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The CBE Group Reviews

Updated January 5, 2018
68 reviews

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3.0
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Thomas R Penaluna
33 Ratings

68 Employee Reviews

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Pros
  • Great people, Many opportunities, Fair pay (in 4 reviews)

  • Good pay, benefits, and schedules (in 3 reviews)

Cons
  • Typical call center drama among employees (in 4 reviews)

  • When you suddenly get in trouble for things you've been doing commonly for over a year and a half that no one saw a problem with previously (in 3 reviews)

More Pros and Cons

  1. "The environment was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesforce.com Administrator in Cedar Falls, IA
    Former Employee - Salesforce.com Administrator in Cedar Falls, IA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at The CBE Group full-time (More than 3 years)

    Pros

    Management tried to do its best to accomendate for family

    Cons

    Always turn over some where because of not getting contracts and placements for work to be done.


  2. "Fraud Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Investigator in New Braunfels, TX
    Current Employee - Fraud Investigator in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The CBE Group full-time (Less than a year)

    Pros

    They allow you to make up missed time within the same week.

    Cons

    Horrible training and work ethic. Have you working at a rate of $10.75 an hour when you're supposed to still be learning in a 5 week training program. No one knows what they're talking about, get different answers constantly. Takes a whole month just to get paid for 2 weeks. No pay raises unless you apply and get advancement. You don't just get promoted. Very strict attendance policy. Benefits are shotty to say the least. No breaks during the 8 hr shift. But you can get up to use restroom if you have to. You have to wait 90 days to use any benefits or time off. Call center is pretty dirty and is a depressing environment. Later on the company is planning on having people share desks and use lockers for all personal belongings. No cell phones or pens/ paper allowed. Lots of work and things they expect you to remember for little pay! Definitely the worst call center and company I've ever worked for.

    Advice to Management

    Get it together and stop treating employees so badly. There are better companies and better paying call centers out there.

  3. Helpful (1)

    "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Prevention Analyst in New Braunfels, TX
    Former Employee - Fraud Prevention Analyst in New Braunfels, TX
    No opinion of CEO

    I worked at The CBE Group full-time (More than a year)

    Pros

    Pay was decent, after an unexpected raise site-wide. Co-workers were great, most people were down to earth. Most management was great. Not a bad job at all. Better than 7/10 call centers. It is a regular call center environment with shift bids, common changes, and a couple of sups who do play favorites or aren't very nice. Not a bad place to work, not the greatest.

    Cons

    When you suddenly get in trouble for things you've been doing commonly for over a year and a half that no one saw a problem with previously.


  4. "Pretty good company and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at The CBE Group full-time

    Pros

    My supervisor was Jessica Medina and she was really sweet. My trainer was Buddy Williams and he was awesome, very knowledgeable and eager to help us do the best at our new positions. Most of the people I interacted with were great and extremely helpful. I recommend this company to anyone. They also offer great growth opportunities. I worked overtime while in training and one of the managers gave me a spinner for working overtime, which helped with the remaining training days.

    Cons

    We have to pay for coffee! :)


  5. "Applied looking for a job, Found a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CBE Group full-time

    Pros

    Company that makes you feel like family
    Great Benefits
    Great Culture
    Works with other Top Companies

    Cons

    There are none at the moment.


  6. "First party collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The CBE Group full-time

    Pros

    Easy to get hired. Good team captains

    Cons

    Very unprofessional. Team leaders and managers make promises they cannot keep. Operational performance unsuccessful. No raises.

    Advice to Management

    Get it together.


  7. "Fraud Prevention Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The CBE Group full-time

    Pros

    Good pay, benefits, and schedules.

    Cons

    High stress environment with escalated calls.

  8. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in New Braunfels, TX
    Current Employee - Fraud Analyst in New Braunfels, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CBE Group full-time (More than a year)

    Pros

    Great People, Caring Staff
    Lots of OT
    Good training program
    If you are there to work, it's a great place to be. If you are there to mess around and socialize, might not be the best fit.

    Cons

    Typical call center drama among employees


  9. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The CBE Group full-time (More than a year)

    Pros

    Felt like being part of a family. Easy to move to different departments. Good benefits.

    Cons

    The pay in certain accounts wasn't great.


  10. Helpful (1)

    "Certainly Better Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Braunfels, TX
    Former Employee - Anonymous Employee in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook

    I worked at The CBE Group full-time (More than a year)

    Pros

    + Training is about a month-long, so if you need a job while in-between jobs you can come on down and enjoy the show at CBE! Bread and circuses, bread and circuses...

    Cons

    - No one is accountable for anything. ever.
    - If you are capable of independent thought, you WILL be pushed out.
    - Mandatory schedule change approximately every quarter (employees are told schedule adherence is a key factor if they hope to score a better shift - this is false. CBE is so disorganized that they end up "winging" their protocol).
    - Management lied to EVERYONE and then hushed employees who questioned their principles. They marketed their "revamping" of payroll as something POSITIVE. What they really did was convolute the SOP so much that most employees were either a) too apathetic to do the math or b) too ignorant to the slight decrease in pay. This is an issue of principle and frankly, I do not understand the benefit of working for people who lack a moral compass
    - After training, I didn't feel ready to take on the job and all requests for additional assistance were rejected
    - Nepotism doesn't just sound like a disease - at CBE, it is one

    Advice to Management

    You cannot bury your heads in the sand forever.


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