The Capital Grille Server/Waiter Reviews | Glassdoor

The Capital Grille Reviews

Updated Jun 10, 2019

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Found 144 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
96%
Approve of CEO
Clarence Otis Jr.
44 Ratings
  1. "Great culture for all associates and guests"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managing Partner in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Capital Grille full-time for more than 8 years

    Pros

    The organization strives to create a great environment for employees and guests alike

    Cons

    every organization has them, none significant enough to mention.

    The Capital Grille2019-06-10
  2. "Good Practice for Professionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Host in Phila, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Capital Grille part-time for less than a year

    Pros

    Fast-paced, high-intensity, professional environment, exposure to high level professionals, good marketing

    Cons

    Demanding management, sometimes can be rude

    Advice to Management

    Be kind to your employees

    The Capital Grille2019-05-21
  3. "Good"

    StarStarStarStarStar
      Former Employee - Food Server in Burlington, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Capital Grille part-time for more than a year

      Pros

      Money is good for servers

      Cons

      Hard because it can be busy

      The Capital Grille2019-04-18
    • "Great Experience"

      StarStarStarStarStar
        Current Employee - Host/Hostess 
        Recommends

        I have been working at The Capital Grille part-time for more than 5 years

        Pros

        Family meals, great training, company's name holds weight

        Cons

        Holidays are crazy busy but servers/bartenders make more money

        The Capital Grille2019-03-31
      • "Good overall company"

        StarStarStarStarStar
          Former Employee - Hostess in Atlanta, GA

          I worked at The Capital Grille part-time for less than a year

          Pros

          Great benefits, good pay

          Cons

          Management needs better organization and clear definition of roles

          The Capital Grille2019-04-05
        • "Great place to work!"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Hostess in Milwaukee, WI
          Recommends
          Positive Outlook
          No opinion of CEO

          I have been working at The Capital Grille part-time for more than a year

          Pros

          Supportive work environment with a great management team. The starting wage is good and based upon experience in the industry, you then have the opportunity for a raise every year and it can be a dollar or more. They are excellent at accommodating school schedules. Coworkers feel more like family!

          Cons

          Hours can be unpredictable sometimes, but that is the nature of the restaurant industry.

          Advice to Management

          N/A

          The Capital Grille2019-03-28
        • Helpful (1)

          "Great Management and food, Pleasant Positive work environment"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Host in Chicago, IL
          Recommends
          Positive Outlook
          Approves of CEO

          I have been working at The Capital Grille part-time for more than a year

          Pros

          A great added bonus of Tips, Great Management, and trust within the team. A fun fast paced environment with usually friendly guests. Just a pleasant brand to work for within Darden.

          Cons

          No set time to leave, you stay until you aren't needed, but this is minor and nitpicky and can be beneficial if you want to stay longer and get more hours.

          Advice to Management

          None applicable the current system is wonderful

          The Capital Grille2019-02-25
        • "Great Company"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Executive Chef Partner in New York, NY
          Recommends

          I worked at The Capital Grille full-time for more than 3 years

          Pros

          Great work environment with great people.

          Cons

          I have no cons! Its was a pleasure working at the Capital Grille .

          The Capital Grille2019-03-12
        • Helpful (2)

          "Good money, terrible managment"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Server in New York, NY
          Doesn't Recommend
          Positive Outlook
          No opinion of CEO

          I worked at The Capital Grille full-time for more than 5 years

          Pros

          The actual team was lovely and it was a professional and well structured environment to work in.

          Cons

          The only real con and it's a big one was the Managing Partner, she was petty and immature. She made a habit of punishing people financially because she didn't like them on a personal level. It was all very middle school. I cannot believe that she has held the position for so long. Scheduling and floorplans were a total popularity contest and not merit based whatsoever.

          Advice to Management

          Be more mature! Just because you wouldn't have eaten lunch with someone in 7th grade doesn't mean you should treat them differently! Scheduling and floorplans were a total popularity contest and not merit based whatsoever.

          The Capital Grille2019-03-05
        • "Great environment"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Server in Baltimore, MD
          Recommends
          Positive Outlook
          Approves of CEO

          I worked at The Capital Grille full-time

          Pros

          Enriching environment that values hard work and dedication Respect from management and staff Great income Good work life balance

          Cons

          None that immediately come to mind

          Advice to Management

          Keep being amazing

          The Capital Grille2019-02-17
        Found 144 reviews