The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated April 27, 2017
45 reviews

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Current Employees

3.6
Star Star Star Star Star
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Clarence Otis Jr.
10 Ratings

45 Employee Reviews

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Pros
  • Solid clientele, good work hours, great money, supportive management, well structured training for all staff (in 12 reviews)

  • Great company values, great discount, fun co-workers, good pay (in 4 reviews)

Cons
  • Absolutely no work/life balance (in 4 reviews)

  • Darden does not have hostesses work more than 30 hours a week (in 2 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Palm Beach Gardens, FL
    Current Employee - Server in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Great management structure, lots of feedback,very professional atmosphere

    Cons

    I have no cons after 2 years of employment


  2. "Not at all what I was promised and expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Lyndhurst, OH
    Current Employee - Server in Lyndhurst, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Capital Grille full-time (Less than a year)

    Pros

    The money (when there are guests) The wine training is informative. The opportunity to network with your guests that may have other opportunities for you.

    Cons

    Managers play favorites. You either have to be a man, or white to be on the large parties. inconsistent business, no real contracts for parties, so people stroll in whenever they want. Everything is always the server's fault and the managers will write you up over absolutely anything. The higher ups come down on them, and it is taken out directly on the employees. The sous chef speaks to everyone like they're worthless. Not a fun work environment at all... and the side work is outrageous!

    Advice to Management

    Take care of the servers that have shown and proved since we've opened, not your buddy that you'd like to hang out with. Learn how to speak to people like the adults that they are.


  3. "Not at all what was promised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Lyndhurst, OH
    Current Employee - Server/Waiter in Lyndhurst, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at The Capital Grille full-time (Less than a year)

    Pros

    Flexibility, sometimes fun, great job for making connections if you have higher career aspirations.

    Cons

    No real consequences for team members who don't pull their weight- don't pay attention to sidework, leave messes all over the restaurant, don't perform basic duties of their jobs. Business is inconsistent. Guests regularly disrespect restaurant and team by not showing up for reservations without notice, showing up extremely late for reservations, not leaving gratuity earned by high level of service provided. Managers give a lot of lip service and play favorites, have inappropriate relationships/friendships with subordinates.

    Advice to Management

    Start paying attention to team members who consistently put little to no effort into pulling their weight, start taking action to correct and eliminate these issues, or the culture of your restaurant will continue to suffer.


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  5. "Great restaurant to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends

    Pros

    Offers free wine training
    Flexible with scheduling
    Good work environment

    Cons

    Working holidays, but that is expected.


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, awesome benefits and plenty of oppurtunity for growth and development.

    Cons

    Open holidays such as Christmas and thanksgiving.

    Advice to Management

    Make sure that you take care of your employees and show them appreciation. That are the assets that drive your business.


  7. Helpful (2)

    "Lovely"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dining Room Manager in Troy, MI
    Current Employee - Dining Room Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille full-time (More than 5 years)

    Pros

    Great work/life balance. Great incentives for managers and upward mobility throughout company. 7 concepts to be able to transfer too. Great bonus program. Benefits are great and good support systems.

    Cons

    Longer hours and not a lot of decisions we can make on our own as it is a corporate setting.


  8. "Horrible Place to Work!! 0 STARS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Free Lunch on a double

    Cons

    No $$ Management feeds 4 or 5 while others STRUGGLE! Unfair

    Advice to Management

    Rotate parties as corporate policies dictate


  9. Helpful (2)

    "Cocktail/Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille part-time (More than 8 years)

    Pros

    Great potential to make a lot of money, Opportunity for growth towards management if desired

    Cons

    Cons are that of any hospitality job, overall best place to work

    Advice to Management

    They do a great job


  10. Helpful (2)

    "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Costa Mesa, CA
    Current Employee - Host in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They aren't afraid to pay you for what you are worth

    Cons

    The parking is far away


  11. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Dallas, TX
    Current Employee - Management in Dallas, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at The Capital Grille (Less than a year)

    Pros

    Fast paced, good culture, strong brand power

    Cons

    Long hours, bad managing partners, and lots of complaining

    Advice to Management

    Practice what u preach


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