The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated September 12, 2018
122 reviews

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3.9
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
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Clarence Otis Jr.
37 Ratings

122 Employee Reviews

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Pros
  • "Great Money and good about time off requests" (in 14 reviews)

  • "Great management, provided with all tools to complete my job" (in 8 reviews)

Cons
  • "They will say they have a great work life balance but if you don’t work off the clock and work a ton you may not be able to make ends meet" (in 7 reviews)

  • "Not a fun work environment at all" (in 3 reviews)

More Pros and Cons

  1. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Capital Grille part-time (More than 3 years)

    Pros

    Positive environment, feed you daily. Discounts at various restaurants in City Centre, 25% discount when you go to eat there, management is nice and helpful

    Cons

    Have to be nice to guests even when they are rude, PARK in the garage. Work late hours.


  2. "Wine Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    Neutral Outlook

    I have been working at The Capital Grille full-time (More than 8 years)

    Pros

    Great company, great benefits, and people focused.

    Cons

    Not a lot of career growth

  3. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Boston, MA
    Former Employee - Hostess in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Capital Grille part-time (Less than a year)

    Pros

    They really care about compiling a group of hardworking dedicated people that work together well.

    Cons

    Very hard to get days off.


  4. "Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Capital Grille part-time

    Pros

    Nice atmosphere, cool bosses. Free food

    Cons

    Not enough workers, management is stressed


  5. "Good all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Atlanta, GA
    Current Employee - Server in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille part-time (More than 5 years)

    Pros

    Guest are great, compensation is good,

    Cons

    Holidays schedule is tough on family and life balance

    Advice to Management

    all good, The Capital Grille is a pretty good place to work


  6. "Host/Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in King of Prussia, PA
    Former Employee - Hostess in King of Prussia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Capital Grille part-time (More than a year)

    Pros

    Meeting interesting people every day, a great opportunity to learn about wine, and the best pay your going to find for being a host/hostess.

    Cons

    Management didn't seem to care about the host team until someone messed up. None of our team heard the words "Good Job" once in the 18 months I was there. Working Holidays is mandatory just like most restaurants. And the work environment can be pretty toxic when all of the serving staff are trying to get as much money as possible.

    Advice to Management

    Worry about your people before the money, a happy staff can bring in much more value in the long run.


  7. "Everyone’s out for themselves"

    StarStarStarStarStar
    Former Employee - Server in Dallas, TX
    Former Employee - Server in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at The Capital Grille full-time (Less than a year)

    Pros

    The food is really good.

    Cons

    No sense of teamwork. Management has their favorites and if you are not one of them you will get shoved in a back section every shift. Total boys club.

  8. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille part-time

    Pros

    -Good pay
    -Nice management
    -Generous customers
    -Close-knit staff
    -Opportunity to make extra income through coat check tips, bonuses and customer tips
    -Extremely professional environment

    Cons

    -Rude customers
    -Angry servers
    -Unfair management decisions
    -Having to always cover yourself so you don't get blamed for others mistakes
    -Mild favoritism
    -Not enough hours/overstaffed

    Advice to Management

    The management here is actually some of the best and most understanding management I've worked under. You're doing a great job... only advice is to treat everyone equally. Don't play favorites.


  9. "Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Capital Grille part-time

    Pros

    The flexibility with scedules. And some of the people who made working bearable.

    Cons

    A lack of decent leadership
    There is no TEAM everyone thinks of themselves.


  10. "Help I have fallen and I can not get up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Pay is above average for the industry.

    Cons

    The managers are useless and constantly bugging you.

    Advice to Management

    There isn't any advice I could offer at this time.


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