people won't quit after a week or two in sales there.


  2. "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than 3 years)

    Pros

    Good commission rate if you can make it there , good benefit plan, some good teammates.

    Cons

    Very slow at times, competition can take a twisted level that can be very intimidating to new comers.


  3. "GSM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GENERAL SALES MANAGER in Edmonton, AB (Canada)
    Current Employee - GENERAL SALES MANAGER in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Brick (More than 10 years)

    Pros

    Its a job that is temp

    Cons

    Pay is horrible and too many changes to keep employees

    Advice to Management

    Need to be re-evaluated


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  5. "Not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great experience because you do every job in the store! Discount on product.

    Cons

    Poor support from head office, no work / life balance, very little recognition. Training is poor, just put in there go figure it out. Long hours for the pay. Poor place to work.


  6. "Recycled Reputation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GENERAL SALES MANAGER
    Former Employee - GENERAL SALES MANAGER
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, good hours and least an opportunity to network and find another job. Commission pay can really help build confidence and give you a small glimpse of small business survival techniques. I believe commission sales has the ability to motivate but big business is abusing the system for its own benefit and kills the potential of creating a great relationship with customers by not paying high enough rates and inevitably the employee brings that betrayal on to the sales floor. They need to find a better way of making money through business and not off the backs of its workers.

    Cons

    Management are nothing more than puppets and will betray their team just to keep their steady position and income, something in short supply theses days. The company suffers greatly from corporate senility but they are not the only company suffering for that condition as I'm sure many reading this can attest to.

    Advice to Management

    Work with the face of your business that is sales not against them just to save your position. Stand up to those above and continue to give them the truth of what is going on on the sales floor. Those at the top haven't a clue how to sell.


  7. "Commercial Sales Manager ( Major Accounts)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Manager in Edmonton, AB (Canada)
    Former Employee - Commercial Account Manager in Edmonton, AB (Canada)
    Neutral Outlook
    Approves of CEO

    I worked at The Brick (More than 5 years)

    Pros

    CEO and Financial Officer run a very tight ship in a competitive sector.

    Cons

    New leadership has causes many discontentment at all levels

    Advice to Management

    Clients and front line employees are key to success !


  8. "Management is never satisfied"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Calgary, AB (Canada)
    Current Employee - Merchandiser in Calgary, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Brick part-time (More than 3 years)

    Pros

    Sometimes the other merchandisers you work with can be a good group of guys and girls, making the job more enjoyable.

    Cons

    Management is usually not well trained, micro management is constant with most managers and they never seem to be satisfied, no matter how much work and effort you put in.
    Rarely will an operations manager be well liked by their staff, which speaks volumes.

    Advice to Management

    Get trained, be more personable, and more realistic


  9. "System needs an overhaul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate
    Current Employee - Warehouse Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers are good people to work with.

    Cons

    the new warehouse system. inventory system sucks.

    Advice to Management

    change the system.


  10. Helpful (1)

    "Great company - not so good anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Toronto, ON (Canada)
    Former Employee - Sales Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Brick full-time (More than 3 years)

    Pros

    They will hire you in a heartbeat. Just walk in the door and professionally dressed and you have a job. Other than that not too many Pros that I can think off.

    Cons

    Too many long hours . Leons takeover has destroyed the company. Lost the great compensation package the Sales staff had. The Managers have their pet salespersons who are gifted with sales . Big time favouritism is normal. No respect of floor rules. It is a jungle where might is right. No motivation and the training that is provided is next to nothing. You are just fed to the Sharks. Very stressful environment to work in.

    Advice to Management

    Treat your staff with respect . Make it more family friendly. Give your sales people a break. To the Higher Management, I would advise to rotate your Managers around different store every year , there will be a remarkable improvement in the culture and the environment in the store. Yours Managers are like Mafia bosses. Take the advise ... or at least think about it. The Brick will benefit.


  11. "not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Edmonton, AB (Canada)
    Former Employee - Sales Consultant in Edmonton, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at The Brick full-time (More than a year)

    Pros

    Work as many hours as you would like. You can make some money as long as your willing to get in there and fight for your business.

    Cons

    Flood the sales floor as much as possible and encourage sales members to scoop deals in a sporting way. No support from management only tough love and favor the top performers until their numbers are struggling.

    Advice to Management

    Instill some self respecting business ethics within your sales teams policies. the customers will ultimately benefit from this course of direction



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