The Capital Grille Reviews | Glassdoor

The Capital Grille Reviews

Updated Jun 22, 2019

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Found 145 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
96%
Approve of CEO
Clarence Otis Jr.
44 Ratings
  1. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in Dunwoody, GA
    Doesn't Recommend
    Negative Outlook

    I worked at The Capital Grille full-time for more than 3 years

    Pros

    Schedule flexibility through App Holiday increase through More guests

    Cons

    Managers are VERY lazy, not eager to help The Female Manager is very flirty always in Male Employees faces, very "catty" ... plays favorites. The Senior Servers are RUDE, mean and hypocritical The Kitchen will send crap to your table Servers get sexually harassed or fights (physically) break out and nothing done Servers are only making $150 avg. Nightly including 6yr Veteran Servers Servers are being...

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    Advice to Management

    Hire new Managers, new Staff. Bring in Seasoned Servers who arent running away your Longtime Guests. Care about your workers and stop GOSSIPING about them. Why are you involved in the drama...?? Stop placing the blame for your location not flourishing on your STAFF!!

    The Capital Grille2018-10-17
  2. Helpful (1)

    "Best in class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Capital Grille full-time

    Pros

    Great service culture and work life balance. High focus on guest and team member experience. Cutting edge menu and vibrant wine list program.

    Cons

    can’t find any cons to this great company.

    The Capital Grille2018-09-28
  3. Helpful (1)

    "Decent but not great"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at The Capital Grille full-time

      Pros

      Mobility- The Capital Grille is part of Darden and has many restaurants across the country. I was able to transfer from Seattle to New York without an issue.

      Cons

      Inconsistencies in different locations- management in Seattle was night and day different than management in New York, despite supposed "company standards" Not a particularly innovative menu. If you're looking to be on the forefront of the food frontier, this isn't the place for you.

      The Capital Grille2018-10-03
    • "GREAT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Capital Grille part-time for more than 3 years

      Pros

      Positive environment, feed you daily. Discounts at various restaurants in City Centre, 25% discount when you go to eat there, management is nice and helpful

      Cons

      Have to be nice to guests even when they are rude, PARK in the garage. Work late hours.

      The Capital Grille2018-09-12
    • "Wine Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in King of Prussia, PA
      Recommends
      Neutral Outlook

      I have been working at The Capital Grille full-time for more than 8 years

      Pros

      Great company, great benefits, and people focused.

      Cons

      Not a lot of career growth

      The Capital Grille2018-07-28
    • "Great People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Hostess in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Capital Grille part-time for less than a year

      Pros

      They really care about compiling a group of hardworking dedicated people that work together well.

      Cons

      Very hard to get days off.

      The Capital Grille2018-07-12
    • "Job"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at The Capital Grille part-time

        Pros

        Nice atmosphere, cool bosses. Free food

        Cons

        Not enough workers, management is stressed

        The Capital Grille2018-07-21
      • "Good all around"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Server in Atlanta, GA
        Doesn't Recommend
        Positive Outlook
        Approves of CEO

        I have been working at The Capital Grille part-time for more than 5 years

        Pros

        Guest are great, compensation is good,

        Cons

        Holidays schedule is tough on family and life balance

        Advice to Management

        all good, The Capital Grille is a pretty good place to work

        The Capital Grille2018-07-04
      • "Host/Hostess"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Hostess in King of Prussia, PA
        Recommends
        Neutral Outlook
        No opinion of CEO

        I worked at The Capital Grille part-time for more than a year

        Pros

        Meeting interesting people every day, a great opportunity to learn about wine, and the best pay your going to find for being a host/hostess.

        Cons

        Management didn't seem to care about the host team until someone messed up. None of our team heard the words "Good Job" once in the 18 months I was there. Working Holidays is mandatory just like most restaurants. And the work environment can be pretty toxic when all of the serving staff are trying to get as much money as possible.

        Advice to Management

        Worry about your people before the money, a happy staff can bring in much more value in the long run.

        The Capital Grille2018-07-07
      • "Everyone’s out for themselves"

        StarStarStarStarStar
          Former Employee - Server in Dallas, TX
          Doesn't Recommend
          Disapproves of CEO

          I worked at The Capital Grille full-time for less than a year

          Pros

          The food is really good.

          Cons

          No sense of teamwork. Management has their favorites and if you are not one of them you will get shoved in a back section every shift. Total boys club.

          The Capital Grille2018-06-26
        Found 145 reviews