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The Capital Grille

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The Capital Grille

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The Capital Grille Reviews

Updated Jul 2, 2022

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Found 302 of over 306 reviews

3.9
76%
Recommend to a Friend
79%
Approve of CEO
The Capital Grille Chairman of the Board and Chief Executive Officer Clarence Otis Jr. (no image)
Clarence Otis Jr.
94 Ratings

Top Review Highlights by Sentiment

Pros
  • "Money is good for servers(in 31 reviews)
  • "The pay is decent for a part time job unless they changed it since I worked there(in 17 reviews)
  • "Good benefits and 401k(in 16 reviews)
  • "Great people and overall managed well usually.(in 9 reviews)
  • "Great Team.(in 7 reviews)
Cons
  • "Incompetent Management, Poor Benefits, No Paid Vacation(in 26 reviews)
  • "Long hours and sometimes mean managers(in 10 reviews)
  • "Wait staff and managers always had issues and it was cliquey.(in 9 reviews)
  • "Holidays are crazy busy but servers/bartenders make more money(in 8 reviews)
  • "People can be difficult to work with and the managers are not always passionate about their jobs, long hours make it difficult to have a good work/life balance.(in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Capital Grille and is not affected by filters.

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  1. 5.0
    Former Employee

    Fun fast paced

    Jul 2, 2022 - Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The coworker there were like a family

    Cons

    Sometimes working on holidays was not fun

    Continue reading
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  2. 4.0
    Former Employee

    Mostly Good

    Jun 20, 2022 - Sales & Marketing Manager in Schaumburg, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Benefits Bonuses In-dept training

    Cons

    Work-life balance Managers expected to fill many roles

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  3. 4.0
    Former Employee, less than 1 year

    Eh

    Jun 15, 2022 - BackWaiter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Professional setting, good money to be made

    Cons

    Too corporate, just wasn’t for me

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  4. 5.0
    Current Employee

    Great place to work

    May 25, 2022 - Bartender 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Connections made, continuous learning, freedom to grow, great tips.

    Cons

    Management team will directly affect your time. Different locations operate with stark differences

    Continue reading
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  5. 5.0
    Current Employee, less than 1 year

    Great Company

    Mar 30, 2022 - Server in Palm Beach Gardens, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The ability to have a flexible schedule and the ability to create your own clientele for repeat parties. The clientele that come to this establishment are the type of people that are willing to spend a lot to ensure that their experience is top notch. The tips are way better than any other restaurant job that you will find out in the market today. The support from staff and the management to make you a better server in the building is something that should be mentioned heavily. Everyone there is there to help everyone else, it is one of the only times that I can say that I feel like a "family".

    Cons

    The management and the overstaffing recently have been a little bit of an issue, but is not something that I would complain about or worry me about not taking the job here. Server assistants need a little bit more training in supporting tables and the servers.

    Continue reading
    1 person found this review helpful
  6. 4.0
    Former Employee, more than 3 years

    A real job

    May 22, 2022 - Floor Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and corporate structure

    Cons

    50hrs a week on your feet running around

    Continue reading
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  7. 4.0
    Current Employee

    Great environment, but certain managers lack in communication skills

    Apr 15, 2022 - Hostess 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great team, understanding kitchen manager, flexible scheduling, enjoyable-family environment.

    Cons

    The partnering manager does not know how to speak to women, constantly talking out of hand, uses his phones while guest are standing in front of him, is extremely dramatic, makes racist comments, also makes jokes that are degrading, but if you do it to him its "disrespectful"

    2 people found this review helpful
  8. 5.0
    Current Employee

    Great company

    May 16, 2022 - Server 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible, promote from within, healthcare, 401k

    Cons

    Long hours, Usually work all holidays

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  9. 4.0
    Current Employee

    A

    May 17, 2022 - Server/Waiter in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Short hours with great tips

    Cons

    Hard to make medical benefits

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  10. 3.0
    Current Employee

    Not recommended

    Jun 11, 2022 - Sales Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None a lot of hours

    Cons

    Position was terminated with pandemic

    Continue reading
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Viewing 1 - 10 of 302 Reviews

The Capital Grille Reviews FAQs

The Capital Grille has an overall rating of 3.9 out of 5, based on over 306 reviews left anonymously by employees. 76% of employees would recommend working at The Capital Grille to a friend and 73% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The Capital Grille employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at The Capital Grille. This rating has decreased by -8% over the last 12 months.

76% of The Capital Grille employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Capital Grille 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The Capital Grille to be culture, career development, coworkers and the cons to be diversity and inclusion, benefits, management.

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The Capital Grille Photos

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The Capital Grille photo of: Main dining room, 42nd Street
The Capital Grille photo of: The Capital Grille 4 minutes to the south of Flexamat Cincinnati OH
The Capital Grille photo of: Kitchen
The Capital Grille photo of: Main dining room
The Capital Grille photo of: Main dining room

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