The CBE Group Debt Collector Reviews | Glassdoor

Create your profile to get personalized information

The CBE Group Debt Collector Reviews

Updated Oct 10, 2019

To filter reviews, or .

4.3
StarStarStarStarStar
100%
Recommend to a Friend
100%
Approve of CEO
The CBE Group CEO Thomas R Penaluna (no image)
Thomas R Penaluna
2 Ratings
  1. "Positive work enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Debt Collector in Waterloo, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CBE Group full-time for more than a year

    Pros

    This is by far one of the most positive places I’ve ever worked. They don’t tolerate negative behavior among either the management or the employees. There are very clear expectations laid out for both job performance and behavior, and as long as you meet those expectations, you’ll do fine. The benefit packages are generous. If you do well at your job, you stand to make a lot of money. If you show ambition, they will... find a way to promote you. It tends to attract a lot of single moms with limited education, and for good reason: it enables them to make good money without having a background or degree in debt collection

    Show More

    Cons

    Unless you're on one of the government contracts, the starting pay is low. They sometimes change the commission goals around and make it harder to hit goal. They recently changed the compensation package for supervisors, and right now it’s so low that it’s not attracting the right people to the job. Supervisors used to be rewarded based on how well their teams did; now it’s based on profit-sharing, which has cut the... earning ability of supervisors down significantly.

    Show More

    Advice to Management

    Make the supervisor positions more attractive again. Those who are good collectors and make a lot of money have no motivation to move up. Their experience and technique-- which they could be passing on to other collectors in a leadership role—is lost. It’s been years since the starting wage for collectors has been raised, and this needs to be changed, especially in light of the fact that you’re about to hire... hundreds of new employees for a new contract. If you want the best the Cedar Valley has to offer, make it worth their time

    Show More
    The CBE Group2014-02-05
  2. "Not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Debt Collector 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The CBE Group full-time for less than a year

    Pros

    -Supportive atmosphere -Great paid training -Beautiful location and building

    Cons

    -You spend your days harassing broke people for money

    Advice to Management

    Keep up the good work

    The CBE Group2019-10-10
  3. "Debt Collector Customer Service"

    StarStarStarStarStar
    Former Employee - Debt Collector in Kansas City, MO

    I worked at The CBE Group full-time for more than 5 years

    Pros

    The employees from co-workers to management to HR, everyone - is awesome and makes the job fun.

    Cons

    Compensation is not what it used to be but there's still an opportunity to make extra money every month with the current structure.

    The CBE Group2015-11-28
Found 3 reviews