The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated May 16, 2017
89 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Clarence Otis Jr.
23 Ratings

89 Employee Reviews

Sort: Popular Rating Date

Pros
  • Solid clientele, good work hours, great money, supportive management, well structured training for all staff (in 12 reviews)

  • Great company values, great discount, fun co-workers, good pay (in 4 reviews)

Cons
  • Absolutely no work/life balance (in 4 reviews)

  • Darden does not have hostesses work more than 30 hours a week (in 2 reviews)

More Pros and Cons

  1. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Sarasota, FL
    Former Employee - Server in Sarasota, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Capital Grille full-time (Less than a year)

    Pros

    Solid clientele, good work hours, great money, supportive management, well structured training for all staff. Continued training throughout your career to help with advancement

    Cons

    There can be challenging guests at time. Benefits for health care are lacking for non management positions. Stress levels through a shift can be high.

    Advice to Management

    Keep doing what you're doing


  2. "Good company over all as an employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in New York, NY
    Former Employee - Server in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Capital Grille full-time (More than 5 years)

    Pros

    Good money to be made

    Cons

    Hard work in a heavy corporate environment.

    Advice to Management

    Pay attention to staff.


  3. "Not at all what I was promised and expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Lyndhurst, OH
    Current Employee - Server in Lyndhurst, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time (Less than a year)

    Pros

    The money (when there are guests) The wine training is informative. The opportunity to network with your guests that may have other opportunities for you.

    Cons

    Managers play favorites. You either have to be a man, or white to be on the large parties. inconsistent business, no real contracts for parties, so people stroll in whenever they want. Everything is always the server's fault and the managers will write you up over absolutely anything. The higher ups come down on them, and it is taken out directly on the employees. The sous chef speaks to everyone like they're worthless. Not a fun work environment at all... and the side work is outrageous!

    Advice to Management

    Take care of the servers that have shown and proved since we've opened, not your buddy that you'd like to hang out with. Learn how to speak to people like the adults that they are.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Not at all what was promised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Lyndhurst, OH
    Current Employee - Server/Waiter in Lyndhurst, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at The Capital Grille full-time (Less than a year)

    Pros

    Flexibility, sometimes fun, great job for making connections if you have higher career aspirations.

    Cons

    No real consequences for team members who don't pull their weight- don't pay attention to sidework, leave messes all over the restaurant, don't perform basic duties of their jobs. Business is inconsistent. Guests regularly disrespect restaurant and team by not showing up for reservations without notice, showing up extremely late for reservations, not leaving gratuity earned by high level of service provided. Managers give a lot of lip service and play favorites, have inappropriate relationships/friendships with subordinates.

    Advice to Management

    Start paying attention to team members who consistently put little to no effort into pulling their weight, start taking action to correct and eliminate these issues, or the culture of your restaurant will continue to suffer.


  6. "Low employee value, high opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Philadelphia, PA
    Former Employee - Hostess in Philadelphia, PA

    I worked at The Capital Grille (Less than a year)

    Pros

    Positive employee benefits, options for company growth

    Cons

    Weak management, inconsistent company image, little to no employee appreciation


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Palm Beach Gardens, FL
    Current Employee - Server in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Great management structure, lots of feedback,very professional atmosphere

    Cons

    I have no cons after 2 years of employment


  8. "Server Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Capital Grille part-time

    Pros

    good money during busy season

    Cons

    very slow for half the year

    Advice to Management

    be nicer to staff


  9. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Host in Chicago, IL
    Former Employee - Lead Host in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Capital Grille (More than a year)

    Pros

    Nice people to work with.

    Cons

    Development is slow if your trying to get into management from a line position


  10. "Great restaurant to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends

    Pros

    Offers free wine training
    Flexible with scheduling
    Good work environment

    Cons

    Working holidays, but that is expected.


  11. "great company - great benefits & salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I worked at The Capital Grille full-time (More than 3 years)

    Pros

    Darden owned Capital Grille when I worked for them. They were pretty solid, good benefits, great work and life balance. Compensation was fair and the product was superb. They have a good plan for each location.

    Cons

    not enough local products / ingredients used in their menu. Often times they have too many HR rules for staff and management - sometimes these rules are too rigid. they are however to protect the company.

    Advice to Management

    keep up the great work,


Showing 89 of 91 reviews
Reset Filters