The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated November 1, 2017
103 reviews

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4.0
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Recommend to a friend
Approve of CEO
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Clarence Otis Jr.
31 Ratings

103 Employee Reviews

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Pros
  • Solid clientele, good work hours, great money, supportive management, well structured training for all staff (in 13 reviews)

  • Great management, provided with all tools to complete my job (in 6 reviews)

Cons
  • Poor work/life balance, sometimes working for multiple departments, rude guests (in 6 reviews)

  • very stuffy work environment, have to use 'capital grille' vocabulary (in 3 reviews)

More Pros and Cons

  1. "host"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Capital Grille part-time

    Pros

    there are many good people

    Cons

    the environment is fast paced


  2. "Best company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Capital Grille full-time

    Pros

    All around thoughtful compensation package. Well planned and encouraged development process. Guest first philosophy. Consistency in their treatment of their people and the overall brand.

    Cons

    The upward mobility is there, but it can take awhile to get to the next step.

    Advice to Management

    N/A

  3. "Server Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at The Capital Grille part-time

    Pros

    Flexible work schedule, short hours

    Cons

    poor management, not always consistent


  4. "Wonderful guests, Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Denver, CO
    Current Employee - Bartender in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Capital Grille part-time (More than 5 years)

    Pros

    Wonderful guests and fellow service staff, potential to make decent money is there for the most part although not like it used to be

    Cons

    Terrible management, hostile work environment, micromanaging, no respect for staff, money has greatly declined, poor work/life balance, often get scheduled regardless of availability

    Advice to Management

    I thought I would be a lifer in my service industry career at the Capital Grille in Denver until the lastest MP took over! Now I'm hunting for another job :( He has created a very hostile work environment and treats his staff with zero respect as his employees and as individuals. So disappointing to have worked at a place for so many years and to want to leave so badly because of this person. It's often said "people don't quit a job, they quit a manager". That's definitely the case in this location and instance. I've already seen so many people I've worked with for so many years leave suddenly because of the MP. People whom I know also thought they would stay indefinitely until this manager came along!


  5. "Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Rosemont, IL
    Current Employee - Host in Rosemont, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille part-time

    Pros

    At the Capital Grille, you are a family! You love each other tremendously and your job is very supportive of you. YOU get treated as a real family member. They care about your well being.

    Cons

    You don't want to leave the Darden family!

    Advice to Management

    Continue building the family. I love the Darden family.


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Dunwoody, GA
    Current Employee - Server in Dunwoody, GA

    I have been working at The Capital Grille part-time (More than a year)

    Pros

    Make your own schedule
    Money is great

    Cons

    Management
    Too many programs
    Make you feel responsible for restaurant being slow.


  7. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time

    Pros

    We all work together as a team! Great moral and clear goals with room for growth within the company! Flexible schedule!

    Cons

    Unfortunately there is no paid time off

  8. "Best Steakhouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Garden City, NY
    Current Employee - Server in Garden City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Room to grow. Very Organized

    Cons

    Hours, Holiday work, Can be overwhelming sometimes with busy nights.


  9. "Blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good job great management at same opportunity

    Cons

    Dont stop doing what they are doing

    Advice to Management

    Keeo it up


  10. "Great for students!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Tampa, FL
    Current Employee - Hostess in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Capital Grille part-time (More than a year)

    Pros

    This job was very beneficial to me as I am in college and have very different schedules per semester. It was great to get an accommodating schedule that can work around my schooling.

    Cons

    The biggest con I can think of, is the job can be SUPER boring! when you're by yourself for hours and are not allowed to do anything besides stare out the window it is not fun, but I will say it's usually only summer time that it is boring.

    Advice to Management

    Do not be super strict about guidelines by the handbook! I feel the managers become so obsessed with trying to micromanage us it can become an unpleasant experience.


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