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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work from home, no commute." (in 17 reviews)
- "Everyone is very supportive" (in 7 reviews)
- "The team is always expanding, so there are new faces all the time and endless opportunities to explore new paths at The Chat Shop because of this growth." (in 6 reviews)
- "Some friendly people (SOME)" (in 6 reviews)
- "Flexible hours and support when needed" (in 5 reviews)
- "24/7 on call with low pay." (in 11 reviews)
- "The training is abysmal and you will still be reprimanded for things you were never taught or trained on, if you get something wrong." (in 11 reviews)
- "Bad management" (in 7 reviews)
- "NO BENEFITS WHAT SO EVER." (in 5 reviews)
- "You can even be scheduled for days you have approved time off for!" (in 4 reviews)
Ratings by Veteran Status
This rating reflects the overall rating of The Chat Shop and is not affected by filters.
- 5.0Nov 16, 2023Direct Message Chatting AssistantCurrent Employee, more than 1 yearNew York, NY
For me to become rich in life
For financial assistance and other services
- 1.0Sep 11, 2023Live Chat AgentFormer Employee, less than 1 year
There's only just a couple pros of working here. However, the individual employees were absolutely amazing. I received stunning support from my immediate team leaders. I'd like to stress that my immediate coworkers and some of the line managers were wonderful, overworked and underpaid people. Regardless, they did a great job in understanding the staff's situations and did their best to accommodate for them the best they could. Relatively easy to schedule time off. On the outside, the company looks great. Upper management had us put a wishlist together for Christmas and chose items off of said list to mail us. I'd say that was a great gesture there. If you'd like to integrate yourself further within the company, the company does have channels in which the staff can use to speak about general out of work things such as travel, gaming, pets, etc.
Unfortunately, there's just too many downsides to list. I generally try to keep an open mind and strive to do my best at any job that I have. It was extremely difficult here. Like others have said, the pay is absolutely abysmal and only increased when the state minimum wage was raised. If you're looking for a raise in pay, it's unfortunately unlikely. Although The Chat Shop pushes for a "positive" and "modern" working culture, the general opinion from the actual staff of upper management is extremely negative. Regardless of the forms that was put out, little to no feedback from the staff was listened to or addressed. This company unfortunately has a tendency to release its workers without any notice, especially during merges between teams. Being that this is a UK based company, it is extremely easy for this company to let go of individuals that are not located within the UK. Despite communication with immediate line managers, mistakes (big or small) are typically all written down and viewed by upper management without considering any positives an individual might've done. IE, picking up urgent shifts that are not covered or staying late as another agent no called or no showed. Their chat structure is atrocious. You may or may not be the either the only agent, or one of the 2-3 agents online when over 100 clients are active. Overall, it always felt like your individual future at the company was never guaranteed in that it wasn't uncommon to hear that previous managers that were still employed there had been demoted multiple times. Suggestions and feedback were heard and typically agreed with by immediate managers. However, upper management is incredibly out of touch with reality. Everything will be in UK time including the times that your shifts are posted. After some research, the company hasn't changed this for its U.S. workers despite feedback. My exit call lasted exactly 3 minutes until it was cut short when my google account was suspended when a representative of upper management suspended my account prematurely. I was not able to complete the rest of the call and did not hear back from them thereafter.2
- 1.0Jun 20, 2023Live Chat AgentFormer Employee, more than 5 yearsLone Tree, CO
Remote work is the only pro.
Management is disrespectful. Once the co-founder left the remaining founder is much more disconnected and uncaring. This place is a glorified predatory startup. 24/7 on call with low pay.1
- 1.0Oct 31, 2022Chat AgentCurrent Employee, less than 1 yearMiami, FL
The Chat function is great ..great waybto communicate directly with people
No cons with the chat function. Its these people bbn at the Chat Shop who are exploiting people and not paying a decent salary.2
- 1.0Mar 16, 2022Anonymous EmployeeFormer Employee, more than 1 year
Work from Home but there are so many better options
Ridiculous management expectations, fast turn-over, treat employees like garbage2
- 5.0Mar 26, 2021Live Chat AgentCurrent Employee, more than 1 yearMemphis, TN
Friendly Sick and Vacation pay. They have someone who is there to talk to you if you're feeling down mentally. They really make mental health as a priority. The team is fun yet professional.
Only able to hire in certain locations. High typing speed required. Full time isn't easy to come by as a Live Chat Agent, but it's common to be able to pick up shifts. You work on UK time, so you need to be able to do some "math".The Chat Shop Response3y
Hi! Thank you so much for taking the time to leave some feedback on Glassdoor! I'm thrilled to hear that you're really enjoying your time at The Chat Shop! And especially that you've recognised all the great mental health resources we have in place for our family, which have been especially invaluable over the course of this last year! If you have anything you'd like to discuss further, your feedback is always welcome directly to your line manager, or to email@example.com We really appreciate that you'd recommend working with us! - Matthew Operations Quality Coordinator
- 5.0Dec 28, 2016Team LeadCurrent Employee, less than 1 year
Work from Home Friendly Team Good Pay So many great things to say about this company. First, this is a growing company that is really motivated to change the way customers view chatting. This is pretty amazing to be a part of considering that this company is pretty much pioneering the way chatting should be done! Aside from that, this company offers an amazingly supportive and uplifting atmosphere. This is pretty much like a second family full of dog lovers, techies, and the friendliest people you will ever meet. Yes this is a demanding job which will require three chats across multiple clients at once, but the training given will certainly help you get to that point. Our team is very willing to do what it takes to ensure our agents are well taken care of if that means covering the extra hours ourselves. This is probably the best company I have ever worked for and I truly enjoy it!
If you cannot multitask, this may not be the job for you.7
The Chat Shop Reviews FAQs
The Chat Shop has an overall rating of 3.7 out of 5, based on over 110 reviews left anonymously by employees. 75% of employees would recommend working at The Chat Shop to a friend and 71% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
75% of The Chat Shop employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Chat Shop 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.