The CBE Group "call center" Reviews | Glassdoor

The CBE Group Employee Reviews about "call center"

Updated 26 Dec 2017

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2.9
37%
Recommend to a Friend
67%
Approve of CEO
The CBE Group CEO Thomas R Penaluna (no image)
Thomas R Penaluna
44 Ratings
Pros
  • "Great people, Many opportunities, Fair pay(in 5 reviews)

  • "(in 5 reviews)

Cons
  • "No one knew what they were doing, would make it harder to communicate(in 6 reviews)

  • "Typical call center drama among employees(in 4 reviews)

More Pros and Cons

Reviews about "call center"

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  1. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Analyst in New Braunfels, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CBE Group full-time for more than a year

    Pros

    Great People, Caring Staff Lots of OT Good training program If you are there to work, it's a great place to be. If you are there to mess around and socialize, might not be the best fit.

    Cons

    Typical call center drama among employees

    The CBE Group2017-09-08
  2. Helpful (3)

    "Fraud Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Investigator in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The CBE Group full-time for less than a year

    Pros

    They allow you to make up missed time within the same week.

    Cons

    Horrible training and work ethic. Have you working at a rate of $10.75 an hour when you're supposed to still be learning in a 5 week training program. No one knows what they're talking about, get different answers constantly. Takes a whole month just to get paid for 2 weeks. No pay raises unless you apply and get advancement. You don't just get promoted. Very strict attendance policy. Benefits are shotty to say... the least. No breaks during the 8 hr shift. But you can get up to use restroom if you have to. You have to wait 90 days to use any benefits or time off. Call center is pretty dirty and is a depressing environment. Later on the company is planning on having people share desks and use lockers for all personal belongings. No cell phones or pens/ paper allowed. Lots of work and things they expect you to remember for little pay! Definitely the worst call center and company I've ever worked for.

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    Advice to Management

    Get it together and stop treating employees so badly. There are better companies and better paying call centers out there.

    The CBE Group2017-12-26
  3. "Good ideas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CBE Group full-time for more than 3 years

    Pros

    The company cares about the employees.

    Cons

    Typical call center with turnover, gossip, and general high school behavior

    Advice to Management

    Keep listening and continue to make the changes that matter.

    The CBE Group2016-08-03
  4. "Bait & switch in toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director/Vice President in Cedar Falls, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The CBE Group full-time for more than a year

    Pros

    Nice office in Cedar Falls, decent people at first, okay portfolios of collections work, nothing super about this company or group of companies

    Cons

    Unstable environment with Benson at the helm. No wonder Penaluna hasn't given him CEO spot. Rampant office closures (Des Moines, Atlanta) & poor investment decisions (opening Philippines, New Braunfels, TX). Other businesses (Locate Smarter) have been disaster - are get actually locating any revenue & earnings with this? They think low margin BPO work in highly competitive & commoditized business will grow the bus.... This company is a call center commodity with no real competitive advantage. They talk about "culture" but don't tell you it is toxic and divisive. Benson is the office bully, engaging in cronyism and "old boys" network. High level departures create environment of "go along or be managed out". No real independent thought at senior level. It's "group think" for survival. Fired 2 VPs of Gov't Svcs, Fired/Demoted 2 VPs of Fin Svcs, lost/fired MVP after promotion, promoted then demoted VP HVC, refuse to promote female VP of Healthcare, lost VP - IT left after years. SVP -Sales fired after years. Yet all the while Benson's buddies keep joining co. One has to wonder how long Benson can continue to blame others for failed strategy & inability to deliver.

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    Advice to Management

    Change culture back to something you can be proud of. Encourage Penaluna to find the right leadership & oust Benson & cronies.

    The CBE Group2015-10-05
Found 4 reviews