The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated April 17, 2017
86 reviews

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86 Employee Reviews

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Pros
  • Solid clientele, good work hours, great money, supportive management, well structured training for all staff (in 12 reviews)

  • Great company values, great discount, fun co-workers, good pay (in 4 reviews)

Cons
  • Absolutely no work/life balance (in 4 reviews)

  • I have no cons after 2 years of employment (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lovely"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dining Room Manager in Troy, MI
    Current Employee - Dining Room Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille full-time (More than 5 years)

    Pros

    Great work/life balance. Great incentives for managers and upward mobility throughout company. 7 concepts to be able to transfer too. Great bonus program. Benefits are great and good support systems.

    Cons

    Longer hours and not a lot of decisions we can make on our own as it is a corporate setting.


  2. "Horrible Place to Work!! 0 STARS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at The Capital Grille full-time (More than a year)

    Pros

    Free Lunch on a double

    Cons

    No $$ Management feeds 4 or 5 while others STRUGGLE! Unfair

    Advice to Management

    Rotate parties as corporate policies dictate


  3. "See er"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Cherry Hill, NJ
    Former Employee - Server in Cherry Hill, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good hours, great money. Upscale restaurant with good quality food that I felt great serving to customers

    Cons

    Drama drama drama. Wait staff and managers always had issues and it was cliquey. But the money made it worth it

    Advice to Management

    Hire more experienced managers who want to run a business, not their mouths about customers and coworkers.


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  5. Helpful (3)

    "Good money, rough managment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in King of Prussia, PA
    Former Employee - Anonymous Employee in King of Prussia, PA

    I worked at The Capital Grille full-time (More than a year)

    Pros

    money, money, money, money. That is really the primary pro. The menu is so high priced its hard to not make money here.

    Cons

    Seasoned and spoiled serving staff. Makes you wonder how people could be so unhappy when they are doing so well. Take any drama you have experienced in a restaurant and times it by 100. Management is okay but oddly enough seems helpless in the face of crazy employees.

    Advice to Management

    Create more turnover and find people with more passion for the service industry


  6. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Chandler, AZ
    Former Employee - Hostess in Chandler, AZ
    Recommends
    Approves of CEO

    I worked at The Capital Grille (Less than a year)

    Pros

    Great company values, great discount, fun co-workers, good pay

    Cons

    can be VERY boring at times, hours can be scarce, depending on time of year


  7. Helpful (2)

    "Cocktail/Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Capital Grille part-time (More than 8 years)

    Pros

    Great potential to make a lot of money, Opportunity for growth towards management if desired

    Cons

    Cons are that of any hospitality job, overall best place to work

    Advice to Management

    They do a great job


  8. Helpful (2)

    "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Costa Mesa, CA
    Current Employee - Host in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They aren't afraid to pay you for what you are worth

    Cons

    The parking is far away


  9. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Boston, MA
    Former Employee - Host in Boston, MA
    Recommends
    Positive Outlook

    I worked at The Capital Grille part-time (Less than a year)

    Pros

    Everyone who works there gets along great, management was awesome and always available. Pay was competitive.

    Cons

    Work is demanding while in school, late/long hours for a part time job. Not knowing your work schedule for monday until thursday night makes it impossible to plan anything.

    Advice to Management

    Don't be afraid to cut people when we are overstaffed.


  10. Helpful (2)

    "One of the best experiences I've had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Chicago, IL
    Former Employee - Hostess in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Capital Grille full-time (More than a year)

    Pros

    Great people, great benefits, okay pay. The best, most supportive bosses ever. People actually took pride in their work, wanted you to succeed and actually cared when you did!

    Cons

    It takes a little while to move up because everyone stays in their position. People like working here so if you're not one of the good ole boys (a women can be one) you'll probably be looked over.

    Advice to Management

    Keep up the good work.


  11. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Dallas, TX
    Current Employee - Management in Dallas, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at The Capital Grille (Less than a year)

    Pros

    Fast paced, good culture, strong brand power

    Cons

    Long hours, bad managing partners, and lots of complaining

    Advice to Management

    Practice what u preach


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