The CBE Group Reviews | Glassdoor

The CBE Group Reviews

Updated April 25, 2017
59 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Thomas R Penaluna
29 Ratings

59 Employee Reviews

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Pros
  • I worked in ED for 2 years and the people are great, supervisors/middle management are a blast, very laid back atmosphere (in 3 reviews)

  • Good lower and middle management (in 3 reviews)

Cons
  • Do not promote from within for upper management (in 4 reviews)

  • They pull the carpet out from under you without warning (in 3 reviews)

More Pros and Cons

  1. "Professional Development Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Development Trainer in Overland Park, KS
    Former Employee - Professional Development Trainer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The CBE Group full-time (More than 5 years)

    Pros

    Enjoyed working with fellow employees and a sense of family.

    Cons

    It's a collection agency. Intense pressure to squeeze revenue from a difficult source can result in stress

    Advice to Management

    None


  2. "Certainly Better Elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Braunfels, TX
    Former Employee - Anonymous Employee in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook

    I worked at The CBE Group full-time (More than a year)

    Pros

    + Training is about a month-long, so if you need a job while in-between jobs you can come on down and enjoy the show at CBE! Bread and circuses, bread and circuses...

    Cons

    - No one is accountable for anything. ever.
    - If you are capable of independent thought, you WILL be pushed out.
    - Mandatory schedule change approximately every quarter (employees are told schedule adherence is a key factor if they hope to score a better shift - this is false. CBE is so disorganized that they end up "winging" their protocol).
    - Management lied to EVERYONE and then hushed employees who questioned their principles. They marketed their "revamping" of payroll as something POSITIVE. What they really did was convolute the SOP so much that most employees were either a) too apathetic to do the math or b) too ignorant to the slight decrease in pay. This is an issue of principle and frankly, I do not understand the benefit of working for people who lack a moral compass
    - After training, I didn't feel ready to take on the job and all requests for additional assistance were rejected
    - Nepotism doesn't just sound like a disease - at CBE, it is one

    Advice to Management

    You cannot bury your heads in the sand forever.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Recruiter in New Braunfels, TX
    Former Employee - Human Resources Recruiter in New Braunfels, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at The CBE Group full-time (More than 3 years)

    Pros

    They care about their employees...they are all about culture

    Cons

    They are not good at managing their financials and tend to lay off higher positions to save a dime.


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  5. Helpful (1)

    "Sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Waterloo, IA
    Former Employee - Collector in Waterloo, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing nothing positive to say

    Cons

    Everyone hting work life they expect u to be there all day and night and all of management gossips

    Advice to Management

    Y'all need help kruse fix it


  6. "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, IA
    Former Employee - Anonymous Employee in Waterloo, IA
    Recommends
    Neutral Outlook

    I worked at The CBE Group full-time (More than 3 years)

    Pros

    Fairly flexible scheduling, commission opportunities

    Cons

    Health Insurance was expensive, hours often include evenings and weekends


  7. Helpful (1)

    "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, IA
    Former Employee - Anonymous Employee in Waterloo, IA
    Doesn't Recommend
    Neutral Outlook

    I worked at The CBE Group full-time (Less than a year)

    Pros

    Good pay, great employees, great benefits

    Cons

    Poor management, bad scheduling, not enough training to maintain good stats

    Advice to Management

    Work on effective training


  8. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dedicated Employee of NWA in Haverhill, MA
    Former Employee - Dedicated Employee of NWA in Haverhill, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The CBE Group (More than 10 years)

    Pros

    There are none that come to mind. The branch where I was employed was acquired simply for the client base. They closed the office roughly one year after the acquisition.

    Cons

    Poor communication company wide. Executive management failed to listen to sound advice provided by the management team of the company they acquired.

    Advice to Management

    After two failed acquisitions (Atlanta and Boston) I would suggest executive management develop an ability to humble themselves. In business the acquiring company does not always possess the best practices. You can learn a lot by listening to advice contributed by existing employees. There should never be an us against them mentality after a merger. Before making an investment to acquire any additional agencies I would suggest a few changes be made to their management team.


  9. Helpful (1)

    "why there is such a huge turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Investigator in New Braunfels, TX
    Former Employee - Fraud Investigator in New Braunfels, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The CBE Group full-time (More than a year)

    Pros

    at first it seemed like a great place to work, they have drawings for prizes and buy you lunches

    Cons

    management is meh, change hours and days off without warning, younger people were paid more even without experience, promises of getting more than one contract never happened so no diversification, teams were made and the need for them wasn't there


  10. Helpful (2)

    "Positives & Negatives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cedar Falls, IA
    Former Employee - Anonymous Employee in Cedar Falls, IA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Affordable, good health insurance. Good paid time off benefit. Some flexible scheduling.

    Cons

    Seniority means nothing. Pay new employees as much as current employees, do not increase current employee pay scales to more than new hire rates. Do not promote from within for upper management.

    Advice to Management

    Focus more on tenure than profit. Promote from within. Raise current employee so new hires do not come in at the same rate as someone with 10 years experience.


  11. "Good company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Cedar Falls, IA
    Current Employee - Anonymous Employee in Cedar Falls, IA

    I have been working at The CBE Group (More than 8 years)

    Pros

    Company's goal is to do the right thing for consumers

    Cons

    Challenging times while waiting for Dept of ED contract


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