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The CMI Group Reviews

Updated January 15, 2018
55 reviews

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2.8
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Thomas A. Stockton
26 Ratings

55 Employee Reviews

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Pros
  • Will train people who have little to no call center experience (in 5 reviews)

  • Bonus are okay but they are always changing the qualifications for it (in 2 reviews)

Cons
  • The work environment was very competitive, which is to be expected with a call center environment (in 3 reviews)

  • Horrible will never work there again horrible un processional work environment (in 3 reviews)

More Pros and Cons

  1. "its ok, could improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Carrollton, TX
    Former Employee - Call Center Agent in Carrollton, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The CMI Group full-time (More than a year)

    Pros

    the people you work with, the hours and your commission

    Cons

    the clients you deal with on a daily base

    Advice to Management

    less micro manage and more encouragement


  2. "Decent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy job as long as you have thick skin.

    Cons

    Constant changes to business model and policy.

  3. "Assistant Unit Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Unit Manager in Carrollton, TX
    Former Employee - Assistant Unit Manager in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The CMI Group full-time (More than 5 years)

    Pros

    Advancement
    Family Atmosphere
    Exposure to Corp World

    Cons

    Training
    "Gray" Management
    Executive Interaction


  4. "I LOVE this place!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalation Specialist in Dallas, TX
    Current Employee - Escalation Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The CMI Group full-time (More than a year)

    Pros

    Great bonus, awesome leadership, opportunity to grow. If you are a good employee and do your part you have the potential do go FAR with this company!!

    Cons

    It's a pretty fast pace environment but hey....it keeps you busy and the days seem to fly by.

    Advice to Management

    Keep the upbeat positive approach you have with your people. It pays off! :)


  5. "Horrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Lewisville, TX
    Former Employee - Team Leader in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The CMI Group full-time (More than a year)

    Pros

    It’s a job but that’s it the place is full of people just trying to make as little as possible so they can keep food stamp card

    Cons

    The bonus structure chines every month because God forbid your good at your job and you receive a great bonus

    Advice to Management

    Bring him lynch back stick with a bonus structure and don’t change things just because you’re collector work there but off and actually earned a bonus under your bonus structure


  6. "I loved it ."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun environment. A lot of mentoring. The bonuses. They also had games that made you work even harder . They also work with you on hours.

    Cons

    The pay ! The pay was very low for all you have to go through with speaking with customers on the phone.

    Advice to Management

    Keep doing what your doing!

    The CMI Group Response

    Oct 18, 2017 – HR Generalist

    Thanks for your positive feedback!!
    Please don't think of the position in terms of the hourly pay...think about your BONUS!! The bonuses are GREAT! We have a lot of new fringe benefits we have... More


  7. "Horrible Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at The CMI Group full-time

    Pros

    Gained experience and had weekly one on ones to improve performance

    Cons

    Forced to keep trying to get money out of people that could not pay. Poor management. Very toxic work environment.

  8. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Dallas, TX
    Former Employee - Collections Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The CMI Group full-time (More than a year)

    Pros

    Bonuses were good, the people were some what nice

    Cons

    Make sure you are on time, they don't care about family.

    Advice to Management

    You need to change your policy


  9. "Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The CMI Group full-time (More than a year)

    Pros

    its a job i ould never do again

    Cons

    they steal your Bonus ..And treat


  10. "Predictable Work, Unprofessional Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Carrollton, TX
    Former Employee - Debt Collector in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The CMI Group part-time

    Pros

    The office is fairly nice. I remember going through a few weeks of training. I liked the trainer a lot. If my supervisor was half as congenial as the trainer was, I suspect I wouldn't have as much of a negative memory of the CMI group.

    Cons

    The work environment was very competitive, which is to be expected with a call center environment. You are made very aware of your performance as compared to co-workers. The problem is, instead of the supervisors being supportive and providing positive feedback, they often did the opposite. Further, they singled out the lower performers and poked fun at them. I found it to be very unprofessional, and it was the major reason I decided to look for other work.

    Advice to Management

    Train managers to foster a supportive environment, rather than one that feeds on an employee's fear of ridicule.


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